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Thread: FAQ : How long for points to post ? / Points not posting
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Old Sep 11, 2023 | 1:19 am
  #57  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by Keyser
When traveling with my family, I often book 2 rooms for our family of 4. Quite often the points post incorrectly. I get the points for one room but not for the other. The problem then is that I have to wait 10 days to get it rectified since the 'Missing Points' link on the Marriott site won't allow me to submit a claim before that.

Lukers, is there anyway to expedite this or do I have no choice but to wait 10 days? In my experience, once the points post incorrectly, they do not get rectified unless a 'Missing Points' request is made.
Dear Keyser,

If the posting is incorrect, you may send the folio and Marriott Bonvoy account information to below email address.

We will help to follow up directly.

Please let us know if you need further assistance.

Best Regards,

Abbey L
Specialist, Social Media Care
Marriott International

[email protected]
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