|
Originally Posted by ymx
(Post 32181842)
I’m hoping Marriott will do the right thing and retroactively extend this to those of us who had room reservations for one of the largest trade shows in CA (Natural Products Expo West) with typically over 80,000 attendees that was to start last week on March 3 but cancelled the night before on March 2. The Anaheim Marriott has billed my credit card for over $3,000 in cancelled rooms and has been adamant no refunds due to the contract they had with the show organizers.
|
We have a special Westin Nanea (maui - OGG) booking - we prepaid $1200 for 5 nights to hear a time share presentation. Trip is April 2020 - would this qualify to be cancelled (not rescheduled - no idea when we can return to maui)? I can’t detect if there are many exceptions to the new 3/13 ruling.
|
Did not receive email. But I had already cancelled everything during first half stay.
|
Thanks for sharing, I did not receive this mail. Only one titled "Go to Coachella". What a great tip/mailing in the current Corona outbreak. :rolleyes::confused:
|
Got this email earlier today. (I think there was another thread about the email earlier that may have gotten merged into the main Coronavirus thread)
|
I cancelled a prepaid reservation for April in London today.
The money will be returned 'sometime.. i dont really know... i think in the next month'.. Some follow up will be required! |
I've got a pre-paid reservation for May 5-8 at Le Meridien Vienna that I would like to cancel. I went to the website to cancel and it is not an option. This is a regular pre-paid rate, no special package or anything. I wonder why the option to cancel disappeared for me overnight. I had another pre-paid reservation for The Westin Madrid from April 30-May 2 that I was able to cancel yesterday but not for this reservation. I get a message on the app in red saying we're sorry but this reservation cannot be cancelled which is clearly not what the updated cancellation policy states.
|
Originally Posted by Smiley90
(Post 32181981)
Received the e-mail as well. When it says:
"For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences." Am I reading this correctly that I could make a prepaid, generally not-changeable/cancellable reservation for, say, September, and cancel/change it for free anytime up until then? I have a couple flexible bookings for September that I COULD change to prepaid bookings since they'll be cheaper - especially if they still retain the flexibility. |
Originally Posted by AndWhatsYourPoint
(Post 32183811)
Yes, you are reading it correctly.
”any future arrival date, (parenthetical), between today and April 30” |
Originally Posted by bobbytables
(Post 32183825)
to me it’s not unequivocal. The way it’s worded could be argued as meaning that the arrival date must be before April 30:
”any future arrival date, (parenthetical), between today and April 30” |
Originally Posted by gaobest
(Post 32182089)
We have a special Westin Nanea (maui - OGG) booking - we prepaid $1200 for 5 nights to hear a time share presentation. Trip is April 2020 - would this qualify to be cancelled (not rescheduled - no idea when we can return to maui)? I can’t detect if there are many exceptions to the new 3/13 ruling.
Since this booking was made by the timeshare (via the Westin) it PROBABLY WON’T be cancellable. |
Originally Posted by AndWhatsYourPoint
(Post 32183921)
Hmm, I see what you're saying. I just asked my wife and she agrees with you as well. I guess we need further clarification from Marriott. Maybe one of the Lurkers can get us a definitive answer.
|
Originally Posted by MDBechara
(Post 32184141)
Can confirm that it DOES NOT mean a reservation with an arrival date up to April 30th. DP: had prepaid reservation for 4/29-5/2 at a property in Munich. Called in to cancel and was only allowed a cancellation with refund for up to 5/1. My reservation was modified to only have the 5/1-5/2 night. The policy is very restrictive, and since all my other reservations around that trip are now being cancelled, I'm just waiting for the policy to expand in the future.
While I appreciate the potential ambiguity in the published policy, the phrase "any future arrival date" is not reasonably subject to being interpreted as "prior to April 30." |
I did get the email from the CEO of Marriott. This is an excerpt:
Generally speaking, for guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by April 30, 2020. |
Originally Posted by bobbytables
(Post 32183825)
to me it’s not unequivocal. The way it’s worded could be argued as meaning that the arrival date must be before April 30:
”any future arrival date, (parenthetical), between today and April 30”
Originally Posted by AndWhatsYourPoint
(Post 32183921)
Hmm, I see what you're saying. I just asked my wife and she agrees with you as well. I guess we need further clarification from Marriott. Maybe one of the Lurkers can get us a definitive answer.
It says if you book ANY future arrival data, between today & April 30. as in. a) as long as you book before April 30, it applies to any booking data in Marriott's window b) Only applies to bookings of "any date between today and April 30" Hopefully someone/Lurker can clarify. |
| All times are GMT -6. The time now is 4:29 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.