Dec 29, 2018, 7:57 pm
Last edit by: applesauce
Updating for post-covid
STATE, City
STATE, City
Hotel name; Operator: Dates
Details (offered, asked, invoked?)
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
The Burgess, Tribute Portfolio; ; 07/23
No lounge. No breakfast. Claims exempt as a "boutique" hotel. Did not invoke.
TX, San Antonio
St Anthony Hotel; Operated by BC Lynd (?); 11/22
$15pp but does not include tax or tip. Only found out at checkout.
Mexico
Full Service Properties that Don't Comply with the Breakfast Benefit
Dec 29, 2018, 2:19 pm
#16
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Would like clarification on how properties handle breakfast when they straddle full service versus resort status. Marriott Marquis San Diego charges a destination fee, has a lounge closed on weekends, but then wants to deny resort breakfast option and offer only the non-resort alternative of 1000 points for the lounge being closed.
Dec 29, 2018, 2:39 pm
#17
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Properties are either classified as a resort or are not; seems like the latter for that property, thus one gets hosed. Destination fees are irrelevant WRT resort-classification status.
Dec 29, 2018, 2:51 pm
#18
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
This is not property-specific, but Delta hotels have a specific exemption in the T&C that allows them to have a "pantry" in lieu of a lounge. More specifically, I recently stayed at the Delta Orlando Lake Buena Vista and made use of the pantry. It is nice in terms of unlimited take-away Pepsi if you're into that sort of thing, but it was basically a failure as far as breakfast was concerned. The only options were self-serve toast with jam/peanut butter, or cereal, and other dry snacks day round like trail mix, candies, etc. Profoundly unhealthy. I did take a couple apples and some small yogurt cups a few times.
I rarely stay at such properties but I thought it was worth noting because Marriott places Delta alongside other FS brands for most benefits but has this specific "Approved Alternative" for them and I personally don't find it to be acceptable.
I rarely stay at such properties but I thought it was worth noting because Marriott places Delta alongside other FS brands for most benefits but has this specific "Approved Alternative" for them and I personally don't find it to be acceptable.
Dec 29, 2018, 2:52 pm
#19
Original Poster
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Would like clarification on how properties handle breakfast when they straddle full service versus resort status. Marriott Marquis San Diego charges a destination fee, has a lounge closed on weekends, but then wants to deny resort breakfast option and offer only the non-resort alternative of 1000 points for the lounge being closed.
I've stayed at the Historic Davenport. A resort fee in Spokane is pretty stupid but they did let me order anything off the menu.
as for the spirit, I think it's clear that Marriott intended that breakfast benefit at least be equivalent to what would be available in a concierge lounge in a Marriott. So ...it should at least include fruit, yogurt, coffee, egg, meat or equivalent. I would consider a real continental breakfast with breads, meat, and cheese to be equivalent.
I don't think anyone thinks coffee and a muffin, or a 10 coupon that is insufficient to cover anything more than than a coffee to comply with the spirit of the benefit.
and this is a name and shame thread for properties who don't comply
Dec 29, 2018, 2:54 pm
#20
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Prince de Galles, Luxury Collection in Paris, Scrub Island Resort, Spa & Marina, Autograph Collection in the British Virgin Islands, Casa Monica Resort & Spa, Autograph Collection in St. Augustine, Florida, and The Laylow, Autograph Collection in Honolulu are all noncompliant.
Maybe there should be a wiki at the top with properties listed by name and destination, similar to the executive lounge thread.
Maybe there should be a wiki at the top with properties listed by name and destination, similar to the executive lounge thread.
Dec 29, 2018, 3:05 pm
#21
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Join Date: Apr 2008
Location: LGA/JFK/EWR
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I don't consider the PdG to be in non-compliance...the menu clearly lists the 38 EUR option as the continental one IIRC (might be a pic of it in the property thread). I remember it being of very high quality and sufficient for a meal, even if there wasn't an egg or meat component.
Save this thread for the "coffee and a muffin" properties.
Save this thread for the "coffee and a muffin" properties.
Dec 29, 2018, 3:08 pm
#22
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I don't consider the PdG to be in non-compliance...the menu clearly lists the 38 EUR option as the continental one IIRC (might be a pic of it in the property thread). I remember it being of very high quality and sufficient for a meal, even if there wasn't an egg or meat component.
Save this thread for the "coffee and a muffin" properties.
Save this thread for the "coffee and a muffin" properties.
Two comped 38 Euro breakfasts per day isn't bad as an elite benefit, plus they're served nicely in elegant surroundings.
Some people just need to learn to avoid inspecting the lips and teeth of gift horses we love.
Some people just need to learn to avoid inspecting the lips and teeth of gift horses we love.
Dec 29, 2018, 3:22 pm
#23
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
4.3.c point iv.
and then in the lounge access table
So unfortunately the "Approved Alternative" which I feel is woefully inadequate is deemed sufficient to not have to offer breakfast in the restaurant.
Unless you have to maintain a low carbohydrate diet in which case you get no option. There are legitimate reasons to consider a continental breakfast inadequate.
At Delta Hotels properties without a Signature Club Lounge, as the approved alternative the Member will receive access to the Elite Pantry.
United States and Canada: If Lounge is closed or property does not have a Lounge or approved alternative, property to offer daily breakfast in restaurant for Member +1 or Member can choose 750 Points per day
Europe: Properties without a Lounge or approved alternative offer daily breakfast in restaurant for Member +1 or Member can choose 750 Points per day
Europe: Properties without a Lounge or approved alternative offer daily breakfast in restaurant for Member +1 or Member can choose 750 Points per day
I don't consider the PdG to be in non-compliance...the menu clearly lists the 38 EUR option as the continental one IIRC (might be a pic of it in the property thread). I remember it being of very high quality and sufficient for a meal, even if there wasn't an egg or meat component.
Save this thread for the "coffee and a muffin" properties.
Save this thread for the "coffee and a muffin" properties.
Dec 29, 2018, 4:13 pm
#24
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I don't consider the PdG to be in non-compliance...the menu clearly lists the 38 EUR option as the continental one IIRC (might be a pic of it in the property thread). I remember it being of very high quality and sufficient for a meal, even if there wasn't an egg or meat component.
Save this thread for the "coffee and a muffin" properties.
Save this thread for the "coffee and a muffin" properties.
I think there should be a wiki at the top of this thread with a central listing.
Dec 29, 2018, 4:17 pm
#25
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Dec 29, 2018, 5:30 pm
#26
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Location: Minneapolis: DL DM charter 2.3MM
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This thread is never going to be a success if everyone bickers over definitions. For purposes of this thread, we should agree to list a property and then what they provide; in the case of the Prince de Galles, Luxury Collection, a cold buffet that was less extensive than the executive lounge breakfast at the J.W. Marriott in Singapore.
I think there should be a wiki at the top of this thread with a central listing.
I think there should be a wiki at the top of this thread with a central listing.
If this is the standard, a lot of USA properties will fail.
Dec 29, 2018, 6:26 pm
#27
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Prior to August 18, 2018, Autograph Collection had the same lounge or lounge-alternative breakfast benefit in the Terms & Conditions as Marriott, Renaissance, JW Marriott, and Delta Hotels. That meant that breakfast was provided for 50-night Elite members at HOTELS. But RESORTS were excluded. And that's still the case today. There's still no lounge / lounge alternative benefit at RESORTS of these five brands.
What changed for Autograph Collection on August 18, 2018 -- and for the other four Marriott brands listed above -- is that 50-night Elite members could choose daily breakfast in the restaurant for member + 1 as a Welcome Gift option at RESORTS. This follows the SPG model.
A few Autograph Collection properties (Atlantis and Cosmopolitan) are officially excluded from the new benefit in the Terms & Conditions.
Unless specifically excluded, all Marriott, Renaissance, JW Marriott, Autograph Collection, and Delta RESORTS should now offer daily breakfast in the restaurant for member + 1 as a Welcome Gift option to 50-night members (Platinum Elite and higher).
The daily $10 F&B credit for member + 1 applies to Courtyard, MOXY, and AC Hotels -- but not to Autograph Collection or any other full-service brand, whether a HOTEL or a RESORT. The benefit at most full-service properties is supposed to be better.
A number of the offending Autograph Collection properties belong to the Kessler Collection. At this point, I'm inclined to avoid the Kessler Collection entirely.
But I won't avoid the many Autograph Collection properties (and other Marriott legacy full-service properties) that treat Platinum Elite guests properly.
Last edited by Horace; Dec 29, 2018 at 6:33 pm
Dec 29, 2018, 7:23 pm
#30
Original Poster
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
But perhaps might be expected for a company that promotes brands that are largely operated by franchisees.
Not really. There seems to be a debate about PDG. I haven't stayed there and don't have a dog in the fight. Lets just keep it factual so people can assess on their own.
As to the others, it seems pretty obvious that they don't comply with the spirit of the benefit. Lets keep discussions about AC, CY, and hotels with written exemptions out of this.
But ... for the full service properties that aren't complying, lets identify them and report factually.
I haven't started a wiki before on here but might try when i have some time.
Not really. There seems to be a debate about PDG. I haven't stayed there and don't have a dog in the fight. Lets just keep it factual so people can assess on their own.
As to the others, it seems pretty obvious that they don't comply with the spirit of the benefit. Lets keep discussions about AC, CY, and hotels with written exemptions out of this.
But ... for the full service properties that aren't complying, lets identify them and report factually.
I haven't started a wiki before on here but might try when i have some time.