FlyerTalk Forums - View Single Post - FAQ : online Marriott Bonvoy points transfer errors and problems
Old Nov 16, 2024 | 7:49 pm
  #57  
High Technology
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Join Date: Apr 2006
Programs: DL Plat, Bonvoy Titanium
Posts: 226
I tried Marriott Lurker II's advice to call in, after getting the error message -- customer service couldn't help since I didn't have the last 4 digits of the credit card number of the person I am transferring to.

C'mon Marriott -- you can do better than this with your IT -- really, you can!

A good friend wants to bid on one of the Moments (for a good cause), and it shouldn't be this difficult to make things work. We don't have 7 days before the auction ends, so basically Marriott IT put the Kabosh on a friends hopes of doing something they always wanted to do.

But hey, Marriott's system said: "We can't process your request. Points transfer is temporarily not aviailable. We're working to resolve this", so they have absolved themselves of any inabilities to do what they are supposed to do.

Yes, I am really irritated, as I've tried this transfer twice now, several days apart!


Last edited by High Technology; Nov 16, 2024 at 7:55 pm
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