May 11, 2019, 9:00 am
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
Apr 13, 2019, 4:30 am
#721
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
I think you need to check in and stay past mid-night to get the stay credit. Even if you check in, you don't get stay credit if you check out before mid-night. That has been the accepted norm. You will still get points for the spend, show or no-show.
Apr 13, 2019, 8:19 am
#722
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
If you're a no show, you don't earn points.
Apr 13, 2019, 8:38 am
#723
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
JUST leave the property.
Many times, If I pass a houskeeper, I might say "Room ### checking out, thank you" or sometimes if passing back by the FD, I'll say similar.
I only stop at the FD if something is needed. That's it.
simple, just leave. You're then checked-out.
And I really do hope the StR burns to the ground. Figuratively.
Apr 13, 2019, 9:03 am
#724
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Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,417
Checking out in person can be the only reasonable way to get a bill for the stay, unless you consider it reasonable to call the hotel five times after you've left, call your Ambassador severeal times, try repeatedly on the Starriott website, etc.
Apr 13, 2019, 12:17 pm
#725
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
So if I used my Marriott credit card to reserve a room, no show, and the hotel put a charge to my Marriott credit card, I won't get the points? Both from the folio and the credit card spend?
I have no actual experience in no show. But if the hotel put through a charge, I would expect to earn points on that charge. No?
I have no actual experience in no show. But if the hotel put through a charge, I would expect to earn points on that charge. No?
Apr 13, 2019, 12:21 pm
#726
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
So if I used my Marriott credit card to reserve a room, no show, and the hotel put a charge to my Marriott credit card, I won't get the points? Both from the folio and the credit card spend?
I have no actual experience in no show. But if the hotel put through a charge, I would expect to earn points on that charge. No?
I have no actual experience in no show. But if the hotel put through a charge, I would expect to earn points on that charge. No?
Apr 13, 2019, 12:23 pm
#727
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,417
No points from the hotel, but you would get the usual points or miles if you charge it to a credit card that gives points for all purchases, such as AmEx MR points or DL miles. I don't know the specifics of rules for Marriott affiliated credit cards.
Apr 13, 2019, 2:43 pm
#728
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Join Date: Apr 2013
Location: PHX
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Apr 15, 2019, 5:57 am
#729
Join Date: Jan 2010
Posts: 698
The good things are they are looking into it and they admitted the confirmation email does not say anything about this potential charge.
The bad things are it has been weeks to get a no response response, they need an executive level to give a $1100 refund, and even now I have not received any part of their terms and conditions that defines a no show. That was specifically asked - where on your website or in your terms does it say showing up at 10AM after calling the hotel to say you would do this is no show. They have two real issues here - we were not a no show and no where does Marriott define a no show in their terms.
The bad things are it has been weeks to get a no response response, they need an executive level to give a $1100 refund, and even now I have not received any part of their terms and conditions that defines a no show. That was specifically asked - where on your website or in your terms does it say showing up at 10AM after calling the hotel to say you would do this is no show. They have two real issues here - we were not a no show and no where does Marriott define a no show in their terms.
can you imagine how many people have been assessed fees that hotels/marriott may not have been able to legally assess?
we could be talking about millions of dollars in play going back many years all because of a poorly defined contract
Last edited by mysterym; Apr 15, 2019 at 6:03 am
Apr 15, 2019, 7:58 am
#730
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Join Date: Apr 2013
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Without commenting on the remainder of your post, I believe this is a brand new practice which came with the merger, and is mostly being employed by SPG properties which seem to object to Marriott's award prices and reimbursement policies.
Apr 15, 2019, 8:02 am
#731
Join Date: Jan 2010
Posts: 698
even if its somewhat new, it sounds like its been going on for a year or two now? all i am saying is there is potential many more were impacted and money taken when perhaps it should not have been.
Apr 18, 2019, 2:12 pm
#732
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
I'm interested in an award stay at this hotel, or the Deer Valley St. Regis, but they both have these outrageous penalties. I'm looking at a $30,000 penalty if my outbound flight is cancelled for some reason and I can't get there in time to check-in for the first night. I don't have a high enough credit limit to support that. But if forced to repay the debt I would have to declare bankruptcy. I wonder if that would make headlines?
Apr 18, 2019, 2:28 pm
#733
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,417
I'm interested in an award stay at this hotel, or the Deer Valley St. Regis, but they both have these outrageous penalties. I'm looking at a $30,000 penalty if my outbound flight is cancelled for some reason and I can't get there in time to check-in for the first night. I don't have a high enough credit limit to support that. But if forced to repay the debt I would have to declare bankruptcy. I wonder if that would make headlines?
If the deposit can't be charged to your credit card or if the property tries to get a preauthorization before arrival and fails, they're likely to cancel your reservation.
Apr 18, 2019, 2:44 pm
#734
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
I agree. You paid for a room but didnt sleep in it intil the second night. I don't get the no show fee.
Apr 18, 2019, 3:08 pm
#735
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I'm interested in an award stay at this hotel, or the Deer Valley St. Regis, but they both have these outrageous penalties. I'm looking at a $30,000 penalty if my outbound flight is cancelled for some reason and I can't get there in time to check-in for the first night. I don't have a high enough credit limit to support that. But if forced to repay the debt I would have to declare bankruptcy. I wonder if that would make headlines?
Or, you could decide to avoid these properties for paid or award stays until they pull their policies in line with reality. There is a nice W-A in PC and I don't believe they have such penalties.