Canadian Marriott Bonvoy American Express Card (General Discussion)
Sep 20, 2019, 10:13 pm
#121
Join Date: Aug 2017
Programs: Marriott Rewards
Posts: 19
Further update: Amex Canada supervisor called me back. They have discovered an IT issue (shocking, right) where Marriott is identifying all points as being "bonus" points (i.e. sign-up bonus after hitting minimum spend). There is a 2 cycle waiting period to get these types of points issued to Marriott so that is the reason for the delay. They are trying to get it fixed.
Since this is a new issue, they're now allegedly updating front of line customer service staff so they can convey the situation to customers that call.
Points should post 1 month late right now. Meaning if you were owed points on August 30th, it should post September 30th instead. Waiting to see if this is what happens as I am due my points in 4 days.
Since this is a new issue, they're now allegedly updating front of line customer service staff so they can convey the situation to customers that call.
Points should post 1 month late right now. Meaning if you were owed points on August 30th, it should post September 30th instead. Waiting to see if this is what happens as I am due my points in 4 days.
Oct 1, 2019, 10:52 pm
#123
Join Date: May 2013
Location: Canada
Programs: AC 100K, Bonvoy Titanium, National Exec Elite
Posts: 91
For the Amex Business card, it's 5x points for Marriott properties spend, 2x for everything else except it's 3x points for gas, dining, and travel. I read their T&C's on definition of "travel" and it only states flights, trains, etc. so appear to implies other hotel brands are not included for 3x points. So, if card used at a non-Marriott property (ex. Hyatt, Hilton, etc.), then it's 2x points and not 3x points defined as travel. Is this correct understanding?
Oct 16, 2019, 5:15 am
#125
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
Oct 16, 2019, 5:26 pm
#126
Join Date: Aug 2017
Posts: 97
I'm still waiting for my Sep points to post. As in previous months I called Amex to report that they hadn't posted. Amex told me how many points they had sent to Marriott and gave me a reference number. This time when I called Marriott the rep kept insisting that he could do nothing and that I needed to take it up with Amex. Only after being told 3 times that in previous months his fellow call centre reps had been able to submit a case at Marriott which eventually resolved the issue would he agree to check further. He then saw the previous cases and submitted one for this occurrence. Two weeks later I'm still waiting for the points to post.
I wish Marriott would do a better job of clueing their call centre reps in about what is going on. A fix to the problem of points from their branded Amex failing to post would be even better.
I wish Marriott would do a better job of clueing their call centre reps in about what is going on. A fix to the problem of points from their branded Amex failing to post would be even better.
Nov 27, 2019, 2:28 pm
#127
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Got my free night
My free night cert posted Nov 27!
Reset date is Sept 26.
Annual fee posted Oct 24.
Oddly enough (or maybe not), all 3 dates are identical to last year's.
Reset date is Sept 26.
Annual fee posted Oct 24.
Oddly enough (or maybe not), all 3 dates are identical to last year's.
Dec 4, 2019, 7:53 am
#128
Join Date: Jan 2015
Posts: 21
Have both the Canadian Personal and Business Bonvoy Amex and both converted from SPG Amex.
For my personal, annual fee posted Apr 24 and free night posted Jun 13.
For my business, annual fee posted Aug 24 and have yet to receive the free night cert yet.. I also did not get one last year since I missed the cut-off date for when the free night cert begins..
Tried calling Amex last week as it was past the 12 week mark and they said an investigation needs to be opened with Marriott as they dont see the Certs on their system...
A bit frustrating...
For my personal, annual fee posted Apr 24 and free night posted Jun 13.
For my business, annual fee posted Aug 24 and have yet to receive the free night cert yet.. I also did not get one last year since I missed the cut-off date for when the free night cert begins..
Tried calling Amex last week as it was past the 12 week mark and they said an investigation needs to be opened with Marriott as they dont see the Certs on their system...
A bit frustrating...
Dec 4, 2019, 2:43 pm
#129
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
My points have historically posted within a few days. When my November poits were not present after 10 days I emailed [email protected] and they were [osted within 24 hours. I have found that particular email to be really efficient at resolving any issues I have had with the Bonvoy program.
Dec 7, 2019, 3:01 pm
#130
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
My points have historically posted within a few days. When my November poits were not present after 10 days I emailed [email protected] and they were [osted within 24 hours. I have found that particular email to be really efficient at resolving any issues I have had with the Bonvoy program.
Will try this email if I have a delay again.
Dec 23, 2019, 4:27 pm
#131
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
My November points from Amex Marriott card just posted on Dec. 23. My December points are missing...
anyone else jn in the same boat? Is it Marriott issue (ie got points from Amex but delay in transferring to individual account) or Amex (ie delay in posting points)?
anyone else jn in the same boat? Is it Marriott issue (ie got points from Amex but delay in transferring to individual account) or Amex (ie delay in posting points)?
Dec 24, 2019, 2:55 am
#132
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,405
My November points from Amex Marriott card just posted on Dec. 23. My December points are missing...
anyone else jn in the same boat? Is it Marriott issue (ie got points from Amex but delay in transferring to individual account) or Amex (ie delay in posting points)?
anyone else jn in the same boat? Is it Marriott issue (ie got points from Amex but delay in transferring to individual account) or Amex (ie delay in posting points)?
FWIW my October points posted Nov15, my November points posted Dec15, right om schedule.
Mar 4, 2020, 6:05 pm
#133
Join Date: Apr 2001
Location: Ontario
Posts: 321
Can anyone help with a frustrating Bonvoy Amex transfer ?issue
My Bonvoy Amex monthly spend point transfers usually get done around the 14th of each month. They are generally automatic and show up in my Bonvoy account within a day or two. On Feb 14th Amex transferred my points for the month. I noticed because the point amount was larger than usual given that I used my Amex to pay for our Aruba timeshare maintenance fees, which equated to over 19,000 points.These points never made it to my account. I have gone back and forth between Bonvoy and Amex Bonvoy with each side passing the buck to the point where last week I got both Amex and Bonvoy on the phone together and Bonvoy was presented with a transfer record locator from Amex. I have been subsequently told to check back in 5 business days twice which I've done to no avail, and now we're back to where we started with both sides passing the buck yet again. Does anyone have ideas as to how to rectify ? Given the non unique nature of the tranfer it should be done by now, and all Im hearing is "we dont know what the problemm is)
Mar 4, 2020, 6:27 pm
#134
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
My Bonvoy Amex monthly spend point transfers usually get done around the 14th of each month. They are generally automatic and show up in my Bonvoy account within a day or two. On Feb 14th Amex transferred my points for the month. I noticed because the point amount was larger than usual given that I used my Amex to pay for our Aruba timeshare maintenance fees, which equated to over 19,000 points.These points never made it to my account. I have gone back and forth between Bonvoy and Amex Bonvoy with each side passing the buck to the point where last week I got both Amex and Bonvoy on the phone together and Bonvoy was presented with a transfer record locator from Amex. I have been subsequently told to check back in 5 business days twice which I've done to no avail, and now we're back to where we started with both sides passing the buck yet again. Does anyone have ideas as to how to rectify ? Given the non unique nature of the tranfer it should be done by now, and all Im hearing is "we dont know what the problemm is)
We would like to help look into the AMEX bonus points if you could provide your Marriott Bonvoy account number to us via private mail here or by email below.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Mar 4, 2020, 6:48 pm
#135
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
My Bonvoy Amex monthly spend point transfers usually get done around the 14th of each month. They are generally automatic and show up in my Bonvoy account within a day or two. On Feb 14th Amex transferred my points for the month. I noticed because the point amount was larger than usual given that I used my Amex to pay for our Aruba timeshare maintenance fees, which equated to over 19,000 points.These points never made it to my account. I have gone back and forth between Bonvoy and Amex Bonvoy with each side passing the buck to the point where last week I got both Amex and Bonvoy on the phone together and Bonvoy was presented with a transfer record locator from Amex. I have been subsequently told to check back in 5 business days twice which I've done to no avail, and now we're back to where we started with both sides passing the buck yet again. Does anyone have ideas as to how to rectify ? Given the non unique nature of the tranfer it should be done by now, and all Im hearing is "we dont know what the problemm is)