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Al Maha claims they're overbooked and want to cancel my reservation

Al Maha claims they're overbooked and want to cancel my reservation

Old Mar 30, 19, 9:17 pm
  #151  
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Originally Posted by freed0m View Post


refundable reservation is guaranteed and the hotel can charge the card filed for no-show or cancellation fee.

point advance is different. Marriott can cancel the reservation as it never booked if there is not enough points. Can Marriott cancel a refundable reservation like this?

Whatís the penalty for not having enough points but blocked a room anyway? Whatís the compensation for hotels to cater for such reservations?
HUH? I've never done a points advance reservation but AFAIK they're confirmed at booking and could be subject to the same (perhaps draconian) policies regarding the account holder being charged rack rate to the credit card guaranteeing the reservation if it's not cancelled by the deadline.
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Old Mar 30, 19, 9:21 pm
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Originally Posted by MSPeconomist View Post
HUH? I've never done a points advance reservation but AFAIK they're confirmed at booking and could be subject to the same (perhaps draconian) policies regarding the account holder being charged rack rate to the credit card guaranteeing the reservation if it's not cancelled by the deadline.
Thatís not true. Marriott will only try to deduct the points days before stay. If there isnít enough points, reservation is cancelled without penalty.

Itís okay for city hotels. For property such as this, huge loss of revenue.

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Old Mar 30, 19, 9:27 pm
  #153  
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Originally Posted by freed0m View Post


That’s not true. Marriott will only try to deduct the points days before stay. If there isn’t enough points, reservation is cancelled without penalty.

It’s okay for city hotels. For property such as this, huge loss of revenue.


Then what would happen at a property like StR Aspen with a 90 day cancel requirement, at least in high season? Would the reservation be automatically cancelled if there are insufficient points 90 days before arrival? Otherwise, it seems like a way to get a more generous cancellation period, which mostly benefits people without many points in their accounts, so on average not the most frequent Bonvoy guests or those paying for more expensive properties (or those buying lots of expensive room service etc. on site).
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Old Mar 30, 19, 9:33 pm
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Originally Posted by MSPeconomist View Post
Then what would happen at a property like StR Aspen with a 90 day cancel requirement, at least in high season? Would the reservation be automatically cancelled if there are insufficient points 90 days before arrival? Otherwise, it seems like a way to get a more generous cancellation period, which mostly benefits people without many points in their accounts, so on average not the most frequent Bonvoy guests or those paying for more expensive properties (or those buying lots of expensive room service etc. on site).

I donít know about StR Aspen. I did not book point advance there. Maybe Marriott will deduct the point before cancellation period.

Members are abusing point advance system by booking weeks and weeks reservations, only intend to confirm one of them when they finalise their travel plan.


How could property such as this manage revenue?
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Old Mar 30, 19, 11:22 pm
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Al Maha Leaving Marriott?

I was just reading this other thread ( Walked from Hotel mid-stay ) where a poster was walked during the middle of a points stay due to the hotel no longer being a part of Marriott mid stay.

Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
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Old Mar 30, 19, 11:23 pm
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Old Mar 31, 19, 12:16 am
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Originally Posted by daniellam View Post
I was just reading this other thread ( Walked from Hotel mid-stay ) where a poster was walked during the middle of a points stay due to the hotel no longer being a part of Marriott mid stay.

Could this whole fiasco at the Al Maha be a sign that they are planning to leave Marriott by the end of the year, thus not taking any points bookings and trying to cancel existing ones?
The property only asks about those point advance reservations, not those confirmed already with points.
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Old Mar 31, 19, 1:05 am
  #158  
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Originally Posted by freed0m View Post


That’s not true. Marriott will only try to deduct the points days before stay. If there isn’t enough points, reservation is cancelled without penalty.

It’s okay for city hotels. For property such as this, huge loss of revenue.

Your above statement simply is not correct.

Actually the PA booking if not paid with points between 7 to 14 days before arrival, depends on what the language said on most properties, the reservation is NOT canceled by Marriott, but changed to a Revenue booking. Then it is UP TO YOU the customer to cancel the booking before the deadline of free cancellation.

At least that is how things have been done in the past. No idea how it is been done now after merger.

Now Al Maha has a one month cancellation policy, I dont see where says what you claim, nor the usual language about the deadline to fund it with points before the reservation would turn into Cash booking.
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Last edited by Happy; Mar 31, 19 at 1:12 am
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Old Mar 31, 19, 1:10 am
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Originally Posted by freed0m View Post

The property only asks about those point advance reservations, not those confirmed already with points.
It has not asked me who also holds 3 1 nights PA in Dec, though at the beginning instead of at the end of Dec.

None of your assumption is true.
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Old Mar 31, 19, 1:46 am
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Originally Posted by Happy View Post
Your above statement simply is not correct.

Actually the PA booking if not paid with points between 7 to 14 days before arrival, depends on what the language said on most properties, the reservation is NOT canceled by Marriott, but changed to a Revenue booking. Then it is UP TO YOU the customer to cancel the booking before the deadline of free cancellation.

At least that is how things have been done in the past. No idea how it is been done now after merger.

Now Al Maha has a one month cancellation policy, I dont see where says what you claim, nor the usual language about the deadline to fund it with points before the reservation would turn into Cash booking.
i remembered it differently. It seems that the T&Cs have changed regarding point advance. The last sentence is different.

3.6.a. If a purchase of Points is not an option, or if a Member does not have sufficient Points to pay for an Award Redemption with Points fourteen (14) days or less from Memberís arrival date, Member will forfeit the Award Redemption part of the reservation. The Award Redemption may be canceled by the Loyalty Program or the Participating Property and the reservation will be converted to a cash reservation at the best available rate.
I did find an older version around merger.

3.6(a). If a purchase of Points is not an option, or if a Member does not have sufficient Points to pay for an Award Redemption with Points fourteen (14) days or less from Memberís arrival date, Member will forfeit any Award Redemption. The Award Redemption may be canceled by the Loyalty Program or the Participating Property without prior notice. The Member must re-book the reservation at the best available rate for which the Member qualifies.
i need check my point advance reservations and see what language they use. I did not remember about converting to BAR. My PA reservation is not in this property.

Last edited by freed0m; Mar 31, 19 at 2:09 am
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Old Mar 31, 19, 1:49 am
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Originally Posted by Happy View Post
It has not asked me who also holds 3 1 nights PA in Dec, though at the beginning instead of at the end of Dec.

None of your assumption is true.
i am talking about OPís cases and I did not say that it is about all point advance reservations.


if I recall correctly, one night OP paid with points is not one of the negotiating reservation. The email talks about those affected reservations are not paid up yet.

if none of your point reservations is affected, it indirectly disapproves quite some speculations about the property.

Last edited by freed0m; Mar 31, 19 at 2:15 am
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Old Mar 31, 19, 6:55 am
  #162  
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Originally Posted by freed0m View Post


That’s not true. Marriott will only try to deduct the points days before stay. If there isn’t enough points, reservation is cancelled without penalty.

It’s okay for city hotels. For property such as this, huge loss of revenue.



We aren't talking about a stay for tomorrow or next week.

It's March. The stay is at the end of December. There is plenty of time between now and then for other people to cancel. I have no doubt this property can fill its rooms for December in June, August or November if there were additional openings or cancellations.

The fact remains that this hotel has played games with the loyalty program in the past. As such, it shouldn't be given any slack or benefit the doubt in this instance.
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Old Mar 31, 19, 6:58 am
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Originally Posted by freed0m View Post

The property only asks about those point advance reservations, not those confirmed already with points.
We don't know that at all.

The property also mentions that the number of points required for an award-redemption has gone up. That's very relevant when you take everything and add it up and also factor in the hotel's prior bad acts. The property is playing games and doesn't want to honor this particular reservation.
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Old Mar 31, 19, 7:25 pm
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Originally Posted by hockeyinsider View Post
We don't know that at all.

The property also mentions that the number of points required for an award-redemption has gone up. That's very relevant when you take everything and add it up and also factor in the hotel's prior bad acts. The property is playing games and doesn't want to honor this particular reservation.
most will not understand how point advance works after rate change. You gotta cut the hotel some slack about not knowing how many points to charge. Thatís Marriottís job, not the hotelís.

The problem is OP has no intention to confirm all its reservations. OP uses point advance to book all possible date around NYE, only confirms one(?) and intend to cancel one(?) after finalising plan.

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Old Mar 31, 19, 7:29 pm
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Originally Posted by hockeyinsider View Post
We aren't talking about a stay for tomorrow or next week.

It's March. The stay is at the end of December. There is plenty of time between now and then for other people to cancel. I have no doubt this property can fill its rooms for December in June, August or November if there were additional openings or cancellations.

The fact remains that this hotel has played games with the loyalty program in the past. As such, it shouldn't be given any slack or benefit the doubt in this instance.
Maybe you should OP when he/she will cancel his/her unwanted reservations. He/she booked multiple without intention to confirm all.

OP is not alone with this. Tell me as a property manager how you intend to manage revenue?

Marriott creates a mess and now members are going to lose more aspirational properties.
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