May 11, 2019, 9:00 am
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
Apr 10, 2019, 10:54 am
#661
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
I just came across a hotel loyalty program ranking on US News that put Marriott at #1... I guess they haven’t seen this thread, lol. (FWIW, 3 of the top 5 were budget brands - Wyndham, Choice, and Best Western, plus Hyatt.)
I’ll echo the sentiment that cash penalties for late cancellations of award bookings ruins the program for me, if that is the official policy now.
I’ll echo the sentiment that cash penalties for late cancellations of award bookings ruins the program for me, if that is the official policy now.
Apr 10, 2019, 11:26 am
#662
Join Date: Aug 2017
Location: Somewhere between AMS and ANR
Programs: Hilton Diamond, Marriott Platinum, Hyatt Globalist, United Platinum Premier, AF/KLM Platinum
Posts: 266
In 19th of Sept, out the 20th.
I used the AAA rate as an example.
So instead of just forfeiting the amount spend, they charge me twice as much for no apparent reason.
Apr 10, 2019, 11:29 am
#663
Join Date: Aug 2017
Location: Somewhere between AMS and ANR
Programs: Hilton Diamond, Marriott Platinum, Hyatt Globalist, United Platinum Premier, AF/KLM Platinum
Posts: 266
Forfeiting the money paid is already tough, but even daring to charge MORE than the agreed upon room rate is outright criminal.
Apr 10, 2019, 11:29 am
#664
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I would expect the hotel to use their regular public (sometimes called best available) rate for the penalty on an award booking, not any discounted rate such as AAA even if the person would be entitled to use it. Of course, the hotel might try to charge the rack rate in such cases, unfortunately. OTOH, if your reservation used a special rate, that rate is what would be charged.
Apr 10, 2019, 11:29 am
#665
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
This is so ridiculous. You should be charged what your outlay was, period. Whether it was cash or points. Why should they get MORE if you are not there than if you were there?
Apr 10, 2019, 11:57 am
#666
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
The AAA rate is indeed for reference. I only booked 1 night, not 2, but still they try to force the price for 2+ nights on me if I don't show up or cancel after the 17th. Not really convenient if my flight gets delayed, plans change due to a congress or show or client meetings taking longer than expected.
Forfeiting the money paid is already tough, but even daring to charge MORE than the agreed upon room rate is outright criminal.
Forfeiting the money paid is already tough, but even daring to charge MORE than the agreed upon room rate is outright criminal.
So I tried the same thing for the same property with booking one night in September 2019, It said that failure to cancel would result in a $1XX payment, just one night plus tax. I didn't charge for two nights.
Apr 10, 2019, 12:22 pm
#668
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
)
Apr 10, 2019, 2:21 pm
#669
Join Date: Aug 2017
Location: Somewhere between AMS and ANR
Programs: Hilton Diamond, Marriott Platinum, Hyatt Globalist, United Platinum Premier, AF/KLM Platinum
Posts: 266
Tried to make some screenshots just now, but it appears that the Marriott Lurkers have informed IT and they've fixed it. Price of no-show/cancellation is now 102.41$. Seems about right (although being taxed on a service not delivered still sounds odd to me).
Fun fact: I just tried 2, 3, 4 and 5 nights (all starting at the 19th of Sept) and the no-show/cancellation fee stays at 102.42$. Pretty strange.
Oh, bare in mind that these are ALL "flex/standard" rates (ie. Cancel for free max 2 days before arrival, otherwise pay). If you book a prepaid package, you'll be charged for the ENTIRE amount (4 nights would be 415.80$)
You're welcome Marriott. Send me a PM to help improve your IT
.
Apr 10, 2019, 2:51 pm
#671
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
You laugh but this is the moral/contractual equivalence here so why not? Sounds like a great new revenue stream if you ask some of the trolls on this thread...
