FAQ : online Marriott Bonvoy points transfer errors and problems
Nov 19, 2024 | 4:27 pm
#61
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,970
trying for days now
The points transfer error after entering the verification code is still present:
"We can't process your request. Points transfer is temporarily not available. We're working to resolve this".
At least we now have (after several weeks) the site working again. Might be we're lucky and the transfer tool is fully operational as a Christmas present. Or, Marriott Bonvoy Lurker II?
"We can't process your request. Points transfer is temporarily not available. We're working to resolve this".
At least we now have (after several weeks) the site working again. Might be we're lucky and the transfer tool is fully operational as a Christmas present. Or, Marriott Bonvoy Lurker II?
the calling part is so annying
Dec 5, 2024 | 12:00 pm
#62
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 1,157
Still seeing the error in the online tool "We can’t process your request. Points transfer is temporarily not available. We’re working to resolve this. Please try again."
I'm not thrilled, and P2 will be even less thrilled when I have him call in.
I'm not thrilled, and P2 will be even less thrilled when I have him call in.
Dec 9, 2024 | 9:51 pm
#64
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,416
We are very sorry for the inconvenience.
If you still come across the same issue, you may call customer support for assistance to transfer points and submit the website issue following this help article.
Best Regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
Dec 13, 2024 | 4:19 pm
#66
Join Date: May 2019
Posts: 79
Dec 14, 2024 | 12:03 am
#67
Join Date: Oct 2005
Location: TPA / HAM
Programs: UA 1K 1MM/ Bonvoy Plat
Posts: 293
Just a piece of software that is broken and does not get fixed. Looks like nobody cares.
Dec 14, 2024 | 7:23 pm
#68
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,067
Jan 18, 2025 | 11:27 am
#70
Join Date: Apr 2016
Posts: 31
Still cannot transfer to american
Had the issue a couple months ago and cant believe its still an issue - last time it would say issue with the advantage number now issue it doesnt seem to do anything
have Transferred before and it even had the advantage number saved there.
have Transferred before and it even had the advantage number saved there.
Jan 18, 2025 | 4:20 pm
#71
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,067
Still cannot transfer to american
Had the issue a couple months ago and cant believe its still an issue - last time it would say issue with the advantage number now issue it doesnt seem to do anything
have Transferred before and it even had the advantage number saved there.
Had the issue a couple months ago and cant believe its still an issue - last time it would say issue with the advantage number now issue it doesnt seem to do anything
have Transferred before and it even had the advantage number saved there.
https://www.flyertalk.com/forum/marr...l#post36642562 (Post # 1326)
Jan 30, 2025 | 2:10 pm
#72
Join Date: Aug 2022
Location: PA
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 115
I had to call the Bonvoy help number in the app yesterday to get them to transfer my points to AAdvantage. The button on the web page where you enter the amount and AAdvantage number would just spin for a second and then nothing would happen.
Feb 16, 2025 | 10:59 am
#74
Join Date: Feb 2025
Location: United States
Programs: AAdvantage, Bonvoy
Posts: 1
This is still happening on 16 Feb 2025. Attempted several days on different browsers. Cannot transfer Bonvoy Points to AAdvantage. This is my first time transferring Bonvoy points... I thought it was just me.
Feb 22, 2025 | 8:03 am
#75
Join Date: Feb 2019
Posts: 85
I just tried transferring a small amount of points to my wife online. I got the error message after doing the email verification code step (the text message verification step failed with a different error 
).
However, when I called in and was talking with the customer support person, I saw that my points balance had changed. I asked my wife to check her account, and it turns out the points were transferred using the online tool despite the error message. So, make sure you double-check before calling in.
).However, when I called in and was talking with the customer support person, I saw that my points balance had changed. I asked my wife to check her account, and it turns out the points were transferred using the online tool despite the error message. So, make sure you double-check before calling in.