Bed Bugs in room and compensation

Old Jan 7, 20, 9:42 pm
  #1  
Original Poster
 
Join Date: Oct 2009
Location: ATL
Programs: DL PM 1 Mil Miler, HZ PC, Marriott LT PM AMB,
Posts: 310
Bed Bugs in room and compensation

So tonight I got back to my room after dinner, turned on the light and saw a bed bug on my pillow. I picked it up with a Kleenex and took to the MOD. He had me change rooms took my clothes so they could wash them and also took my luggage. I tried to search for what would be proper compensation and could not find a decent answer.

The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?

I will not say the hotel unless they don't treat me right so don't ask.
estedman is offline  
Old Jan 7, 20, 10:08 pm
  #2  
 
Join Date: Feb 2010
Location: USA
Programs: MVPG
Posts: 101
I think you’ve been adequately compensated for the level of damages you have suffered.
Jay K is offline  
Old Jan 7, 20, 10:23 pm
  #3  
 
Join Date: Mar 2011
Programs: Accor Platinum, SPG Platinum
Posts: 827
If they are already willing to comp your room then just ask for the equivalent number of Marriott points in lieu.
yorkboy24 is offline  
Old Jan 8, 20, 10:47 am
  #4  
 
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 524
Originally Posted by Jay K View Post
I think you’ve been adequately compensated for the level of damages you have suffered.
OP will not know the level of damages until he gets home and verifies that his home isn't infested.
Happy likes this.
Voodoo Daddy is offline  
Old Jan 8, 20, 1:32 pm
  #5  
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz PC
Posts: 2,916
Originally Posted by estedman View Post
The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?
But it would do the taxpayer some good, right?
margarita girl likes this.
DJ_Iceman is offline  
Old Jan 8, 20, 5:04 pm
  #6  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 2,353
I found a bed bug when I stayed at the Park Central San Francisco which was then a Westin. They moved me to another suite - apologized - offered nothing else.

Getting the room comped is probably more than most would get.
HNLbasedFlyer is offline  
Old Jan 8, 20, 5:32 pm
  #7  
 
Join Date: Dec 2006
Location: NYC - upper West Side
Programs: Marriott Bonvoy Lifetime Titanium Elite
Posts: 277
Originally Posted by estedman View Post
So tonight I got back to my room after dinner, turned on the light and saw a bed bug on my pillow. I picked it up with a Kleenex and took to the MOD. He had me change rooms took my clothes so they could wash them and also took my luggage. I tried to search for what would be proper compensation and could not find a decent answer.

The MOD said they would comp my room but the government is paying for that and does me no good. What should I expect as compensation?

I will not say the hotel unless they don't treat me right so don't ask.
They comped your room, cleaned your clothes, and scrubbed your luggage.... hold out for a can of RAID, and then call it even.

Newman
Newman is offline  
Old Jan 8, 20, 6:02 pm
  #8  
Original Poster
 
Join Date: Oct 2009
Location: ATL
Programs: DL PM 1 Mil Miler, HZ PC, Marriott LT PM AMB,
Posts: 310
Originally Posted by DJ_Iceman View Post
But it would do the taxpayer some good, right?
I don't turn in a hotel receipt I don't get per diem.
estedman is offline  
Old Jan 8, 20, 6:06 pm
  #9  
Original Poster
 
Join Date: Oct 2009
Location: ATL
Programs: DL PM 1 Mil Miler, HZ PC, Marriott LT PM AMB,
Posts: 310
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.

I am happy with the way the hotel handled it.
margarita girl and Happy like this.
estedman is offline  
Old Jan 10, 20, 7:07 am
  #10  
 
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 1,948
Originally Posted by estedman View Post
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.

I am happy with the way the hotel handled it.
Thanks for the update. Curious, what category was this property?

FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.
RoyalFlush is offline  
Old Jan 10, 20, 1:57 pm
  #11  
Original Poster
 
Join Date: Oct 2009
Location: ATL
Programs: DL PM 1 Mil Miler, HZ PC, Marriott LT PM AMB,
Posts: 310
Originally Posted by RoyalFlush View Post
Thanks for the update. Curious, what category was this property?

FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.
It was a regular Marriott Cat 5
estedman is offline  
Old Jan 10, 20, 2:16 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,939
Originally Posted by DJ_Iceman View Post
But it would do the taxpayer some good, right?
How so? The poster obviously is traveling on work and being reimbursed for the expenses.

Do you think you should not be paid even on a per diem reimbursement scheme now since your room is comped due to some major inconvenience / potential suffering?

I would not be so quick to make snarky comment before knowing why OP said "the government is paying for that". Many government contractors are hired on a per diem base. There is no reason for the poster to forfeit his per diem while he literally suffered meaningful inconvenience. The compensation should come from the property, not from the poster's own income.

Originally Posted by estedman View Post
I don't turn in a hotel receipt I don't get per diem.
Exactly.

Originally Posted by estedman View Post
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.

I am happy with the way the hotel handled it.
Originally Posted by estedman View Post
It was a regular Marriott Cat 5
The hotel must have a good GM who understands customer service. Good for you to be properly taken care of.
Happy is offline  
Old Jan 10, 20, 2:33 pm
  #13  
 
Join Date: Oct 2015
Posts: 574
I had a similar experience but at the BW Plus Kowloon as a BW Diamond. Went to bed at 2am and found a bed bug under the blanket, brought it down to front desk, and changed rooms (wasn't ready to leave with my SO at 2am unfortunately). Hotel didn't comp the night or provide laundry. Instead, they offered comp $10 breakfast. I left in the morning and went to the Hong Kong Courtyard, and I haven't stayed at any BW ever since.

I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
Nazdoom is offline  
Old Jan 10, 20, 2:54 pm
  #14  
 
Join Date: Feb 2010
Location: YVR
Programs: United Silver, Bonvoy Titanium, Hyatt Explorist
Posts: 351
Originally Posted by Nazdoom View Post
... they offered comp $10 breakfast.
That's a somewhat underwhelming service recovery gesture.
eyeball1 is offline  
Old Jan 10, 20, 3:08 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,939
Originally Posted by Nazdoom View Post
I had a similar experience but at the BW Plus Kowloon as a BW Diamond. Went to bed at 2am and found a bed bug under the blanket, brought it down to front desk, and changed rooms (wasn't ready to leave with my SO at 2am unfortunately). Hotel didn't comp the night or provide laundry. Instead, they offered comp $10 breakfast. I left in the morning and went to the Hong Kong Courtyard, and I haven't stayed at any BW ever since.

I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
You should report that to the Hong Kong Consumer Council right away. That might get the hotel to ace more properly.

https://www.consumer.org.hk/ws_en/co...ocomplain.html

If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .
  • goods or services not corresponding to descriptions; or
  • delay in delivery; or
  • dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

Phone

(852) 2929 2222Office hours :Monday to Friday

09:00 - 17:30

f you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .
  • goods or services not corresponding to descriptions; or
  • delay in delivery; or
  • dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

Phone

(852) 2929 2222Office hours :Monday to Friday

09:00 - 17:30
Happy is offline  

Thread Tools
Search this Thread
Search Engine: