Just another case of people refusing to take responsibility for their own actions and trying to profit from it.

The person's review has nothing to do with the hotel, but about rescuing some person from a crocodile attack. What does this has to do with the hotel?

If there was a drive-by shooting taking place at the hotel, do you blame the hotel also?

Regardless of the cause, a high incidence of specific danger at or near a particular property is something a reasonable traveller would want to consider in evaluating whether or not to stay there.

This information should not be suppressed.

For the record, this would not bother me, as I avoid crocodile-infested waters at night. And I have lived in some "bad" neighborhoods.

The chance of getting bitten by a crocodile is significantly less than getting scammed by the local mafia at Buenos Aires EZE airport, based on normal common sense and the signage already in place (albeit in the local language). Should I post a negative review for Park Hyatt Buenos Aires because they did not warn me about it?

Not a fair comparison.

If you were writing a review on the airport then yes you would mention the local mafia operating there. I have read tons of hotel reports that discuss the neighborhood or other dubious activities that go on in or close to the hotel grounds or even how noisy the surrounding roads are. Some of these things are out of the control of the hotel but are still discussed.

I wouldn�t mind learning from a review about the possibility of being attacked by a crocodile
at a hotel I intend to visit. The only question I guess is the degree of negativity in the tone of the review. I try to ignore inappropriate puffery when reading reports.

The shock and horror - Spanish signs in Mexico!

Scary stuff and lesson learned. I guess I'm an idiot, but I would have never expected to encounter crocodiles at the beach just from one sign. I've stayed at the nearby Westin a couple of times recall seeing them all around the nearby golf course, but never thought they would swim around the beach.

It still has to be an exceedingly rare occurrence, but not sure I'll swim in the ocean next time I'm there.

Vallarta is surrounded by jungle.

In my experience Crocs are keen swimmers but terrible at golf.

If the hotel was hesitant to call an ambulance for the shooting victim, yes.

Crocodile attack did happen at the hotel, and it appears the hotel did what a lot of resorts (especially in Mexico/Caribbean) do when an incident occurs - quietly brush it under the rug, even if it means further detriment for the victim.

I don't blame the hotel here for the incident (other than if they did push back on calling an ambulance), but I think they absolutely should update those signs with a big "AVISO / WARNING" or CUIDADO / CAUTION header. They remind me of the signs you'll occasionally see in nature that are just talking casually about the flora and fauna:

Agreed. They even gave high marks to the service, etc, and said things were excellent, but ended it with a 1 bubble review. Tripadvisor does check their reviews to make sure the final "grade" matches the content of the review and this one does not.

You have to pay upfront for an ambulance and medical care in Mexico or at least be able to pay.

I can't believe some of the outrageous comments on this thread.

It's one thing to say the hotel is not at fault. It's quite another to blame the girl for "refusing to take responsibility for her actions."

What exactly were her actions? Going on vacation? Walking on a beach at night? How dare she!

Good grief, have some sympathy. Can you imagine the trauma of nearly being dragged to your death by a 12-foot crocodile?

Let�s just say it doesn�t surprise me she is from Marin, I have some first hand experience with the way some folks raise their kids here. No one else is to blame for her situation.

Then let the guest and ambulance sort that out. I've dealt with resorts for a while, and almost certainly the only reason they were hesitant to call an ambulance is some variation of 'they didn't want to alarm the other guests'.

Yes, there are guests who rate things way out of whack with their review content. But sometimes one event is enough to go from five stars to one.

If you were at a hotel and it was great except the the valet went joyriding in your car, totaled it, and management shrugged their shoulders saying they can't do anything, would it be wrong for you to give one star? In this case, everything was great except the guest had to save another guest's life on the beach in front of the property and then learned firsthand the hotel pushed back at getting their own guest proper medical care.