Bed Bugs in room and compensation
#1
Original Poster
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 552
Bed Bugs in room and compensation
So tonight I got back to my room after dinner, turned on the light and saw a bed bug on my pillow. I picked it up with a Kleenex and took to the MOD. He had me change rooms took my clothes so they could wash them and also took my luggage. I tried to search for what would be proper compensation and could not find a decent answer.
The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?
I will not say the hotel unless they don't treat me right so don't ask.
The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?
I will not say the hotel unless they don't treat me right so don't ask.
#4
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 536
#5
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,708
#6
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I found a bed bug when I stayed at the Park Central San Francisco which was then a Westin. They moved me to another suite - apologized - offered nothing else.
Getting the room comped is probably more than most would get.
Getting the room comped is probably more than most would get.
#7
Join Date: Dec 2006
Location: NYC - upper West Side
Programs: Marriott Bonvoy Lifetime Titanium Elite
Posts: 1,597
So tonight I got back to my room after dinner, turned on the light and saw a bed bug on my pillow. I picked it up with a Kleenex and took to the MOD. He had me change rooms took my clothes so they could wash them and also took my luggage. I tried to search for what would be proper compensation and could not find a decent answer.
The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?
I will not say the hotel unless they don't treat me right so don't ask.
The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?
I will not say the hotel unless they don't treat me right so don't ask.
Newman
#9
Original Poster
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 552
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.
I am happy with the way the hotel handled it.
I am happy with the way the hotel handled it.
#10
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.
I am happy with the way the hotel handled it.
I am happy with the way the hotel handled it.
FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.
#11
Original Poster
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 552
Thanks for the update. Curious, what category was this property?
FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.
FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.
#12
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
How so? The poster obviously is traveling on work and being reimbursed for the expenses.
Do you think you should not be paid even on a per diem reimbursement scheme now since your room is comped due to some major inconvenience / potential suffering?
I would not be so quick to make snarky comment before knowing why OP said "the government is paying for that". Many government contractors are hired on a per diem base. There is no reason for the poster to forfeit his per diem while he literally suffered meaningful inconvenience. The compensation should come from the property, not from the poster's own income.
Exactly.
The hotel must have a good GM who understands customer service. Good for you to be properly taken care of.
Do you think you should not be paid even on a per diem reimbursement scheme now since your room is comped due to some major inconvenience / potential suffering?
I would not be so quick to make snarky comment before knowing why OP said "the government is paying for that". Many government contractors are hired on a per diem base. There is no reason for the poster to forfeit his per diem while he literally suffered meaningful inconvenience. The compensation should come from the property, not from the poster's own income.
Exactly.
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.
I am happy with the way the hotel handled it.
I am happy with the way the hotel handled it.
#13
Join Date: Oct 2015
Posts: 733
I had a similar experience but at the BW Plus Kowloon as a BW Diamond. Went to bed at 2am and found a bed bug under the blanket, brought it down to front desk, and changed rooms (wasn't ready to leave with my SO at 2am unfortunately). Hotel didn't comp the night or provide laundry. Instead, they offered comp $10 breakfast. I left in the morning and went to the Hong Kong Courtyard, and I haven't stayed at any BW ever since.
I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
I had a similar experience but at the BW Plus Kowloon as a BW Diamond. Went to bed at 2am and found a bed bug under the blanket, brought it down to front desk, and changed rooms (wasn't ready to leave with my SO at 2am unfortunately). Hotel didn't comp the night or provide laundry. Instead, they offered comp $10 breakfast. I left in the morning and went to the Hong Kong Courtyard, and I haven't stayed at any BW ever since.
I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
https://www.consumer.org.hk/ws_en/co...ocomplain.html
If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
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f you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
- goods or services not corresponding to descriptions; or
- delay in delivery; or
- dissatisfaction over service,
Phone
(852) 2929 2222Office hours :Monday to Friday09:00 - 17:30