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Full Service Properties that Don't Comply with the Breakfast Benefit

Full Service Properties that Don't Comply with the Breakfast Benefit

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Old Oct 5, 19, 2:16 am   -   Wikipost
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United States

JW Marriott Santa Monica Le Merigot
Santa Monica, California
Operated by Columbia Sussex
No lounge. ​​Breakfast is pastries, cereal, and fruit. No meats, cheese, or eggs. No credit toward anything on menu.
December 2018

Beaver Creek Lodge, Autograph Collection
Beaver Creek, Colorado
Operated by Kessler Collection
No lounge. Breakfast is a $10 coupon which is insufficient to cover any items on the menu.
December 2018

Westin Cape Coral Resort at Marina Village
Cape Coral, Florida
Owned by Freeman & Hasselwander Resort Properties, LLC
Light continental breakfast
January 2019

Casa Monica Resort & Spa, Autograph Collection
St. Augustine, Florida
Operated by Kessler Collection
English muffin, jam, coffee and $8 credit toward anything else on menu
November 2018

Marriott Wailea Beach Resort
Maui, Hawaii
Owned by Sunstone Hotel Investors, Inc. and managed by Marriott
Pastry, fruit and coffee or tea
December 2018

The Westin Edina Galleria
Edina, Minnesota
Continental breakfast only via room service. No breakfast benefit in attached restaurant.
April 2019

Morrison House, Autograph Collection
Alexandria, Virginia
Operated by Sage Hospitality
$10 voucher for breakfast menu, excludes tip and tap. Only pays for pastry and coffee.
April 2018

The Draftsman, Autograph Collection
Charlottesville, VA
Operated by Donohoe Hospitality Services
No voucher for breakfast, no lounge, will only offer 750 pts a night.
March 2019

Marriott Redmond
Redmond, WA
New M Club lounge on ground floor offers neither breakfast nor evening service on weekends. Voucher covers plated pastry, plus juice and coffee. $4.40 upcharge to sad plate with eggs and meat. Underlying dollar value can be applied to other items, with coffee/juice as additional a la carte charge(s).
August 2019



British Virgin Islands

Scrub Island Resort, Spa & Marina, Autograph Collection
Scrub Island, British Virgin Islands
Pastries, bread and coffee
November 2018

Mexico

JW Marriott Cancun Resort & Spa
Cancun, Mexico
Yogurt, cereal, bread and coffee or tea
January 2019
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Old Dec 28, 18, 6:09 pm
  #1  
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Full Service Properties that Don't Comply with the Breakfast Benefit

As suggested by others, its worth having a specific name and shame thread dealing with properties that do not comply with the spirit of the Marriott breakfast benefit. Rather than debating the benefit, this can be an easy list of properties that don't comply.

I'll start with the JW Marriott Santa Monica. It's a nice property but doesn't have a lounge and the only breakfast option is pastries, fruit, and oatmeal -- and no option for eggs or other protein at breakfast. There is no credit toward any menu items either.
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Old Dec 28, 18, 6:52 pm
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This is not property-specific, but Delta hotels have a specific exemption in the T&C that allows them to have a "pantry" in lieu of a lounge. More specifically, I recently stayed at the Delta Orlando Lake Buena Vista and made use of the pantry. It is nice in terms of unlimited take-away Pepsi if you're into that sort of thing, but it was basically a failure as far as breakfast was concerned. The only options were self-serve toast with jam/peanut butter, or cereal, and other dry snacks day round like trail mix, candies, etc. Profoundly unhealthy. I did take a couple apples and some small yogurt cups a few times.

I rarely stay at such properties but I thought it was worth noting because Marriott places Delta alongside other FS brands for most benefits but has this specific "Approved Alternative" for them and I personally don't find it to be acceptable.
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Old Dec 29, 18, 12:46 am
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Wailea Beach Marriott only provides a bare minimum continental breakfast for Plat and Plat Premier members. Coffee and a pastry anyone?

Also has scant other amenities for elite MR members.

Nice property but I will not stay there with such meager offerings for elites.
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Old Dec 29, 18, 5:17 am
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Originally Posted by jbarm View Post
Wailea Beach Marriott only provides a bare minimum continental breakfast for Plat and Plat Premier members. Coffee and a pastry anyone?

Also has scant other amenities for elite MR members.

Nice property but I will not stay there with such meager offerings for elites.
Thomas Foti, the general manager of this stingy property and you can email him to complain about this insulting Platinum Elite breakfast by email with the address format [email protected]
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Old Dec 29, 18, 8:56 am
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We had 2 otherwise fine stays at the Davenport Grand (Autograph Collection) 2 years ago. But the platinum breakfast benefit was bad - coffee, juice, and a pastry. It's unfortunate because I travel to the area every year, and when I think about staying in Spokane, I don't think "What a great upgrade they gave us," instead I think, "What a lousy breakfast they gave us."
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Old Dec 29, 18, 9:53 am
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Originally Posted by C17PSGR View Post
properties that do not comply with the spirit of the Marriott breakfast benefit.
What is the 'spirit' of the benefit? Does it vary by brand and/or geography? Who gets to determine the spirit vs. the Marriott Rewards T&C obligation?
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Old Dec 29, 18, 11:02 am
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Originally Posted by 3Cforme View Post
What is the 'spirit' of the benefit?
To provide a breakfast in the form of food sufficient to allow a guest to exist in comfort until the midday meal.

Originally Posted by 3Cforme View Post
Does it vary by brand and/or geography?
The thread title clearly states that this thread is limited to discussion of full service brands.

Originally Posted by 3Cforme View Post
Who gets to determine the spirit vs. the Marriott Rewards T&C obligation?
Consumers, who comprise the membership of this forum and who also, by way of their respective purchasing decisions, determine Marriott's revenues and, thus, profitability.
​​​​​​
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Old Dec 29, 18, 11:30 am
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Originally Posted by ehallison View Post
We had 2 otherwise fine stays at the Davenport Grand (Autograph Collection) 2 years ago. But the platinum breakfast benefit was bad - coffee, juice, and a pastry. It's unfortunate because I travel to the area every year, and when I think about staying in Spokane, I don't think "What a great upgrade they gave us," instead I think, "What a lousy breakfast they gave us."
Interesting. I stayed in one of the Davenport hotels in August ( I think there are 3) and was allowed to order any entree and coffee/juice on the menu of the attached restaurant.
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Old Dec 29, 18, 11:38 am
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Originally Posted by creditcardgeek View Post
Interesting. I stayed in one of the Davenport hotels in August ( I think there are 3) and was allowed to order any entree and coffee/juice on the menu of the attached restaurant.
His stay was 2 years ago, so sounds like things have changed for the better.

Cheers.
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Old Dec 29, 18, 12:49 pm
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Originally Posted by SkiAdcock View Post
His stay was 2 years ago, so sounds like things have changed for the better.
They may also have stayed at different properties, since there are three to choose from.
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Old Dec 29, 18, 1:35 pm
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Originally Posted by SkiAdcock View Post
His stay was 2 years ago, so sounds like things have changed for the better.

Cheers.
Did Autograph Collection offer free breakfast 2 yrs ago? I read that as fine stays 2 yrs ago, but now that Marriott has upped the expectations with a promise of free breakfast, we have lunch bag letdown!

So guess we are now up to 5 Autograph Collection Hotels that underdeliver.
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Old Dec 29, 18, 2:01 pm
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Originally Posted by mahasamatman View Post
They may also have stayed at different properties, since there are three to choose from.
All of the Davenport properties in Spokane have the same management team. Should be the same benefit at each of the locations.
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Old Dec 29, 18, 3:06 pm
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Originally Posted by margarita girl View Post


Did Autograph Collection offer free breakfast 2 yrs ago? I read that as fine stays 2 yrs ago, but now that Marriott has upped the expectations with a promise of free breakfast, we have lunch bag letdown!

So guess we are now up to 5 Autograph Collection Hotels that underdeliver.
And at least one that delivers in spades !


Domes of Elounda
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Old Dec 29, 18, 3:12 pm
  #14  
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Originally Posted by dgreen12 View Post
Should be the same benefit at each of the locations.
Never assume...
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Old Dec 29, 18, 3:14 pm
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Originally Posted by creditcardgeek View Post
Interesting. I stayed in one of the Davenport hotels in August ( I think there are 3) and was allowed to order any entree and coffee/juice on the menu of the attached restaurant.
Would be helpful if you could identify which of the 3 properties. Thx
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