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-   -   Marriott-specific Coronavirus Discussion Thread (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2010355-marriott-specific-coronavirus-discussion-thread.html)

bobbytables Mar 17, 2020 6:49 am


Originally Posted by ftrichard (Post 32196742)
Does anyone know how Marriott's hotels in Hong Kong are dealing with guests who are under 14-day mandatory quarantine?

Given that everyone entering must now undergo mandatory quarantine, they will have a lot of guests (well, however many are travelling) in this situation.

It's a situation I face this week. I would book one of the HK$800 a night hotels (of which there are now quite a few).

It probably isn’t uniform across the chain. I would recommend calling the hotel you have in mind and asking about their specific policies. They’ll accommodate you (of course, otherwise they might as well close the hotel) but they’ll no doubt have some specific rules (for example about which hotel facilities you can access) which might vary from hotel to hotel. If you do call, please report back.

bobbytables Mar 17, 2020 6:51 am


Originally Posted by yorkboy24 (Post 32196988)
Some are pushing to stop any overseas travellers (Macau has just done this today) because the government quarantine places are running low. At least you’d be booking into a hotel but I wouldn’t want to be staying in a hotel of so-called quarantined people walking around! My advice is not to travel. The situation is changing quickly so keep up to date. All the best.

they’re the same people you would have been sharing the hotel with before, though no doubt less of them; the use of the word quarantine doesn’t suddenly make them more likely to be infected.

yorkboy24 Mar 17, 2020 7:20 am


Originally Posted by bobbytables (Post 32197011)
they’re the same people you would have been sharing the hotel with before, though no doubt less of them; the use of the word quarantine doesn’t suddenly make them more likely to be infected.

The same people but they would have taken a risk by travelling on crowded planes and possibly stopping over at other destinations with crowds of people from different places. A risk for themselves, for hotel staff and their families and any guests staying there who are local / haven’t travelled for the last 14 days. It’s just not worth the risk!

LovetoTravel83 Mar 17, 2020 7:22 am

[MENTION=1548]Lurker[/MENTION]s

As per the CEO's letter that all SNA's will be extended to end of 2021. However, it still shows 2020 in my account. Any idea when will the SNA's expiry date change from end of Dec/2020 to end of Dec/2021?

margarita girl Mar 17, 2020 7:47 am


Originally Posted by LovetoTravel83 (Post 32197123)
[MENTION=1548]Lurker[/MENTION]sAs per the CEO's letter that all SNA's will be extended to end of 2021. However, it still shows 2020 in my account. Any idea when will the SNA's expiry date change from end of Dec/2020 to end of Dec/2021?

Seriously? Should this be a priority?

Marriott IT limps along barely functioning on day to day issues. It's only March. I think we should cut them some slack.

CIT85 Mar 17, 2020 8:31 am


Originally Posted by LovetoTravel83 (Post 32197123)
[MENTION=1548]Lurker[/MENTION]s

As per the CEO's letter that all SNA's will be extended to end of 2021. However, it still shows 2020 in my account. Any idea when will the SNA's expiry date change from end of Dec/2020 to end of Dec/2021?


Originally Posted by margarita girl (Post 32197206)
Seriously? Should this be a priority?

Marriott IT limps along barely functioning on day to day issues. It's only March. I think we should cut them some slack.

Exactly the point. We have more than 8 months to get to end of 2020, so SNA extension should be on the bottom of 2020 priorities.

TommyD2 Mar 17, 2020 8:35 am

Just got a cancellation email from Ghent Marriott. Was supposed to be there about two weeks from now.

2 night points stay. I WAS just about to cancel anyway, but this is the first hotel that has canceled on me first.

No points back in account yet; I expect that to take a bit to filter through.

LovetoTravel83 Mar 17, 2020 8:39 am


Originally Posted by margarita girl (Post 32197206)
Seriously? Should this be a priority?

Marriott IT limps along barely functioning on day to day issues. It's only March. I think we should cut them some slack.


Originally Posted by CIT85 (Post 32197341)
Exactly the point. We have more than 8 months to get to end of 2020, so SNA extension should be on the bottom of 2020 priorities.

Erm, you guys should read my question again. All I asked is when will this take place. I didn't say why it didn't take place yet.

Talk about calming down.

ftrichard Mar 17, 2020 9:21 am


Originally Posted by bobbytables (Post 32197006)
It probably isn’t uniform across the chain. I would recommend calling the hotel you have in mind and asking about their specific policies. They’ll accommodate you (of course, otherwise they might as well close the hotel) but they’ll no doubt have some specific rules (for example about which hotel facilities you can access) which might vary from hotel to hotel. If you do call, please report back.

This is what I am asking about. My basic assumption is that quarantine means just that. You stay in your room for two weeks. No breakfast buffet. No lounge. No gym. No hotel facilities to access at all. No quarantined people will be walking around and mingling. That's not quarantine.

As HK's hotels have been accommodating people now like this for six weeks or so I wondered if anyone here has actual first hand knowledge of how it's implemented in practice.

To answer the question: I am going home. This isn't thoughtless, leisure travel. My company stationed me out of the hotspot at short notice since early February and now Europe is shutting down I cannot do my job here so I'm going home to Shenzhen while there's still some flights able to take me. But as of this week I understand that will have to quarantine in HK as soon as I land. Hence the question.

yulred Mar 17, 2020 9:28 am


Originally Posted by Marriott Bonvoy Lurker II (Post 32191529)
The cancellation policy applies to existing reservations for any future arrival date and new reservations for any future arrival date made between today and April 30, 2020.
"Any future arrival date" does not limit to check-in dates prior to 30 April, 2020. The full cancellation policy can be view here.

We would suggest to call customer support if you have any question regarding cancellation policy for a specific reservation.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

Good day

There seems to be some confusion about this. I had a non-refundable booking for June and called the Bonvoy line. They too got confused by the language (only bookings until April 30 - or all bookings as long as the change is made before 30 April). The agent insisted on cancelling it over the phone and gave a case number.

The hotel has now come back and said the waiver only applies to bookings before 30 April. Therefore they can’t refund. The whole thing is made more unclear by the inclusion of this in the cancellation:

“Member Rate Advance Purchase, prepay in full, non-refundable if cancelled less than 1 day before arrival, see Rate details“

What exactly is the policy?

thomasito Mar 17, 2020 9:32 am

Seems like many properties started to close. Strange that Marriott isn't publishing a full updated list of hotels that are closing / still operate.

Bonehead Mar 17, 2020 10:01 am

WSJ news alert:

Marriott Starting to Furlough Tens of Thousands of Employees

Marriott International, the world’s largest hotel company with nearly 1.4 million rooms world-wide, said it is starting to furlough what it expects will be tens of thousands of employees as it ramps up hotel closings across the globe.

The company began shutting down some of its managed properties last week, a Marriott spokeswoman said. The employees at these properties won’t be paid while on furlough but the bulk will continue to receive health-care benefits, she said. Marriott is also trimming staff through furloughs at properties that are still operating.

Behind paywall:

https://www.wsj.com/articles/marriot...es-11584459417

yorkboy24 Mar 17, 2020 10:31 am


Originally Posted by ftrichard (Post 32197564)
This is what I am asking about. My basic assumption is that quarantine means just that. You stay in your room for two weeks. No breakfast buffet. No lounge. No gym. No hotel facilities to access at all. No quarantined people will be walking around and mingling. That's not quarantine.

As HK's hotels have been accommodating people now like this for six weeks or so I wondered if anyone here has actual first hand knowledge of how it's implemented in practice.

To answer the question: I am going home. This isn't thoughtless, leisure travel. My company stationed me out of the hotspot at short notice since early February and now Europe is shutting down I cannot do my job here so I'm going home to Shenzhen while there's still some flights able to take me. But as of this week I understand that will have to quarantine in HK as soon as I land. Hence the question.

It’s a shame you don’t have HKID. Wouldn’t it have been easier to fly to Shenzhen via Beijing or Shanghai rather than having to do 14 days in HK first? These options may have become limited though.

I’m in HK right now (home). Sorry I can’t help with the issue you raised. But I think you can expect that you’d be confined to your room with room service breakfast etc. Many hotels have stopped buffets and closed lounges, gyms etc anyway. Good luck with getting back.

Global Adventurer Mar 17, 2020 10:56 am


Originally Posted by Bonehead (Post 32197700)
WSJ news alert:

Marriott Starting to Furlough Tens of Thousands of Employees

Marriott International, the world’s largest hotel company with nearly 1.4 million rooms world-wide, said it is starting to furlough what it expects will be tens of thousands of employees as it ramps up hotel closings across the globe.

The company began shutting down some of its managed properties last week, a Marriott spokeswoman said. The employees at these properties won’t be paid while on furlough but the bulk will continue to receive health-care benefits, she said. Marriott is also trimming staff through furloughs at properties that are still operating.

Behind paywall:

https://www.wsj.com/articles/marriot...es-11584459417

I just saw this online. Looks like this is the beginning for most hotels. Will be getting worse unfortunately. I waited until the last minute to cancel two hotel reservations yesterday. Had no choice, Italy is on lockdown and my cruise was cancelled, so all hotels and airline tickets needed to be cancelled. Feel so sorry for all the hotel employees and cruise ship employees. The cruise ships that shutdown their operations are full of crew members trying to get home with major obstacles in the way trying to find direct flights avoiding shuttered countries. Received messages from one member yesterday. They at least have a place to sleep and eat with unlimited wifi while they wait it out.

buckeyefanflyer Mar 17, 2020 11:00 am

States closing bars and restaurants so this includes hotels to. Is it room service only.


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