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Originally Posted by josephstern
(Post 19924588)
So you have two Amex SPG personal accounts? I haven't seen that before.
In any event, secure message is always best. That way, their commitment is in writing. |
Originally Posted by Jesperss
(Post 19884152)
Ugh, this happens way too often. I had to write corporate in NYC and eventually got my owed points.
Amex told me on the phone that after I spend 5k I would get 15k pts...I was in the process of applying, but said I needed more time to decide. |
30 usd is small money. Forget it
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Originally Posted by daveland
(Post 8339160)
It's been said previously on FT that if you had an old SPG Amex (the silver one) and apply for the new one (the red one) you should get the new bonus because it's a new flavor of the card. Although, officially, it's one bonus lifetime per card (one personal and one business) so YMMV. If you had the old card and for a while it is probably worth a shot.
Originally Posted by chinesescouse
(Post 19317500)
The short answer is no; I don't think they pull a credit report.
I requested another card with a BAC card and they asked for the same thing. I told them I wouldn't like to give them that information and they still were able to issue the card. They also asked for a telephone number which I didn't give them either. I believe they do this for security purposes. |
Has any one seen the 2 stays and 5 nights post to their account yet, For having the SPG AMEx?
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Originally Posted by troyintn
(Post 19988967)
Has any one seen the 2 stays and 5 nights post to their account yet, For having the SPG AMEX?
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I have both SPG Amex and SPG Business Amex.
I see 2 stays/5 nights posted for one of the cards but not both. I thought they were stackable as last yr I think it was 4 stays/10 nights that posted. Either way glad this is final yr I need to make platinum for LT Plat. Then it's just nights. Because Amex is so below Chase in many way (no double pts for eating out, forex, customer service, the horrible financial reviews), it will be nice to only need the card to earn a few extra spg pts and not for anything else. |
Now I confirm I got them. :) Post date is Jan 06.
Originally Posted by troyintn
(Post 19988967)
Has any one seen the 2 stays and 5 nights post to their account yet, For having the SPG AMEx?
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Now I have the 4 stays/10 nights posted
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both stay/night credits for personal and business cards just posted
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SPG American Express [Master Thread]
Two data points: my stay/night credits for business and personal posted the other day. Secondly, I have not gotten my 15k for 5k spend. Will contact Amex today.
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Another data point: 4 stays and 10 nights - from my 2 cards... showed up a few days ago.
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Originally Posted by mjpaci
(Post 20008866)
Two data points: my stay/night credits for business and personal posted the other day. Secondly, I have not gotten my 15k for 5k spend. Will contact Amex today.
Supervisor got on the phone and within one minute, she agreed I should be credited the 15,000 points, and I am told they will post within 3-5 days. Two points: First, both phone reps were very polite and professional - I was pleasantly surprised. Second, and more importantly, this whole experience struck me as a deliberate move on AMEX's part. Maybe I'm cynical, but it seems as though the "error" in codes posting happens way too often these days. Followed by the first claim of "no such promo," then the phone rep's offer of some points, with no guarantee of the 15,000, it all seems contrived to get as many people as possible to forego the bonus points. I'm willing to bet AMEX saves enough money from people either not caring, or becoming discouraged, or accepting the lower points offer at the first level of customer service that it justifies whatever hit they may take to loyalty. Points cost them money, after all, and anything that reduces the number they must buy and award goes to the bottom line... Thoughts? |
Originally Posted by DCA13
(Post 20011740)
I had the same trouble everyone else seems to have had getting the additional 15,000 points to post after the spending requirement was met. Through the secure message center, I was told no one had ever heard of that promo, but an "investigation" would be opened. A week later, I heard nothing. I called Customer Service. First guy (who was very polite and professional) said the appropriate code for that promo wasn't associated with my application. He could offer me "some" courtesy points, but not 15,000 at his level. I asked for a supervisor - his response was polite, but he explained his offer of points would be rescinded once I got a supervisor and there was no guarantee what I might be able to accomplish with her.
Supervisor got on the phone and within one minute, she agreed I should be credited the 15,000 points, and I am told they will post within 3-5 days. Two points: First, both phone reps were very polite and professional - I was pleasantly surprised. Second, and more importantly, this whole experience struck me as a deliberate move on AMEX's part. Maybe I'm cynical, but it seems as though the "error" in codes posting happens way too often these days. Followed by the first claim of "no such promo," then the phone rep's offer of some points, with no guarantee of the 15,000, it all seems contrived to get as many people as possible to forego the bonus points. I'm willing to bet AMEX saves enough money from people either not caring, or becoming discouraged, or accepting the lower points offer at the first level of customer service that it justifies whatever hit they may take to loyalty. Points cost them money, after all, and anything that reduces the number they must buy and award goes to the bottom line... Thoughts? Whats also strange, I havent stayed in any SPG properties this yr, but this card gave me 4 nights and 10 stays... isn't that twice what i should've gotten? I am so serious...weird heh... |
Originally Posted by welookgood.com
(Post 19991136)
I have both SPG Amex and SPG Business Amex.
I see 2 stays/5 nights posted for one of the cards but not both. I thought they were stackable as last yr I think it was 4 stays/10 nights that posted.
Originally Posted by welookgood.com
(Post 19992930)
Now I have the 4 stays/10 nights posted
I also have both a personal and a business AMEX. Does anyone know if I get a third business *wood AMEX card (another different business LLC) have they had experience getting additional night credits beyond the two personal and 1 business card? |
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