FAQ : How long for points to post ? / Points not posting
May 25, 2019, 5:42 pm
#1
Original Poster
Join Date: Nov 2012
Posts: 2
FAQ : How long for points to post ? / Points not posting
I'm curious if I'm just the special one here but every single time I travel for work and stay at a marriott, my points/stays never post and I have to submit a missing stay form. Normally this is fine because it's not a huge process but I figure I've lost out on 10k points since I never do housekeeping and opt for the points.
May 25, 2019, 5:43 pm
#2
Join Date: Dec 2007
Location: SFO
Posts: 4,917
May 25, 2019, 5:47 pm
#3
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
If you've never had any Marriott stays ever post, then I'd say your experience is unique here.
I've had maybe two over the 1500+ nights, probably 500 stays, I've accumulated.
Have you checked your email address/asked to understand what it happening. I'd wager on an underlying issue over every single property singling you out.
I've had maybe two over the 1500+ nights, probably 500 stays, I've accumulated.
Have you checked your email address/asked to understand what it happening. I'd wager on an underlying issue over every single property singling you out.
Jun 20, 2019, 7:31 pm
#5
Join Date: May 2018
Location: Tokyo
Programs: Bonvoy LT Titanium ANA Diamond
Posts: 763
It surely cannot be a system issue , can it ?
Jun 21, 2019, 6:23 am
#6
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
at least right now they do seem to credit and no more add.stay nonsense is needed. Honestly, sure, it could be faster, but the 1-10 days it takes for my stays to post .... I am fine with that. I'll take slower posting of correct earnings over fast posting of nonsense.
Jun 21, 2019, 6:52 am
#7
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,716
I remember an article from a while ago where Arne Sorenson said Marriott was transitioning to a new tech system where points and activity would post in a 24-hour window from checkout, and other reservations-related features such as viewing hotel floor plans and selecting your room à la Hilton were going to be offered. During my years as an SPG member where I only had to fill one missing stay form in and having to fill countless ones in since the first SPG/MR program merger, I've actually had points post in under two days for a few months and it's been excellent - correct points and all extremely timely. Dare I say it - after all the shenanigans, they're slowly and surely getting their poop in a group.
khabah
khabah
Jun 21, 2019, 7:21 am
#8
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
So, if someone needs to enter this despite all the information being there, it may not be a bug, but its definitely a system issue.
Jun 21, 2019, 7:30 am
#9
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,608
Ironically, my stays are going the other direction. A stay in May took >3 weeks and I filled out a missing stay request. I just stayed at a San Juan Courtyard and checked out 7 days ago and it still isn't posted.
Jun 21, 2019, 7:42 am
#10
Join Date: Apr 2015
Posts: 217
So, two weeks ago I was at the Reni Arlington, and it took 8 days for my points to post. Then, last week I was at Reni Arlington, it took two days for my points to post.
So, who knows.....
No matter where I stay, it never seems to make sense.
So, who knows.....
No matter where I stay, it never seems to make sense.
Jun 21, 2019, 8:11 am
#11
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
My sample size - 46 stays, 147 nights, 7 countries.
Jun 21, 2019, 9:02 am
#12
Join Date: Apr 2019
Programs: Hilton Diamond, Marriott Titanium, Amex Plat, National Elite
Posts: 115
I have been lucky.
Out of the 35 plus stays this year between Marriott and Hilton. The most it has taken was 5 days for Marriott - once. Normally its on Day 3. Hilton has been very consistent with end of 2 days at the latest.
At one point in time, i had my points posted by Marriott the same day. I happened to have called the customer service the day I checked out for another reservation "issue" and just mentioned my previous stay and she managed to post points as soon as I emailed a copy of the folio. Within 10 minutes or so. updated on app.
Out of the 35 plus stays this year between Marriott and Hilton. The most it has taken was 5 days for Marriott - once. Normally its on Day 3. Hilton has been very consistent with end of 2 days at the latest.
At one point in time, i had my points posted by Marriott the same day. I happened to have called the customer service the day I checked out for another reservation "issue" and just mentioned my previous stay and she managed to post points as soon as I emailed a copy of the folio. Within 10 minutes or so. updated on app.
Jun 21, 2019, 9:34 am
#15
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150