Last edit by: applesauce
Updating for post-covid
STATE, City
STATE, City
Hotel name; Operator: Dates
Details (offered, asked, invoked?)
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
The Burgess, Tribute Portfolio; ; 07/23
No lounge. No breakfast. Claims exempt as a "boutique" hotel. Did not invoke.
TX, San Antonio
St Anthony Hotel; Operated by BC Lynd (?); 11/22
$15pp but does not include tax or tip. Only found out at checkout.
Mexico
Full Service Properties that Don't Comply with the Breakfast Benefit
#61
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Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president of loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
Folks disgusted with their breakfast benefit should also let everyone know on Trip Advisor.
#62
Join Date: Aug 2015
Location: Worcester, GB
Programs: BAEC Gold, Hilton Gold, IHG Diamond
Posts: 157
This is not property-specific, but Delta hotels have a specific exemption in the T&C that allows them to have a "pantry" in lieu of a lounge. More specifically, I recently stayed at the Delta Orlando Lake Buena Vista and made use of the pantry. It is nice in terms of unlimited take-away Pepsi if you're into that sort of thing, but it was basically a failure as far as breakfast was concerned. The only options were self-serve toast with jam/peanut butter, or cereal, and other dry snacks day round like trail mix, candies, etc. Profoundly unhealthy. I did take a couple apples and some small yogurt cups a few times.
I rarely stay at such properties but I thought it was worth noting because Marriott places Delta alongside other FS brands for most benefits but has this specific "Approved Alternative" for them and I personally don't find it to be acceptable.
I rarely stay at such properties but I thought it was worth noting because Marriott places Delta alongside other FS brands for most benefits but has this specific "Approved Alternative" for them and I personally don't find it to be acceptable.
#63
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Until folks bombard Marriott's executives with email over the holidays, when they don't want to be looking at their phones and corporate email is at a minimum, Marriott won't stop looking the other way. Look at what Flyer Talk did with Delta a year ago or so ago when the airline tried eliminating newspapers from Sky Club lounges. It was only Flyer Talk's emails to Delta executives that made the difference. (None of the blogs had a call-to-action.)
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president of loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
Folks disgusted with their breakfast benefit should also let everyone know on Trip Advisor.
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president of loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
Folks disgusted with their breakfast benefit should also let everyone know on Trip Advisor.
IMO there are more important issues.....
Returning to the PdG debate, one should realize that breakfast standards are somewhat cultural, although western chain hotels in Asia invariably offer a western breakfast option. In most of Europe (England/Ireland being a notable exception with their famous English breakfast including bacon, fish, hot tomatoes, etc.), breakfast is cold. In Spain, typically one has a pastry and coffee which was also the norm in France until more recently with juice usually being included in a continental breakfast. To me, a good French breakfast is freshly squeezed juice, really good croissants with butter and jam, maybe pain au chocolat or a brioche and some baguette slices if one is starving. A few places also include a glass of champagne in their breakfast buffet. In Germany, I would add cheeses and cold meats and expect much more hearty bread, plus yogurt and (cold) hard boiled eggs. Having (hot) eggs and (hot) bacon/ham/sausage is the definition of an American breakfast (almost always served with wonderbread-like toast rather than good interesting bread and pastries).
PdG has a fancy and extremely good cold breakfast. It's elegant and it's normally expensive. I don't see any reason to complain.
Returning to the PdG debate, one should realize that breakfast standards are somewhat cultural, although western chain hotels in Asia invariably offer a western breakfast option. In most of Europe (England/Ireland being a notable exception with their famous English breakfast including bacon, fish, hot tomatoes, etc.), breakfast is cold. In Spain, typically one has a pastry and coffee which was also the norm in France until more recently with juice usually being included in a continental breakfast. To me, a good French breakfast is freshly squeezed juice, really good croissants with butter and jam, maybe pain au chocolat or a brioche and some baguette slices if one is starving. A few places also include a glass of champagne in their breakfast buffet. In Germany, I would add cheeses and cold meats and expect much more hearty bread, plus yogurt and (cold) hard boiled eggs. Having (hot) eggs and (hot) bacon/ham/sausage is the definition of an American breakfast (almost always served with wonderbread-like toast rather than good interesting bread and pastries).
PdG has a fancy and extremely good cold breakfast. It's elegant and it's normally expensive. I don't see any reason to complain.
#64
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IMO there are more important issues.....
Returning to the PdG debate, one should realize that breakfast standards are somewhat cultural, although western chain hotels in Asia invariably offer a western breakfast option. In most of Europe (England/Ireland being a notable exception with their famous English breakfast including bacon, fish, hot tomatoes, etc.), breakfast is cold. In Spain, typically one has a pastry and coffee which was also the norm in France until more recently with juice usually being included in a continental breakfast. To me, a good French breakfast is freshly squeezed juice, really good croissants with butter and jam, maybe pain au chocolat or a brioche and some baguette slices if one is starving. A few places also include a glass of champagne in their breakfast buffet. In Germany, I would add cheeses and cold meats and expect much more hearty bread, plus yogurt and (cold) hard boiled eggs. Having (hot) eggs and (hot) bacon/ham/sausage is the definition of an American breakfast (almost always served with wonderbread-like toast rather than good interesting bread and pastries).
PdG has a fancy and extremely good cold breakfast. It's elegant and it's normally expensive. I don't see any reason to complain.
Returning to the PdG debate, one should realize that breakfast standards are somewhat cultural, although western chain hotels in Asia invariably offer a western breakfast option. In most of Europe (England/Ireland being a notable exception with their famous English breakfast including bacon, fish, hot tomatoes, etc.), breakfast is cold. In Spain, typically one has a pastry and coffee which was also the norm in France until more recently with juice usually being included in a continental breakfast. To me, a good French breakfast is freshly squeezed juice, really good croissants with butter and jam, maybe pain au chocolat or a brioche and some baguette slices if one is starving. A few places also include a glass of champagne in their breakfast buffet. In Germany, I would add cheeses and cold meats and expect much more hearty bread, plus yogurt and (cold) hard boiled eggs. Having (hot) eggs and (hot) bacon/ham/sausage is the definition of an American breakfast (almost always served with wonderbread-like toast rather than good interesting bread and pastries).
PdG has a fancy and extremely good cold breakfast. It's elegant and it's normally expensive. I don't see any reason to complain.
Marriott could have said "buffet breakfast" or "continental breakfast" in the applicable provision of the terms. It could have qualified said provision by geography as it's done with other provisions. It didn't. And properties are cheating. Period.
And you know, Marriott is a Mormon company or, at least was nominally. Mormons don't drink coffee. Should Marriott hotels in Utah get away without serving coffee in the morning?
Last edited by hockeyinsider; Dec 30, 2018 at 4:40 pm Reason: typo
#65
Join Date: Feb 2008
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I think we can all agree that a 4* hotel serving a muffin in a plastic container doesn’t meet expectations, but I genuinely don’t understand the problem with the PdG serving a very fine French breakfast in France.
The T&C’s say “breakfast”, and I suggest that reading very specific meanings into the word is a mistake.
The T&C’s say “breakfast”, and I suggest that reading very specific meanings into the word is a mistake.
#67
Join Date: Aug 2003
Location: MSN
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IDK the right answer but since I usually workout before breakfast I’d really like to have a source of protein at the meal. And I think protein is a good differentiator between a snack and a meal. I guess boiled eggs counts but barely.
#68
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I think we can all agree that a 4* hotel serving a muffin in a plastic container doesn’t meet expectations, but I genuinely don’t understand the problem with the PdG serving a very fine French breakfast in France.
The T&C’s say “breakfast”, and I suggest that reading very specific meanings into the word is a mistake.
The T&C’s say “breakfast”, and I suggest that reading very specific meanings into the word is a mistake.
The Prince de Galles not offering eggs is cheap. It wouldn't cost a damn thing, especially with their margins. It's about cheap owners, period. Breakfast buffets offer huge profit margins.
#69
Join Date: Dec 2009
Location: COS
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Gladly. I recently stayed there under their "Federal Gov" rate. They charged me an additional $14/day for mandatory breakfast in spite of my status ("we'll just be giving you the points"). For my un-reimbursable investment I got a self-serve buffet no better than what one would expect at a lower-end property. However, beverages were served by tipped staff only, and rang in at $5/small glass for OJ, just for example - in addition to the mandatory $14 breakfast.
One of the two days they put an omelette station out, which hontestly looked nice (I didn't have time to indulge). Naturally the guy put out a tip jar pre-populated ten- and twenty-dollar bills (lest you think just a few bucks or no tip at all would fall within the target zone).
To be fair they gave me a decent room upgrade, they have recently renovated quite nicely, and their location is excellent. Also, all the staff I encountered were super nice and professional. This is simply a management shortcoming borne of pure greed.
One of the two days they put an omelette station out, which hontestly looked nice (I didn't have time to indulge). Naturally the guy put out a tip jar pre-populated ten- and twenty-dollar bills (lest you think just a few bucks or no tip at all would fall within the target zone).
To be fair they gave me a decent room upgrade, they have recently renovated quite nicely, and their location is excellent. Also, all the staff I encountered were super nice and professional. This is simply a management shortcoming borne of pure greed.
#70
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The Westin Huntsville is managed by Crescent; Crescent Hotels & Resorts Management Company | Portfolio.
#71
Join Date: Feb 2008
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The issue is the terms and conditions envision properties with executive, concierge, club, or M Club lounges offering a limited continental breakfast buffet. The very same terms and conditions clearly envision properties without lounges or properties with closed lounges to offer breakfast in the restaurant.
The Prince de Galles not offering eggs is cheap. It wouldn't cost a damn thing, especially with their margins. It's about cheap owners, period. Breakfast buffets offer huge profit margins.
The Prince de Galles not offering eggs is cheap. It wouldn't cost a damn thing, especially with their margins. It's about cheap owners, period. Breakfast buffets offer huge profit margins.
#72
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
#73
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Unless there are other hotels in the same block, this was flagged under some other brand about three decades ago when I stayed here. It is a strange location (the previous name made it sound like it was downtown) although IIRC there was a wonderful model railroad exhibit place and also the Dakota (jazz nightclub/restaurant, now in downtown Minneapolis) was in a small shopping center in the area. I sure hope it's been renovated in the intervening years, although even an extensive renovation cannot cure bad bones.
#74
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Unless there are other hotels in the same block, this was flagged under some other brand about three decades ago when I stayed here. It is a strange location (the previous name made it sound like it was downtown) although IIRC there was a wonderful model railroad exhibit place and also the Dakota (jazz nightclub/restaurant, now in downtown Minneapolis) was in a small shopping center in the area. I sure hope it's been renovated in the intervening years, although even an extensive renovation cannot cure bad bones.
#75
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The bones hold it back a little (mostly ceilings) but it's as gut renovated as I've seen a building of this generation, including exterior accents. IIR it was a Wyndham or Ramada before Delta renovation. There was a small shopping center nearby that I remember going by on my run, close to a large cemetery and golf course.
I was going to guess that it was the Radisson Metrodome back then but it might have been a Ramada.
HINT: When the hotel's address is Industrial Blvd, this is not a good sign.
HINT: When the hotel's address is Industrial Blvd, this is not a good sign.