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Originally Posted by yorkboy24
(Post 32197815)
It’s a shame you don’t have HKID. Wouldn’t it have been easier to fly to Shenzhen via Beijing or Shanghai rather than having to do 14 days in HK first? These options may have become limited though.
I’m in HK right now (home). Sorry I can’t help with the issue you raised. But I think you can expect that you’d be confined to your room with room service breakfast etc. Many hotels have stopped buffets and closed lounges, gyms etc anyway. Good luck with getting back. The problem with flying direct to Shenzhen (or indeed Guangzhou because I spent yesterday checking extensively) is that there aren't any meaningful direct or connecting international flights any more. If I head to either city through a Chinese gateway on a domestic flight then I will hit immigration in Beijing or Shanghai and this is not a scenario that I am prepared to go through (working assumption would be 14 days in a government quarantine facility). So HK it is. Thankfully my company is being, well, just great about all of this and will pay for a hotel in HK and so I'm being reasonable back and will target one of the ~HK$800 hotels when I land if I really cannot get to Shenzhen Bay checkpoint. I'll end up with 14 qualifying nights (29 by the end of March - a new record for me) and the one qualifying stay for Elevated Earnings so will be all set for my 2000 extra bonus points from the following stay. And all thanks to the CV. Trebles all round! |
Originally Posted by buckeyefanflyer
(Post 32197953)
States closing bars and restaurants so this includes hotels to. Is it room service only.
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Originally Posted by buckeyefanflyer
(Post 32197953)
States closing bars and restaurants so this includes hotels to. Is it room service only.
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Originally Posted by yulred
(Post 32197592)
Good day
There seems to be some confusion about this. I had a non-refundable booking for June and called the Bonvoy line. They too got confused by the language (only bookings until April 30 - or all bookings as long as the change is made before 30 April). The agent insisted on cancelling it over the phone and gave a case number. The hotel has now come back and said the waiver only applies to bookings before 30 April. Therefore they can’t refund. The whole thing is made more unclear by the inclusion of this in the cancellation: “Member Rate Advance Purchase, prepay in full, non-refundable if cancelled less than 1 day before arrival, see Rate details“ What exactly is the policy? Best Regards, Christina Z Specialist, Social Media Marriott International |
Originally Posted by LovetoTravel83
(Post 32197123)
[MENTION=1548]Lurker[/MENTION]s
As per the CEO's letter that all SNA's will be extended to end of 2021. However, it still shows 2020 in my account. Any idea when will the SNA's expiry date change from end of Dec/2020 to end of Dec/2021? The system will automatically complete this update by the end of June 2020. Best Regards, Christina Z Specialist, Social Media Marriott International |
Originally Posted by Marriott Bonvoy Lurker II
(Post 32199984)
For all Marriott Bonvoy Members, except for those who reside in mainland China, Hong Kong SAR, Macau SAR and Taiwan, who have Suite Night Awards earned in 2019 as part of the 50- and 75-Night Annual Choice Benefit, their expiration date will be extended from December 31, 2020 to December 31, 2021.
The system will automatically complete this update by the end of June 2020. Best Regards, Christina Z Specialist, Social Media Marriott International |
Originally Posted by MDBechara
(Post 32184539)
I hope you're right, but considering how slow Marriott has been to do anything about this, I wouldn't be surprised if that's how the policy was meant to be interpreted. Like others have said, maybe a Lurker can chime in and assist. I planned on calling in again and seeing my fortune with another CSR anyway.
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I wrote a message to Marriott and asked if they could refund me a reservation for April at the Sheraton North Houston, as we won't be able to be there.
They didn't reply to my message, but just send an automatic message with the title "Reservation Cancellation" which states "non-refundable if cancelled more than 1 day after booking". I didn't click a cancellation link myself. There is also no refund on my credit card yet. What does that mean? |
Originally Posted by CgnFl
(Post 32206253)
I wrote a message to Marriott and asked if they could refund me a reservation for April at the Sheraton North Houston, as we won't be able to be there.
They didn't reply to my message, but just send an automatic message with the title "Reservation Cancellation" which states "non-refundable if cancelled more than 1 day after booking". I didn't click a cancellation link myself. There is also no refund on my credit card yet. What does that mean? |
Video update from Arne Sorenson, via Marriott International's Facebook page :
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I had some frustration canceling two reservations booked with points. Seemed like the system wouldn't allow for it, and kept giving me error messages and to try later. After a week of trying off and on at different times of the day, I was finally able to cancel my hotels in London and Paris for April. Hopefully, this COVID-19 gets under control, and I can rebook this trip in the fall.
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This is a side note. I am currently at Residence Inn Tucson Williams Center. I just received a note that effective immediately breakfast service will be stopped. No coffee/tea, nothing. I am in Tucson for my assignment which ends next week. Are any of you are staying at RI in the US, and are they all stopping breakfast service?
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Originally Posted by janejay123
(Post 32208572)
I am currently at Residence Inn Tucson Williams Center. I just received a note that effective immediately breakfast service will be stopped. No coffee/tea, nothing.
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Pennsylvania apparently shuts all hotels. 3/19/2020
Appears Gov Wolf has ordered all non-essential businesses closed in Pa tonight. In looking at the list of businesses it lists accommodations and the. “Traveler accommodations” as must close.
Order goes into effect 3/19 with enforcement beginning 3/21. |
Originally Posted by ftrichard
(Post 32196742)
Does anyone know how Marriott's hotels in Hong Kong are dealing with guests who are under 14-day mandatory quarantine?
Given that everyone entering must now undergo mandatory quarantine, they will have a lot of guests (well, however many are travelling) in this situation. It's a situation I face this week. I would book one of the HK$800 a night hotels (of which there are now quite a few). The article: https://www.scmp.com/news/hong-kong/...ough-hong-kong |
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