Currently at a Courtyard in Ohio and just received notification under the door that the Bistro is going with a "limited" menu and all items are take-out only effective immediately. Fortunately there's an Applebee's across the parking lot.

They will be under the same restriction. All restaurants and bars in Ohio are closed. Restaurants are allowed to serve carryout and delivery.

No problem dining in at the Applebee's in the parking lot of the Courtyard. It was quite busy. The Cracker Barrel next door looked like business-as-usual too.

And that is the problem that upon reflection in 4 weeks we'll wish we did something different.

https://medium.com/@tomaspueyo/coron...e-f4d3d9cd99ca

It's not going to take four weeks. By end of next week, the discussion will be radically different.

I read that article the day it came out. Very scary indeed!

The cancellation policy applies to existing reservations for any future arrival date and new reservations for any future arrival date made between today and April 30, 2020.
"Any future arrival date" does not limit to check-in dates prior to 30 April, 2020. The full cancellation policy can be view here.

We would suggest to call customer support if you have any question regarding cancellation policy for a specific reservation.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

Thank you very much for clarifying! I guess that means I'll convert a couple flexible bookings into prepaid bookings if they're ultimately also going to be flexible...

Because there's nothing like taking advantage of a global pandemic to save a few bucks on your next hotel stay.

I am not convinced that allowing takeout only is going to make this any better. I was at a restaurant (In Boston) on Friday and the takeout line was 12-18 deep with people about 6" apart. I think they would have been better off eating in the restaurant 6' apart.

I mean this IS FT...

But they might still take the money for them and be careful about currency exchange rates if you need them refunding later + any possible currency exchange differences later on (if booking in different currency of course).

Just on the line with CS cancelling my annual NYC Easter trip. I asked if if book an advanced purchase rate for September under the COVID-19 policy and had to cancel would I be subject to cancellation penalties? She confidently said YES I would. She had discussed it with her supervisor tonight. She used the example: APR booking today for May 1st, if cancelled, would be subject to penalties...

Oh dear. This cancellation policy hasn't been understood at all by Marriott's own hotels.

I just tried to cancel my five-night reservation at The Westin Kuala Lumpur from April 30-May 5 and got this reply:

[BEGINS]
Greetings from The Westin Kuala Lumpur!Hope this email reach you well. Pertaining to your request to waive the cancellation fee we regret to informed that we unable to fulfill the request as per Marriott Policy the booking travel up to 30 April 2020 we will allow the cancellation without penalty.
But this booking Check in 30 April 2020 and Check out 5 May 2020, hence we unable to cancel without penalty at this moment, or we can offer your 3 months extension for this credit and need to be utilized before 05 August 2020 which subject to rate difference.
No arrangement made at the moment, kindly update us accordingly.
Should you require any further assistance, please do not hesitate to contact us.
[ENDS]

So The Westin Kuala Lumpur is interpreting the cancellation policy that it is the *stay* that must be done by April 30 not the *cancellation*.

Lurkers, how do we get the message back to the management that this is not the correct interpretation of the corporate policy?

Hi ftrichard,

Could you please provide the reservation confirmation number to us via private mail here so that we can look into this?

Best Regards,

Christina Z
Specialist, Social Media
Marriott International