Some of the Marriott branded hotel in Taiwan are not even allowing guests that have not been in Taiwan for at least the past 14 days (the quarantine requirements).

"....stay positive"?????

When people are testing "positive" for the corona virus? Seems pretty stupid to me.

Who's successfully gotten a refund on a pre-paid trip? I just hit cancel on a trip and am worried it's going to be a three ring circle trying to get a refund processed.

The website wording is SUPER confusing, on the booking page it says non-refundable if cancelled more than 24 hours after booking, but clicking cancel it says it's non-refundable is cancelled less than 24 hours prior to check-in. Why can't they simply say "refundable until 24 hours prior to check in?"

I canceled an Advance Purchase stay for mid-April at Marriott Village d'ile-de-France on March 13 via the app. Refund posted to my credit card today. I never called or anything. Just canceled on the app and patiently waited.

Have 41 nights this year and just got downgraded from Titanium to Gold. Missed the 100 nights last year and will probably miss it this year now.

How many nights did you have in 2019?

I called the specific hotel to cancel a prepaid reservation that was supposedly non refundable. The hotel did it no problem and my refund came through in 3 days

I was supposed to spend the entire month at a Marriott hotel. First it was struck by a fire and now coronavirus.

the industry will not be the same for a very long time.

But you could argue this is a good thing. Fewer elites will make status a lot more exclusive instead of everyone on earth being titanium.

I would agree with this... but what good is status when benefits are inconsistently applied, properties selectively choose whether or not to adhere to program terms and if Marriott emerges from this crisis a shell of its former self? Aside from my interactions with my Ambassador who I personally like, I don’t see or feel any tangible benefits to being an Ambassador Elite over Titanium Elite, and once things stabilize, I won’t be going out of my way again to earn that tier. In fact, once I earn LTP, I plan on moving on from Marriott entirely since I don’t have any faith in the company’s ability to take its members seriously, offer a solid loyalty product and is all-around stubborn and out-of-touch when dealing with anything. I don’t need to see Arne Sorenson’s blubbering theatrics or empty promises, news about constant data breaches or waiting on news and statements that never come; you’re either a tight ship or you’re not, and Marriott has clearly proven to be the latter.

It’s been a fun ride pre-8/18/18, but nothing stays the same. Oh well.

khabah

I contacted Ambassador over the weekend to cancel a pre-paid stay for mid April. They replied on Monday that they would cancel it. I see the credit on my card today. So 3-4 days for me, with no circus needed.

My thought is that the past few years have been a boom for the industry and Marriott has cared less about elite retention since there were 10 new people to take their place. With the contraction of travel it might be expected that going the extra mile for elites will come into the focus for Marriott corporate. Of course this is just my speculation, they may continue with caring less about retention and making the program worse and worse.

I’d hope so too, but Marriott’s actions in the last year+ speak volumes to your last statement. This is the same company that, in the wake of other hotel companies offering status extensions and working to BUILD confidence in their customer base, consciously let people’s statuses DROP. Forget soft landings - a drop is a drop. With Marriott’s size and portfolio diversity, I would expect them to decimate all competition by being leaders and setting the bar for other hotel companies to scramble to rather than sitting back and looking at, say, what Hilton and Hyatt do first before coming out with a more lackluster olive branch.

Crises always bring out true character, and Marriott’s corporate greed and astounding ability to ignore its customers and their needs have been made clear. I hope the good, actually hard-working people behind the Marriott banner make it through this storm but unless proven otherwise, my belief that Marriott as a company will do right by its customers is shot.

khabah

Pretty much all major chains have announced that they extending the elite levels.
Even Accor manage to gift 50% of the current tier requirements for their elites (and 1 year extension for members in greater China)

And yet still no word from Marriott about this.

That's why all these mergers end up always hurting the consumers. In the short term these companies know what they are doing, offering great deals and promotions etc... to sucker us all in. Then once the merger is completed you start noticing changes for the worse. In Marriott's case the megabonuses became horrendous, point values for hotels get higher and higher, cancelation policies get more customer unfriendly, now the soft landing issues. I mean it goes on and on. And there's probably a lot more issues I'm not even mentioning.

These behemoths don't care about anybody or anything except for increasing their stock price and making the shareholders happy. I knew this merger would ruin what Marriott once stood for and I wasn't wrong.
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