avi8tir

Stayed at 2 properties in The Netherlands last week. Neither have posted. How long should it take? FYI, one was a Moxy and the other a Renaissance. Funny thing is, due to issues at the Renaissance, they issued me bonus miles, but the stay itself is not appearing.

Coffeemadman

It can vary wildly in my experience. I’m still waiting on a Renaissance in London and Marriott in Frankfurt from last week. Some have posted a day after. Some I’ve had to chase.

I believe you need to officially allow 2 weeks.

Jumper Jack

I thought the general SLA is 5 business days?

Coffeemadman

It might be, but when you go to report missing stays in the app it states they can take up to 2 weeks to post.

TerryK

Today is the 23rd, online missing stay form only allows reports up to check out date of the 12th. You need to wait for 10 days after check out.

Kara5930

Three hotels in France at the beginning of July. The points from one appeared the next day after we left it, for the other two it took exactly a week.

razorblade705

For some reason I find Marriott to wildly vary is stays posting. Not sure why in the age of technology it's so hard to be consistent (and consistently correct) but it's the Marriott way (unfortunately.) I find I need to fill out the "Missing Stay" form at least 10% of my stays over a year.

1200GS

x2. Sometimes 2-3 days, sometimes 7+ days. Especially annoying if you don't get a folio email and you need the stay to post for the receipt for an expense report ....
I find stays booked at on a master account/room block (i.e. with a conference or the like) seem to take longer to post than an individual stay, but I have no real evidence of this.

kaizen7

Agreed.

I have stays that posted on the checkout day, a day after check out, a week after check out, and 2 weeks after check out (very rare)

Keyser

When traveling with my family, I often book 2 rooms for our family of 4. Quite often the points post incorrectly. I get the points for one room but not for the other. The problem then is that I have to wait 10 days to get it rectified since the 'Missing Points' link on the Marriott site won't allow me to submit a claim before that.

Lukers, is there anyway to expedite this or do I have no choice but to wait 10 days? In my experience, once the points post incorrectly, they do not get rectified unless a 'Missing Points' request is made.

iknowthings

This is a correct observation because the group master (do not read this as Master Bill, that's different) has to be closed before all stays within that group are finalized. This is a process done manually by the hotel (usually the sales department) after they have reviewed the group master for accuracy.

I am not speaking on their (or anyone's) behalf, but I will tell you something they likely will not say publicly.

After a stay is posted, it does not fall within the 10 day rule. An inaccurately posted stay can be corrected if Marriott is provided with the folio. The challenge a member will most commonly face is finding an experienced agent who understands that missing stay and "incorrectly posted stay" are not the same thing.

​​​​​​It is also worth mentioning that the amount of Loyalty agents that do not even know how to correct or post stays is way higher than any of us would like, hence why the common experience for anyone with this issue will be that they are deferred to the web form (and its 10 day restriction).

To directly answer your question, yes it can be done, but it very likely will not be.

Marriott Bonvoy Lurker II

Dear Keyser,

If the posting is incorrect, you may send the folio and Marriott Bonvoy account information to below email address.

We will help to follow up directly.

Please let us know if you need further assistance.

Best Regards,

Abbey L
Specialist, Social Media Care
Marriott International

[email protected]

Keyser

Thanks Abbey. Email has been sent.

SPN Lifer

This distinction between a "missing stay" and an "incorrectly posted stay" is the most important information posted in this thread thus far.

MePlatPremier

I have never had any issue getting a posted stay rectified right after it posting incorrectly one or two days after checking out, and I have done this quite frequently. Initially, I would have my ambassador do it, but since I returned to lowly titanium status I now do it through the general customer care email address. It has always been processed smoothly with the one exception where I was missing 150k+ points and some sort of higher-up approval was required. Still, I was informed of this lengthy procedure within a few hours from sending my email, and points posted correctly two or three days afterwards.