Marriott App Discussion Thread
Feb 4, 2019, 2:04 pm
#18
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,019
I am in NYC. I’m booking hotels for China and the app suggests Chinese restaurants nearby as local landmarks and the actual cities don’t even appear in the search results until you add “China” after Beijing and Shanghai. Searching for “Dublin” yields Dublin, PA as the top result with the city in Ireland appearing nowhere.
Feb 4, 2019, 11:15 pm
#19
Join Date: May 2008
Programs: Marriott Titanium, Hilton Diamond, Hyatt Globalist, AA Plat, UA Silver, Delta Silver
Posts: 453
Feb 14, 2019, 4:59 am
#22
Join Date: Jan 2011
Posts: 223
Bonvoy App
This weeks Monday 1 night stay has posted with points in Activity section but the dial-tracker nights listed remained the same though the points summary updated correctly.
Update: Fixed now.
Update: Fixed now.
Last edited by johnston21; Feb 14, 2019 at 2:58 pm
Feb 14, 2019, 2:25 pm
#23
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Bonvoy iPhone App errors
I keep getting a red bar along the top with the message "Request failed: bad request (400)". Everything else seems OK. It was an automatic upgrade from the previous MR App
Feb 14, 2019, 10:18 pm
#26
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,631
Personally, I fail to see the point of Marriott, er, Bonfire, having an app at all. What's wrong with a light-weight mobile-friendly web page?
I might possibly see for the mobile key thing, BUT I've never stayed at a hotel where it actually worked/was enabled. Just stayed at a 2-month old TPS (very impressed) with prox keys, but no mobile key available.
I might possibly see for the mobile key thing, BUT I've never stayed at a hotel where it actually worked/was enabled. Just stayed at a 2-month old TPS (very impressed) with prox keys, but no mobile key available.
Feb 24, 2019, 4:26 am
#27
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Titanium, IHG Diamond AMB
Posts: 1,756
I've got an issue and a question.
First, the app does not work on my MediaPad tablet - it shows the welcome screen and just does not go any further. It works fine on my Galaxy A5 phone though
The question is: how can you use the app to book the rates that show under the "Deals & Packages" tab on the website?
First, the app does not work on my MediaPad tablet - it shows the welcome screen and just does not go any further. It works fine on my Galaxy A5 phone though
The question is: how can you use the app to book the rates that show under the "Deals & Packages" tab on the website?
Mar 4, 2019, 6:21 pm
#28
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Reservation Cancellation on Mobile App not Emailed
I have made a couple points advance reservations on my mobile application and have since cancelled them both on mobile app. However I have not received any cancellation emails.
I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app.
Should I be concerned?
thanks in advance!
I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app.
Should I be concerned?
thanks in advance!
Mar 4, 2019, 9:32 pm
#29
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,106
I have made a couple points advance reservations on my mobile application and have since cancelled them both on mobile app. However I have not received any cancellation emails.
I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app.
Should I be concerned?
thanks in advance!
I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app.
Should I be concerned?
thanks in advance!
reservation confirmation number
cell phone model
APP version
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Mar 4, 2019, 10:16 pm
#30
Join Date: Jul 2005
Location: Los Angeles, CA
Programs: AA Gold, DL Silver, Starwood Gold, Marriott Silver, HH Gold, Hyatt Platinum
Posts: 135
Another bug in the system
i have a similar situation-I cancelled 2 reservations last week, one using points and the other using my AMEX free night certificate. I received an email confirm for the points cancellation and a return of my points but no email nor my certificate back for the other reservation. I can see both cancellations in my account but I am still missing my free night certificate and now with the category changes on the 5th, Ill be screwed out of making my reservation at my preferred hotel. Called customer service last week but they still havent been much help. Anyone else encountered the same issue or has Marriott stolen my certificate??