FlyerTalk Forums - Marriott-specific Coronavirus Discussion Thread

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Quote:

Originally Posted by dcstudent (Post 32178267)

I'm impressed by Hilton's response.

I am too. These "soft" considerations matter to me when choosing where to direct my business.

Quote:

Originally Posted by podge (Post 32178287)

Yes sickening. The closing of the hotel must have been in the works when I called to cancel. I cancelled and then I read the closing announcement an hour or so later.
BTW, when cancellation charges are billed, are the amounts noted on the cancellation confirmation that is emailed to you?. Also, how long after cancellation are the charges billed/posted to your credit card?.

On those facts, I would initiate a chargeback due to services not received. "Hotel was closed due to Covid-19 but charged me cancel fee anyway."

It looks like the website has been updated https://marriott-re-2019ncovc.com/

we have a reservation for next week at an autograph collection hotel. we are past our cancellation date. are we excluded from this policy?

edit: my post from a previous thread was moved here.

Quote:

Originally Posted by guear (Post 32179013)

It looks like the website has been updated https://marriott-re-2019ncovc.com/

A bunch of exclusions that are totally absent from the Hilton policy, including this gem:

Quote:

Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.

Quote:

Originally Posted by guear (Post 32179013)

It looks like the website has been updated https://marriott-re-2019ncovc.com/

Looks like a copy&paste from Hilton

Note the exclusions. This is NOT the same as the Hilton and IHG policy. Marriott is basically giving properties a huge backdoor to deny free cancelations.

Quote:

Originally Posted by NickinTO (Post 32179032)

Looks like a copy&paste from Hilton

No, it really doesn't. There are no exclusions from the Hilton policy.

Quote:

Originally Posted by guear (Post 32179013)

It looks like the website has been updated https://marriott-re-2019ncovc.com/

I see the following

Quote:

Originally Posted by marriot-re-2019ncovc

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
*Important Information:

Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.

So if I am looking at a hotel with a prepaid rate that says,

Quote:

Originally Posted by some marriott hotel

Cancelling Your Reservation

Changes to your reservation are not permitted. Please note that you may cancel your reservation for no charge before 11:59 PM local hotel time on March 14, 2020.
Please note that your prepayment for this special rate is non-refundable

as typically prepaid rates do, then is the Marriott statement going to take precedence, or is it going to, as it would appear, mean nothing at all?

Perhaps I am looking much too soon, but from a limited amount of searching, I can't find any prepaid rates that have cancellation allowed to 24 hours before arrival.

Quote:

Originally Posted by guear (Post 32179013)

It looks like the website has been updated https://marriott-re-2019ncovc.com/

:tu: Better late than never. :)

Quote:

Originally Posted by fumje (Post 32179046)

Perhaps I am looking much too soon, but from a limited amount of searching, I can't find any prepaid rates that have cancellation allowed to 24 hours before arrival.

This is why it took Marriott so long. Their lawyers were working overtime to draft a policy that sounds competitive, but still allows properties 100% latitude to screw guests.

Quote:

Originally Posted by Kacee (Post 32179060)

This is why it took Marriott so long. Their lawyers were working overtime to draft a policy that sounds competitive, but still allows properties 100% latitude to screw guests.

That is my interpretation too. I am willing to be pleasantly surprised, but I can't imagine that many or any hotels will be amending their prepaid rate terms without a dictate from Marriott, and the phrasing from corporate doesn't make me think they're planning any such thing.

we have a reservation next week at an autograph collection hotel. we are passed our cancellation date. are we not covered by this policy?

Quote:

Originally Posted by newmember99 (Post 32179093)

we have a reservation next week at an autograph collection hotel. we are passed our cancellation date. are we not covered by this policy?

I would ask for a free cancel on the basis it's covered by the policy.

I've been in two Marriott hotels (Westin and Aloft) here in Boston. Given that the Marriot Long Wharf (whatever it's called) is closed due to an outbreak, I'm stunned to see NO hand sanitisers in any of the bathrooms not at the front desk

I may be over-reacting, but...

Quote:

Originally Posted by Kacee (Post 32179099)

I would ask for a free cancel on the basis it's covered by the policy.

Is design different than autograph? we are not necessarily going to cancel but would like to keep our options open.