Originally Posted by
estedman
The hotel bought me new luggage as I was not going to risk taking my luggage home and don't have the time or equipment to do the bed bug protocol to kill potential bugs. They also gave me 50,000 points in lieu of comping the room.
I am happy with the way the hotel handled it.
Thanks for the update. Curious, what category was this property?
FWIW, I picked up BB at an IHG property in the dead of winter in the high mountain (US) west a few years ago. Property gave me four nights' worth of points, some 100k. Since it was like NEGATIVE 30 degrees out, I just left my luggage in vehicle for a few days.