Marriott App Discussion Thread
Sep 30, 19, 4:09 am
#92
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,670
Does that "Request upgrade please" option make any difference with hotels upgrade?
And also I can see this on apps booking but somehow cant see them in web booking.
Sep 30, 19, 10:26 am
#93
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Sep 30, 19, 12:16 pm
#94
Join Date: Feb 2019
Posts: 3,053
Where are you seeing this screen? I can get something similar in My account -> Settings (gear icon) -> Manage profile -> Room preferences but it's not exactly the same.
Sep 30, 19, 3:21 pm
#95
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,670
IOS Marriott Bonvoy apps on your booking confirmation page.
Not from member preferences.
No idea if Android version have this as well
I cant find this option if I made the reservation through the website
Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.
Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one!
Not from member preferences.
No idea if Android version have this as well
I cant find this option if I made the reservation through the website
Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.
Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one!
Sep 30, 19, 7:09 pm
#96
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia, Hyatt Glob
Posts: 15,282
IOS Marriott Bonvoy apps on your booking confirmation page.
Not from member preferences.
No idea if Android version have this as well
I cant find this option if I made the reservation through the website
Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.
Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one!
Not from member preferences.
No idea if Android version have this as well
I cant find this option if I made the reservation through the website
Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.
Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one!
Dec 23, 19, 11:10 am
#98
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
iOS/iPadOS apps now allow searching multiple rates at once
The latest revisions to the Apple Marriott apps allow you to search multiple rates at once. It's getting closer to the old spg.com functionality and will save me a lot of time.
Hoping they will roll out this feature to web interface soon.
Hoping they will roll out this feature to web interface soon.
Dec 26, 19, 1:24 am
#99
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Plat, Hyatt Glob, invol FT beta tester
Posts: 18,325
+1
Dec 26, 19, 11:49 am
#100
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,918
Android app (Pixel 3XL) not showing Certificates below Suite Night Awards.
iphone app no problem.
I noticed this back in March, called and was told they are working on it. Called today clueless lady said they are still working on it though she's not sure what they are working on.
Anyone else not seeing the Certificates in an Android app?
iphone app no problem.
I noticed this back in March, called and was told they are working on it. Called today clueless lady said they are still working on it though she's not sure what they are working on.
Anyone else not seeing the Certificates in an Android app?
Dec 27, 19, 11:45 am
#102
Join Date: Mar 2014
Location: PA
Programs: AA-EXP, Marriott(T)
Posts: 207
Marriott Bonvoy App Experiences
Besides the occasional shutdown, any interesting or odd experiences with the app?
Here are a couple of mine:
1: I've received late messages about upgrades. One message came 6 hours after check-in, about 8:30pm (You've been upgraded! Check the front desk. It was just a note about the fact that i received a "preferred room on a higher floor" but was not a new upgrade" At another stay I received the same in-app upgrade notice on the second day of a stay (different property).
2: The chat feature has been helpful with getting specific rooms the day in advance of arrival. Chat opens up with OLCI.
3: It depends on the property, some app requests are processed quickly, others take a day or so to respond.
Here are a couple of mine:
1: I've received late messages about upgrades. One message came 6 hours after check-in, about 8:30pm (You've been upgraded! Check the front desk. It was just a note about the fact that i received a "preferred room on a higher floor" but was not a new upgrade" At another stay I received the same in-app upgrade notice on the second day of a stay (different property).
2: The chat feature has been helpful with getting specific rooms the day in advance of arrival. Chat opens up with OLCI.
3: It depends on the property, some app requests are processed quickly, others take a day or so to respond.
Dec 28, 19, 8:42 am
#103
Join Date: Sep 2014
Posts: 332
Has anyone experienced (phantom) changes in the number of guests in bookings on the Bonvoy app? I am currently staying at the Marriott Taipei and noticed in the app my booking now lists 3 guests even though I definitely booked for two and presented as two guests at check in and the fee estimate includes an NT$1,600 additional person fee for this mysterious third guest.
I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a system error in the app:
I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a system error in the app:
Dec 28, 19, 4:51 pm
#104
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia, Hyatt Glob
Posts: 15,282
Has anyone experienced (phantom) changes in the number of guests in bookings on the Bonvoy app? I am currently staying at the Marriott Taipei and noticed in the app my booking now lists 3 guests even though I definitely booked for two and presented as two guests at check in and the fee estimate includes an NT$1,600 additional person fee for this mysterious third guest.
I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a system error in the app:
I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a system error in the app:
Jan 24, 20, 5:31 pm
#105
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 540
Does anyone seem to have an issue with upcoming reservations showing in the app (iPhone)?
rather annoyingly doesnt show the mobile checkin pop up either.
Ive tried logging out and back in and even deleting the app, restarting phone and redownloading so dont think the issue is my side (unless you have more ideas)
rather annoyingly doesnt show the mobile checkin pop up either.
Ive tried logging out and back in and even deleting the app, restarting phone and redownloading so dont think the issue is my side (unless you have more ideas)
