Originally Posted by
escapefromphl
You have to pay upfront for an ambulance and medical care in Mexico or at least be able to pay.
Then let the guest and ambulance sort that out. I've dealt with resorts for a while, and almost certainly the only reason they were hesitant to call an ambulance is some variation of 'they didn't want to alarm the other guests'.
Originally Posted by
Out of my Element
Agreed. They even gave high marks to the service, etc, and said things were excellent, but ended it with a 1 bubble review. Tripadvisor does check their reviews to make sure the final "grade" matches the content of the review and this one does not.
Yes, there are guests who rate things way out of whack with their review content. But sometimes one event is enough to go from five stars to one.
If you were at a hotel and it was great except the the valet went joyriding in your car, totaled it, and management shrugged their shoulders saying they can't do anything, would it be wrong for you to give one star? In this case, everything was great except the guest had to save another guest's life on the beach in front of the property and then learned firsthand the hotel pushed back at getting their own guest proper medical care.