Al Maha claims they're overbooked and want to cancel my reservation
Mar 30, 2019, 8:17 pm
#151
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refundable reservation is guaranteed and the hotel can charge the card filed for no-show or cancellation fee.
point advance is different. Marriott can cancel the reservation as it never booked if there is not enough points. Can Marriott cancel a refundable reservation like this?
What’s the penalty for not having enough points but blocked a room anyway? What’s the compensation for hotels to cater for such reservations?
HUH? I've never done a points advance reservation but AFAIK they're confirmed at booking and could be subject to the same (perhaps draconian) policies regarding the account holder being charged rack rate to the credit card guaranteeing the reservation if it's not cancelled by the deadline.
Mar 30, 2019, 8:21 pm
#152
Join Date: Sep 2018
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HUH? I've never done a points advance reservation but AFAIK they're confirmed at booking and could be subject to the same (perhaps draconian) policies regarding the account holder being charged rack rate to the credit card guaranteeing the reservation if it's not cancelled by the deadline.
It’s okay for city hotels. For property such as this, huge loss of revenue.
Mar 30, 2019, 8:27 pm
#153
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Then what would happen at a property like StR Aspen with a 90 day cancel requirement, at least in high season? Would the reservation be automatically cancelled if there are insufficient points 90 days before arrival? Otherwise, it seems like a way to get a more generous cancellation period, which mostly benefits people without many points in their accounts, so on average not the most frequent Bonvoy guests or those paying for more expensive properties (or those buying lots of expensive room service etc. on site).
Mar 30, 2019, 8:33 pm
#154
Join Date: Sep 2018
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Then what would happen at a property like StR Aspen with a 90 day cancel requirement, at least in high season? Would the reservation be automatically cancelled if there are insufficient points 90 days before arrival? Otherwise, it seems like a way to get a more generous cancellation period, which mostly benefits people without many points in their accounts, so on average not the most frequent Bonvoy guests or those paying for more expensive properties (or those buying lots of expensive room service etc. on site).
I don’t know about StR Aspen. I did not book point advance there. Maybe Marriott will deduct the point before cancellation period.
Members are abusing point advance system by booking weeks and weeks reservations, only intend to confirm one of them when they finalise their travel plan.
How could property such as this manage revenue?
Mar 30, 2019, 10:22 pm
#155
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Al Maha Leaving Marriott?
I was just reading this other thread ( Walked from Hotel mid-stay ) where a poster was walked during the middle of a points stay due to the hotel no longer being a part of Marriott mid stay.
Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
Mar 30, 2019, 11:16 pm
#157
Join Date: Sep 2018
Programs: Alaska
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I was just reading this other thread ( Walked from Hotel mid-stay ) where a poster was walked during the middle of a points stay due to the hotel no longer being a part of Marriott mid stay.
Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
Mar 31, 2019, 12:05 am
#158
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Actually the PA booking if not paid with points between 7 to 14 days before arrival, depends on what the language said on most properties, the reservation is NOT canceled by Marriott, but changed to a Revenue booking. Then it is UP TO YOU the customer to cancel the booking before the deadline of free cancellation.
At least that is how things have been done in the past. No idea how it is been done now after merger.
Now Al Maha has a one month cancellation policy, I dont see where says what you claim, nor the usual language about the deadline to fund it with points before the reservation would turn into Cash booking.
Last edited by Happy; Mar 31, 2019 at 12:12 am
Mar 31, 2019, 12:10 am
#159
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Mar 31, 2019, 12:46 am
#160
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Your above statement simply is not correct.
Actually the PA booking if not paid with points between 7 to 14 days before arrival, depends on what the language said on most properties, the reservation is NOT canceled by Marriott, but changed to a Revenue booking. Then it is UP TO YOU the customer to cancel the booking before the deadline of free cancellation.
At least that is how things have been done in the past. No idea how it is been done now after merger.
Now Al Maha has a one month cancellation policy, I dont see where says what you claim, nor the usual language about the deadline to fund it with points before the reservation would turn into Cash booking.
Actually the PA booking if not paid with points between 7 to 14 days before arrival, depends on what the language said on most properties, the reservation is NOT canceled by Marriott, but changed to a Revenue booking. Then it is UP TO YOU the customer to cancel the booking before the deadline of free cancellation.
At least that is how things have been done in the past. No idea how it is been done now after merger.
Now Al Maha has a one month cancellation policy, I dont see where says what you claim, nor the usual language about the deadline to fund it with points before the reservation would turn into Cash booking.
3.6.a. If a purchase of Points is not an option, or if a Member does not have sufficient Points to pay for an Award Redemption with Points fourteen (14) days or less from Member’s arrival date, Member will forfeit the Award Redemption part of the reservation. The Award Redemption may be canceled by the Loyalty Program or the Participating Property and the reservation will be converted to a cash reservation at the best available rate.
3.6(a). If a purchase of Points is not an option, or if a Member does not have sufficient Points to pay for an Award Redemption with Points fourteen (14) days or less from Member’s arrival date, Member will forfeit any Award Redemption. The Award Redemption may be canceled by the Loyalty Program or the Participating Property without prior notice. The Member must re-book the reservation at the best available rate for which the Member qualifies.
Last edited by freed0m; Mar 31, 2019 at 1:09 am
Mar 31, 2019, 12:49 am
#161
Join Date: Sep 2018
Programs: Alaska
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if I recall correctly, one night OP paid with points is not one of the negotiating reservation. The email talks about those affected reservations are not paid up yet.
if none of your point reservations is affected, it indirectly disapproves quite some speculations about the property.
Last edited by freed0m; Mar 31, 2019 at 1:15 am
Mar 31, 2019, 5:55 am
#162
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It's March. The stay is at the end of December. There is plenty of time between now and then for other people to cancel. I have no doubt this property can fill its rooms for December in June, August or November if there were additional openings or cancellations.
The fact remains that this hotel has played games with the loyalty program in the past. As such, it shouldn't be given any slack or benefit the doubt in this instance.
Mar 31, 2019, 5:58 am
#163
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The property also mentions that the number of points required for an award-redemption has gone up. That's very relevant when you take everything and add it up and also factor in the hotel's prior bad acts. The property is playing games and doesn't want to honor this particular reservation.
Mar 31, 2019, 6:25 pm
#164
Join Date: Sep 2018
Programs: Alaska
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We don't know that at all.
The property also mentions that the number of points required for an award-redemption has gone up. That's very relevant when you take everything and add it up and also factor in the hotel's prior bad acts. The property is playing games and doesn't want to honor this particular reservation.
The property also mentions that the number of points required for an award-redemption has gone up. That's very relevant when you take everything and add it up and also factor in the hotel's prior bad acts. The property is playing games and doesn't want to honor this particular reservation.
The problem is OP has no intention to confirm all its reservations. OP uses point advance to book all possible date around NYE, only confirms one(?) and intend to cancel one(?) after finalising plan.
Mar 31, 2019, 6:29 pm
#165
Join Date: Sep 2018
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We aren't talking about a stay for tomorrow or next week.
It's March. The stay is at the end of December. There is plenty of time between now and then for other people to cancel. I have no doubt this property can fill its rooms for December in June, August or November if there were additional openings or cancellations.
The fact remains that this hotel has played games with the loyalty program in the past. As such, it shouldn't be given any slack or benefit the doubt in this instance.
It's March. The stay is at the end of December. There is plenty of time between now and then for other people to cancel. I have no doubt this property can fill its rooms for December in June, August or November if there were additional openings or cancellations.
The fact remains that this hotel has played games with the loyalty program in the past. As such, it shouldn't be given any slack or benefit the doubt in this instance.
OP is not alone with this. Tell me as a property manager how you intend to manage revenue?
Marriott creates a mess and now members are going to lose more aspirational properties.