Sheraton Cerritos Hotel, CA [Master Thread]
Apr 14, 2008, 1:37 am
#18
Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
Posts: 2,168
Apr 14, 2008, 1:40 am
#19
Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
Posts: 2,168
The hotel is great and they take care of Plats - but it seems the experience received is pretty much up to the agent. I had a great agent during my last stay who offered all the benefits up front. Your bad agent produced a completely different experience for a Plat customer - and perception is everything.
More fuel for your other thread - Starwood really needs to work on service consistency. One hotel. Two Plats. Two totally opposite experiences. It shouldn't be that way.
More fuel for your other thread - Starwood really needs to work on service consistency. One hotel. Two Plats. Two totally opposite experiences. It shouldn't be that way.
Apr 14, 2008, 8:10 am
#21
Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
Posts: 2,168
Some with agents you do. I think out of my dozen stays there, only once I had to ask about the breakfast coupons.
The breakfast is decent, there was an omelet station during my last stay, something new they just added?
The waiter there is excellent!
Apr 14, 2008, 9:15 pm
#23
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
I'm liking this property more and more. I feel like they are really trying ^
Well, the 5K per stay bonus certainly helps
Well, the 5K per stay bonus certainly helps
Apr 14, 2008, 9:35 pm
#24
Join Date: Apr 2007
Programs: Hilton Diamond, IHG Diamond Ambassador
Posts: 178
Apr 14, 2008, 10:09 pm
#25
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Compare to most sheraton, the breakfast at this place ranks up there. In fact, I rather have the breakfast coupons than a club lounge if all breakfast was like this.
Apr 14, 2008, 10:23 pm
#26
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Jun 29, 2008, 2:18 am
#27
Join Date: Oct 2006
Location: PHX
Programs: A few
Posts: 245
Nice Staff, Nice Rooms, Plenty of Upgrades
Stays: 9 separate stays, from March 2008 - May 2008
Room: Deluxe Room, Junior Suite
Upgrades: Room Upgrades, Breakfast Buffet
Comments: I stayed here for 9 separate stays over the course of several months and was pleasantly surprised. The location is very nice, across from the Cerritos Performing Arts Center and several restaurants. The staff is very nice, I received a room upgrade 2/3 of the time, without asking, once to a Junior Suite. The breakfast buffet is nice. The rooms are all recently renovated and are all very well done with plasma TV's and updated bathrooms. For the price, very good property.
Cheers,
Adrian
Room: Deluxe Room, Junior Suite
Upgrades: Room Upgrades, Breakfast Buffet
Comments: I stayed here for 9 separate stays over the course of several months and was pleasantly surprised. The location is very nice, across from the Cerritos Performing Arts Center and several restaurants. The staff is very nice, I received a room upgrade 2/3 of the time, without asking, once to a Junior Suite. The breakfast buffet is nice. The rooms are all recently renovated and are all very well done with plasma TV's and updated bathrooms. For the price, very good property.
Cheers,
Adrian
Aug 4, 2008, 10:09 am
#28
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,222
Another great stay at what I consider one of the best Sheraton locations in the US - by far.
At check-in, they had me already upgraded to one of the suites - I didn't even have to ask. How many other Sheratons do this?
Given my breakfast coupons for the daily buffet - again, without being asked.
Front desk staff was personable, aware of SPG benefits and pretty much followed the key points of the post-stay survey many of us receive.
After gorging myself almost unconscious at one of LA's top Korean BBQs, I had no room to try my complimentary appetizer, but I know it was available to me if I wanted it. The buffet was missing the smoked salmon tray - which I was looking forward to, but I didn't want to overdo it there anyway, as we had plans for lobster at an incomparable Viet-Chinese seafood place in Westminster.
Another visit to the Sheraton Cerritos - another great stay!
At check-in, they had me already upgraded to one of the suites - I didn't even have to ask. How many other Sheratons do this?
Given my breakfast coupons for the daily buffet - again, without being asked.
Front desk staff was personable, aware of SPG benefits and pretty much followed the key points of the post-stay survey many of us receive.
After gorging myself almost unconscious at one of LA's top Korean BBQs, I had no room to try my complimentary appetizer, but I know it was available to me if I wanted it. The buffet was missing the smoked salmon tray - which I was looking forward to, but I didn't want to overdo it there anyway, as we had plans for lobster at an incomparable Viet-Chinese seafood place in Westminster.
Another visit to the Sheraton Cerritos - another great stay!
Aug 4, 2008, 10:50 am
#30
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
