FlyerTalk Forums - View Single Post - FAQ : online Marriott Bonvoy points transfer errors and problems
Old Oct 24, 2024 | 9:40 pm
  #46  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by adventure_seeker
Well, I've tried submitting this feedback via the online contact form, and it said: "Sorry! Our servers are being stubborn. Please try again later." Which is really not helpful. There are widespread IT issues that need to be addressed urgently. Marriott Bonvoy Lurker Marriott Bonvoy Lurker II Marriott Bonvoy Lurker III

Dear adventure_seeker,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced while trying to submit your feedback.

We would be grateful if you could retry by clearing computer cache and using a different browser. If it still fails, kindly share your feedback directly with us by providing below information via DM. Your input is invaluable to us, and we want to ensure it is addressed promptly.

Thank you for your patience and understanding.

- Marriott Bonvoy® Account Number
- Your full name
- Email Address associated with account
- Provide screenshots of the specific error messages
- Was Guest signed-in to a Marriott Bonvoy® Account when the problem occurred?
- Browser (Please Note: Marriott Recommends Chrome or Microsoft Edge)
- Operating system of PC you use
- URL where the issue was identified
- Session ID. You will find it at the bottom left of the screen (scroll all the way to the bottom), copy & paste the Session ID. This will begin with prod## (e.g. prod10,ECB1C35D-5130-5204-A358-FC2476FE3E63)
- Advise the steps you were trying to take and what errors

Please feel free to contact us if we can be of any assistance.

Best Regards,

Abbey L
Specialist, Social Media Care
Marriott International
[email protected]
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