I stayed at the Westin a few times and in the morning would wait at least 20-40 minutes for the shuttle. Sometimes a flight crew would walk over and take the nearby rental car shuttle, but I felt guilty doing that.
Between my experience of long waits to check in (10-15 min) and the long wait for the shuttle, I gave up and just use the Sheraton now as check in is quick and rarely do I wait more than 5 min. for the shuttle.

Thank you for your comment! I just met with our transportation company and showed them this. Hopefully we'll see the consistency of the 15 minute or less wait times improve. Based on what I know, we are running shuttles that are deployed rather just running routes. I would hope that based on that we can be consistently better.

Awesome, I hope this improves. This was a major negative the first time I stayed here when I waited >30 mins at the aiport with multiple calls to the hotel.

On the new beer - will that be paid beer or complimentary?

I'm curious what terminal you usually arrive at. Shuttles occaisionally fill before they get to United for example. DSS is working on sending express shuttles to the higher terminals more proactively based on the passenger counts on the shuttles at the lower terminals.

Unfortunately I'll have to charge for the beer...but at a fair price.

back then it was probably united. but since i, like most former ua elites, don't fly them anymore, it will usually be american going forward :)

Well I am usually AA and never met the shuttle full before but I can't recall the shuttle being too full to refuse others by United or anywhere else

Thanks for addressing this. It seems that you are doing a great job in restoring the Westin. I am grateful you take such pride in your work!

Great one night stay here this week. I decided to stay here after seeing Phil is the new GM and his customer focus. My reservation showed Executive Club room day before I checked in. At check in, FD agent said you're upgraded to a Luxury Suite. It's one of the named 2-room corner suites on 12th floor. I've been upgraded to this type of suite before, but not in recent years.

I like the coffee machine in the Club Lounge that grinds and brews 1 cup at a time. The coffee is then hot and fresh anytime of the day. The options are regular, decaf and half/half reg/decaf. In the morning there is the standard pot of coffee so there's not a wait for the machine.

Evening snack was minimal with fruit, vegetable tray, cheese and fried zucchini. But the 2 desserts were great. The Lounge attendant was very friendly, even providing a takeout box for a guest to take dessert and fruit back to his room.

Breakfast in the morning has the usual continental cold stuff plus scrambled eggs, bacon, and oatmeal. This meets my minimum requirement for a filling breakfast.

I found a $99 AAA rate 2 days before I checked in, so I was able to change my reservation. The rate included continental breakfast and parking. So keep your eyes open for great rates.

Both FD agents commented how good Phil is when I asked about the new GM. Phil has reached out to each of the staff members and has an open door policy. Culture starts at the top, and Phil is doing everything right with staff and customers, as he has shown being here on FT.

I'll be back next time I fly out of LAX.

Hi Guys! We've worked out a change in the airport shuttle service starting March 1. We'll no longer be paired with another LAX hotel. The Westin shuttle will be running on its own with no stops other than the Hotel and the Terminals. Looking forward to seeing if this helps. Be Well! Phil

This is a great improvement. Dedicated Westin shuttle eliminates the problem of time management and space constraints if other hotels are involved.

Welcome back to *wood Phil! I wasn't following the Westin LAX thread so I'm late to seeing you're the new GM. Guess I'll be making the Westin my new hotel of choice at LAX!

Boy does the Sheraton Gateway NEED you in the worst way. 1st you whipped the 4P into shape now the Westin hopefully The Sheraton is your next stop!

Hush Craz.. :) Lets see what magic Phil can do to the Westin. He made the 4Pnts my go to hotel, now that will be the Westin.

Welcome back Phil, great to see you back at an LAX hotel! Trying to get down to LAX soon to see you and check out the Westin. I am sure the changes your making with the shuttles will make a huge difference. If you could only bring back the Sauna, that they took out I would be thrilled.

I'm currently a guest here, but my stay has the look and feel of a typical stay at the Four Points LAX that Phil used to manage before it was run into the ground.

Prior to check in, I received a flurry of arrival anticipation E-mails. It would appear that I was upgraded to an executive floor room twice before being kicked back down to a deluxe. I was at work all day yesterday, so I didn't have time to check in before midnight this morning.

I arrived at the property around 12:30 only to find that my reservation was cancelled in the system. I asked the FD agent if my res was canceled, but she assured me it wasn't. No upgrade. No room with one bed because the hotel was supposedly oversold. Fine, whatever.

I was given a room on the ninth floor that thankfully faced W. Century Blvd. instead of the TSA K-9 unit. Unfortunately, the room was gross. The beds looked like someone had been in there. The desk had some sort of grease all over it. The WC had hair in the shower, and the room smelled... bad. I eventually discovered that someone had indeed been there because the mini-bar was picked through and the comp bottle of water was gone.

I called down to the FD, expressed my aggravation for receiving the dirty room, and asked for a new one. The manager said she would send up keys to a new room on the 7th floor that had a king bed and offered to comp my parking. After 15 minutes of waiting, I didn't end up with that new key. Instead, I got an attractive guest, who also had the misfortune of being assigned that same room. I didn't know SPG had a partnership with Tinder. And, no, I didn't ask for her number because the encounter was already creepy enough. Instead, I directed her back downstairs for a new room, and waited another 10 minutes before giving in and doing the same.

By this point of my stay, the FD manager had comp'd my parking and offered to comp my room. I declined explaining that I had a long enough day, and just wanted a clean room. The room on the 7th floor was a bit of an improvement in terms of cleanliness, and I got to sleep around 2am.

A few hours later, I attempted to go to the Exec Lounge for breakfast. My key wasn't coded correctly, so no access. Fortunately, someone was leaving as I attempted to enter, so I saved a trip to the FD. Upon entering the lounge, I noticed it was an unattended zoo w/ no plates, glasses, or utensils. It was only 8:20. The lounge closes for breakfast at 9:30. I again went down to the FD with my complaint. This time, I was comp'd $40,- for breakfast in the lounge.

I suppose that's the only place where this hotel shined, because the service was terrible everywhere else.

I disagree. The Four Points LAX fell apart after Phil left, and the CS there is even worse now than before Phil took the helm. The Aloft opening later this summer will absolutely decimate Four Points LAX.