So what's the point of having rules and guarantees if they're not honoured?

Did you OLCI?

Sorry, but does OLCI mean?

I have to agree in the challenge of actually pursuing this. I had a situation just a few weeks ago at the Hotel Trio--as a Plat elite, I checked in and I didn't really think much of it until later that I had not been offered the option of points or F&B. When I later went down to the front desk to mention this and claim the compensation for their failure to offer it they looked at my record and were like but of course you were granted points. I'm very certain the front desk agent offered no option to me; rather, they gleefully chose to make me feel like an idiot later on, implying that I didn't know what I was talking about or that I was trying to game the system. Anyways, I don't know how you deal with such confrontation to ensure the program rules are being met, so I let it go.

Thank you. I PMed you already.

On Line Check In.

Acronym from flight checkin, but here means checking in on the Marriott app.

I disagree. 100 USD is nothing to a hotel and given the situation, they should eat the minor cost and use it as a learning opportunity to ensure it doesnt happen again.

Seen that FD trick a few times.

The $100 hotel penalty is a carryover from MR when an elite guest got a real choice of several welcome gifts that often included beer, wine, fruit, cheese plates etc. I'm surprised they didn't get rid of it when bonvOY came along. There's not much you can do when they claim they gave you points. And if the points never posted, well, the time to collect the guarantee has long passed.

I still remember going W.T.F.? when I selected the "fruit platter" from the DTW Airport Marriott and room service arrived with a tiny fruit yogurt container. Should have taken the midnight beer. @:-)

No, I checked-in at the hotel. Does it matter?

If you check in on the app, it auto-selects the points for welcome bonus. You can stop by and change it if you want. As a result, if you had mobile checked in, you would not be eligible to claim the compensation.

Since you didn't, it is a moot point.

Although not applicable to the OP as noted, this is a point I was about to make. I have noticed the 1000/500 points is now auto-selected, leaving it to us to "negotiate" an alternate welcome gift. I ran into this problem a couple of days ago at a location where the welcome bonus was either 1000 points or continental breakfast for 1 or valet parking. I checked in with the mobile app, but apparently it "didn't go through" (their words) or I might not have even been advised of options other than 1000 points.

I've stayed at 3 of the Renaissance hotels in Shanghai with in the last year some multiple times. For the most part they don't have a welcome gift other than points. If you wanted something else they would offer breakfast which usually is obvious you won't select, because you get Free lounge breakfast. You are being petty IMO. You would be getting 1000 points on check out. I assume you have no desire to stay at the same hotels again., playing your game will get you some miserable upgrades and more likely no upgrade. They also might update your internal Marriott information file with "troublemaker", who knows. I see you recently did a status challenge to get Platinum.. Good luck with your future Marriott stays.

Also. Some of the hotels in China now use a printed card for you to select your gift. The downside to the new system, probably stemming from your game, is that you will never get offered the option of breakfast in the restaurant in addition to the points. On occasion it's nice to have the option.

Let me flip this. You check in, expecting to pay 100 per night, then get billed 200 then expend effort getting it fixed to 100. In the end you didnt pay any more. Would you just shrug and move on? Or would complaining about having to expend effort on a property shortcoming be derided as "petty"?

What about club access? You have to come down and argue to get it?

The property should just eat the pittance of the 100 dollars and learn. That's what good management does.

Okey.. they'll eat it then use the check off card, NO option of breakfast (with points) in the Restaurant for you, ISquare or anyone. Thank you for making my stays worse.

Which service industry are you in?

We all look forward to doing business with you and find every little thing from you as a customer.

Don't ever call us petty, okay?

After all, we all serve and are served. A little bit of understanding goes a long way.