Dear adventure_seeker,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced while trying to submit your feedback.

We would be grateful if you could retry by clearing computer cache and using a different browser. If it still fails, kindly share your feedback directly with us by providing below information via DM. Your input is invaluable to us, and we want to ensure it is addressed promptly.

Thank you for your patience and understanding.

- Marriott Bonvoy� Account Number
- Your full name
- Email Address associated with account
- Provide screenshots of the specific error messages
- Was Guest signed-in to a Marriott Bonvoy� Account when the problem occurred?
- Browser (Please Note: Marriott Recommends Chrome or Microsoft Edge)
- Operating system of PC you use
- URL where the issue was identified
- Session ID. You will find it at the bottom left of the screen (scroll all the way to the bottom), copy & paste the Session ID. This will begin with prod## (e.g. prod10,ECB1C35D-5130-5204-A358-FC2476FE3E63)
- Advise the steps you were trying to take and what errors

Please feel free to contact us if we can be of any assistance.

Best Regards,

Abbey L
Specialist, Social Media Care
Marriott International
[email protected]

Anyone else seeing this? I tried this both yesterday and today and I am seeing the same error on both days.

I'm trying to avoid having P2 to call in if possible.

Im facing the same issue since several months.
i tried sing diffenrent internet explorers, VPN, clearing my caches etc. but nothing worked.

I also think this is an IT issue on Marriots side that u need to investigate.

Hi happychic,

Please accept our apologies for the inconvenience.
If you still come across the same issue, you may call customer support for assistance to transfer points and submit the website issue following this help article.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

Looks like the error is back again. Tried different devices, different browsers, different OS nothing worked.

Edit: Just opened a case at customer relations. They told me they have had several calls regarding that issue. Is it really that hard to fix an issue that seems now going on for months?!

I'm running into the same issue. The recipient's first name has a hyphen, and the tool would accept it and I am also running into the same "the tool is currently unavailable error."

Were you able to resolve it?

I�ve never been able to even open the page. Can you post some details how exactly you are accessing the link? � location, device, browser, OS, logged in or not etc. Might also help to post the exact link you are using to access the tool.

Maybe that can help the rest of us get where you are, and then we can help you figure out the rest..

im using my iPhone.

I clicked on the transfer tool link on this page HERE

Then I log in and put in my details. When I get to entering the security number sent to my email the site just says the following:

WOW, so when I click through from your link, I get to the form also, and can log in, and enter details. Then I am stuck on the same screen as you. However, if I search for the help article myself (without using your link), I cannot even open the page. That's where I was previously stuck. Bizarre.

Marriott Bonvoy Lurker will this get fixed soon?

I tried Marriott Lurker II's advice to call in, after getting the error message -- customer service couldn't help since I didn't have the last 4 digits of the credit card number of the person I am transferring to.

C'mon Marriott -- you can do better than this with your IT -- really, you can!

A good friend wants to bid on one of the Moments (for a good cause), and it shouldn't be this difficult to make things work. We don't have 7 days before the auction ends, so basically Marriott IT put the Kabosh on a friends hopes of doing something they always wanted to do.

But hey, Marriott's system said: "We can't process your request. Points transfer is temporarily not aviailable. We're working to resolve this", so they have absolved themselves of any inabilities to do what they are supposed to do.

Yes, I am really irritated, as I've tried this transfer twice now, several days apart!

Call again, you just need the 4 digits of the CC of your OWN account. From the other account you need the membership number, name of the account holder and the e-mail. Did the transfer over the phone. They sent the info to the corresponding department and a few hours later the transfer was done.

The points transfer error after entering the verification code is still present:
"We can't process your request. Points transfer is temporarily not available. We're working to resolve this".
At least we now have (after several weeks) the site working again. Might be we're lucky and the transfer tool is fully operational as a Christmas present. Or, Marriott Bonvoy Lurker II?

same for me for days. its so annoying