Originally Posted by
Nazdoom
I had a similar experience but at the BW Plus Kowloon as a BW Diamond. Went to bed at 2am and found a bed bug under the blanket, brought it down to front desk, and changed rooms (wasn't ready to leave with my SO at 2am unfortunately). Hotel didn't comp the night or provide laundry. Instead, they offered comp $10 breakfast. I left in the morning and went to the Hong Kong Courtyard, and I haven't stayed at any BW ever since.
I've never experienced bed bugs at a Bonvoy property. With that said, I think comping the night or providing the equivalent number of points and providing laundry service would be exactly what I would hope for in your situation.
You should report that to the Hong Kong Consumer Council right away. That might get the hotel to ace more properly.
https://www.consumer.org.hk/ws_en/co...ocomplain.html
If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
- goods or services not corresponding to descriptions; or
- delay in delivery; or
- dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:
Phone
(852) 2929 2222Office hours :Monday to Friday
09:00 - 17:30
f you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
- goods or services not corresponding to descriptions; or
- delay in delivery; or
- dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:
Phone
(852) 2929 2222Office hours :Monday to Friday
09:00 - 17:30