Originally Posted by
Ellvizzle
but of course you were granted points. I'm very certain the front desk agent offered no option to me; rather, they gleefully chose to make me feel like an idiot later on, implying that I didn't know what I was talking about or that I was trying to game the system. Anyways, I don't know how you deal with such confrontation to ensure the program rules are being met, so I let it go.
Seen that FD trick a few times.
The $100 hotel penalty is a carryover from MR when an elite guest got a real choice of several welcome gifts that often included beer, wine, fruit, cheese plates etc. I'm surprised they didn't get rid of it when bonvOY came along. There's not much you can do when they claim they gave you points. And if the points never posted, well, the time to collect the guarantee has long passed.
I still remember going W.T.F.? when I selected the "fruit platter" from the DTW Airport Marriott and room service arrived with a tiny fruit yogurt container.
Should have taken the midnight beer. @:-)