Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
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MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Nov 4, 2018, 1:19 am
#721
Join Date: Oct 2016
Posts: 141
Of course you can’t use a cat 6 cert for a cat 7 hotel.
I don’t think anyone in this thread has managed to get a NC7 cert yet.
I don’t think anyone in this thread has managed to get a NC7 cert yet.
Nov 4, 2018, 9:42 am
#722
Join Date: Mar 2017
Location: S. Calif.
Posts: 39
I personally didnt want to wait and see, so upgraded mine a few weeks ago. OC8 to NC6. Very happy I was able to do this for a mere 30K. Big difference in Cat 5 vs Cat 6 for my destination.
Nov 4, 2018, 11:19 am
#724
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
rny321 - thanks so much again for this. That's really enlightening and opens up a new option that I'd been totally oblivious of. Thanks, too, for the heads-up re Marriott CS. All the best.
All the best.Much of the value in NC7 certificates is the ability to use them at any hotel booked this year. Hopefully, you will be able to use your certificate before your preferred Cat 7 hotel becomes a Cat 8 hotel. If you can't book something that works for you, you might try downgrading your certificate instead of cancelling it. Considering the delays in making NC7 certificates available, a friendly CSR might be willing to let you convert your Tier 4-5 certificate to a Cat 6 and 150K in points.
Nov 6, 2018, 1:00 am
#725
Join Date: Aug 2012
Location: SFO
Posts: 642
I have an old Cat 9 package attached to a hotel, but wondering if I can unattach it and use it at StR Bora? I have 7 nights booked at 60k per night at StR Bora - can I have swap my package into this? Since it's 60k points per night?
Nov 6, 2018, 1:35 am
#726
Join Date: Oct 2012
Programs: AA
Posts: 313
It seems like now points advance booking is available for Sheraton properties but as they changed the system, it seems like Marriott now adds extra person charge for Sheraton hotels (while it didn't in September). Is there a way to avoid the extra person charge for Marriott or Sheraton Resorts when booking with travel package?
Nov 6, 2018, 2:42 am
#727
Join Date: Oct 2016
Posts: 141
No, your old cat nine can only book hotels up to 50k points, cat 6 or below.
Nov 6, 2018, 10:47 am
#728
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
It seems like now points advance booking is available for Sheraton properties but as they changed the system, it seems like Marriott now adds extra person charge for Sheraton hotels (while it didn't in September). Is there a way to avoid the extra person charge for Marriott or Sheraton Resorts when booking with travel package?
Nov 6, 2018, 12:53 pm
#729
Join Date: Nov 2007
Programs: AA, AS, BA, DL Plat, Chase UR, Diners, UA, F9, WN, SPG Gold, HH Diamond, Amex MR.
Posts: 436
We were able to convert a OC9 to NC6 no problem a couple weeks ago. it just took an hour.
Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.
Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.
What's the best int'l call center these days for friendly, competent reps? (I'm gold status)
I've read just about every post in both this and the old cert thread. What a mess!
Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.
Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.
What's the best int'l call center these days for friendly, competent reps? (I'm gold status)
I've read just about every post in both this and the old cert thread. What a mess!
Nov 6, 2018, 1:07 pm
#730
Join Date: Jun 2015
Posts: 343
I've been trying for months. I can't even find anyone who has gotten them to acknowledge the existence of it yet! What the heck have they done with all the people who (should) have gotten it from the conversion process?
Nov 6, 2018, 7:05 pm
#731
Join Date: Nov 2018
Posts: 1
Struggling with a Marriott 7 Night Certificate.... I purchased it under the 'old' system at a category 7, and recently called to have this converted to a category 5 since they don't do it automatically. Unfortunately, Marriott is now telling me this is a partial package that can only be redeemed for up 7 nights up to 115,000 points. This makes no sense, and one rep even agreed, however no one could do anything about it. They repeatedly told me I needed to find a cat 5 hotel for under that amount of points, which is impossible for 7 nights.
Under activity, it shows this when the did the 'conversion': Partial Package - 7 Nights Category 5 11/04/2018, Ordered -115,000 Rewards. The email says they used QP90, which I don't see listed anywhere in this thread.
We spent almost 2 hours on the phone across 4 reps, and no one could help. When we asked for a supervisor, they just transferred us back to the waiting pool on hold. The final person transferred us to some 'lead' advisor, who put us on hold, only to eventually hang up. Does anyone have any thoughts on what to do here? Either they converted it wrong, or Marriott reps are not familiar with redeeming these converted packages....
Under activity, it shows this when the did the 'conversion': Partial Package - 7 Nights Category 5 11/04/2018, Ordered -115,000 Rewards. The email says they used QP90, which I don't see listed anywhere in this thread.
We spent almost 2 hours on the phone across 4 reps, and no one could help. When we asked for a supervisor, they just transferred us back to the waiting pool on hold. The final person transferred us to some 'lead' advisor, who put us on hold, only to eventually hang up. Does anyone have any thoughts on what to do here? Either they converted it wrong, or Marriott reps are not familiar with redeeming these converted packages....
Nov 6, 2018, 10:16 pm
#732
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
We were able to convert a OC9 to NC6 no problem a couple weeks ago. it just took an hour.
Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.
Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.
What's the best int'l call center these days for friendly, competent reps? (I'm gold status)
I've read just about every post in both this and the old cert thread. What a mess!
Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.
Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.
What's the best int'l call center these days for friendly, competent reps? (I'm gold status)
I've read just about every post in both this and the old cert thread. What a mess!
From the wiki:
7-night packages
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
Nov 7, 2018, 4:14 am
#733
Join Date: Jul 2009
Location: World
Posts: 1,647
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Last edited by mster; Apr 25, 2019 at 8:36 am
Nov 7, 2018, 6:34 am
#734
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Nov 7, 2018, 4:23 pm
#735
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Has anyone noticed their cert has disappeared from the Activity page? Mine used to show there above the points transactions but when I checked just now it had vanished... I've not done anything recently as I'm still waiting for Westin to be bookable for TPs.