Originally Posted by
1200GS
I find stays booked at on a master account/room block (i.e. with a conference or the like) seem to take longer to post than an individual stay, but I have no real evidence of this.
This is a correct observation because the group master (do not read this as Master Bill, that's different) has to be closed before all stays within that group are finalized. This is a process done manually by the hotel (usually the sales department) after they have reviewed the group master for accuracy.
Originally Posted by
Keyser
Lukers, is there anyway to expedite this or do I have no choice but to wait 10 days? In my experience, once the points post incorrectly, they do not get rectified unless a 'Missing Points' request is made.
I am not speaking on their (or anyone's) behalf, but I will tell you something they likely will not say publicly.
After a stay is posted, it does not fall within the 10 day rule. An inaccurately posted stay can be corrected if Marriott is provided with the folio. The challenge a member will most commonly face is finding an experienced agent who understands that missing stay and "incorrectly posted stay" are not the same thing.
It is also worth mentioning that the amount of Loyalty agents that do not even know how to correct or post stays is way higher than any of us would like, hence why the common experience for anyone with this issue will be that they are deferred to the web form (and its 10 day restriction).
To directly answer your question, yes it can be done, but it very likely will not be.