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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, Iíve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: Thereís a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: ďPoints Advance ó Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.Ē Weíve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they donít have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Nov 4, 18, 1:19 am
  #721  
 
Join Date: Oct 2016
Posts: 108
Of course you canít use a cat 6 cert for a cat 7 hotel.
I donít think anyone in this thread has managed to get a NC7 cert yet.
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Old Nov 4, 18, 9:42 am
  #722  
 
Join Date: Mar 2017
Location: S. Calif.
Posts: 35
Originally Posted by carlitos View Post
That makes two of us. Only other recent DP is the one that says they will be allowed in January.
No one knows. There is nothing formal from Marriott stating that upgrades are allowed. I have only see reports here on FT and these people were smart enough to compile a list and codes.
I personally didnt want to wait and see, so upgraded mine a few weeks ago. OC8 to NC6. Very happy I was able to do this for a mere 30K. Big difference in Cat 5 vs Cat 6 for my destination.
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Old Nov 4, 18, 9:43 am
  #723  
 
Join Date: Mar 2017
Location: S. Calif.
Posts: 35
Originally Posted by onlysuites View Post
I didn't know they could be upgraded. Would be good to see some more data points on this.
Scroll back, plenty of data points.
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Old Nov 4, 18, 11:19 am
  #724  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 585
Originally Posted by Scoob72 View Post
rny321 - thanks so much again for this. That's really enlightening and opens up a new option that I'd been totally oblivious of. Thanks, too, for the heads-up re Marriott CS. All the best.
I am happy to share my limited insights with someone who appreciates it.

Much of the value in NC7 certificates is the ability to use them at any hotel booked this year. Hopefully, you will be able to use your certificate before your preferred Cat 7 hotel becomes a Cat 8 hotel. If you can't book something that works for you, you might try downgrading your certificate instead of cancelling it. Considering the delays in making NC7 certificates available, a friendly CSR might be willing to let you convert your Tier 4-5 certificate to a Cat 6 and 150K in points.
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Old Nov 6, 18, 1:00 am
  #725  
 
Join Date: Aug 2012
Location: SFO
Posts: 545
I have an old Cat 9 package attached to a hotel, but wondering if I can unattach it and use it at StR Bora? I have 7 nights booked at 60k per night at StR Bora - can I have swap my package into this? Since it's 60k points per night?
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Old Nov 6, 18, 1:35 am
  #726  
 
Join Date: Oct 2012
Programs: AA
Posts: 223
It seems like now points advance booking is available for Sheraton properties but as they changed the system, it seems like Marriott now adds extra person charge for Sheraton hotels (while it didn't in September). Is there a way to avoid the extra person charge for Marriott or Sheraton Resorts when booking with travel package?
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Old Nov 6, 18, 2:42 am
  #727  
 
Join Date: Oct 2016
Posts: 108
Originally Posted by beagleflyer1977 View Post
I have an old Cat 9 package attached to a hotel, but wondering if I can unattach it and use it at StR Bora? I have 7 nights booked at 60k per night at StR Bora - can I have swap my package into this? Since it's 60k points per night?
No, your old cat nine can only book hotels up to 50k points, cat 6 or below.
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Old Nov 6, 18, 10:47 am
  #728  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,163
Originally Posted by sony2012 View Post
It seems like now points advance booking is available for Sheraton properties but as they changed the system, it seems like Marriott now adds extra person charge for Sheraton hotels (while it didn't in September). Is there a way to avoid the extra person charge for Marriott or Sheraton Resorts when booking with travel package?
I am having the opposite problem. The Sheraton I want to book used to charge extra for the 3rd person in a room. Now that they have switched to the Marriott system the room is coded for 2 people max per room so there is no surcharge -- but you cannot book 3 people in a room, max 2. Hopefully this is just teething problems and they will get it straightened out but I emailed the hotel a week ago and have not received a reply. A query through the Marriott.com contact form gave me a useless reply to call in to the standard res number and they would help me look for availability because "availability changes constantly". They totally missed the point. There is plenty of room availability -- the new system has been set up (at least at this hotel) to incorrectly set the max guests per room to 2 instead of the previous 3 in the Starwood system. And the "fun" continues.
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Old Nov 6, 18, 12:53 pm
  #729  
 
Join Date: Nov 2007
Programs: AA, AS, BA, DL Plat, Chase UR, Diners, UA, F9, WN, SPG Gold, HH Diamond, Amex MR.
Posts: 436
We were able to convert a OC9 to NC6 no problem a couple weeks ago. it just took an hour.

Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.

Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.

What's the best int'l call center these days for friendly, competent reps? (I'm gold status)

I've read just about every post in both this and the old cert thread. What a mess!
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Old Nov 6, 18, 1:07 pm
  #730  
 
Join Date: Jun 2015
Posts: 198
Originally Posted by potm View Post
Of course you canít use a cat 6 cert for a cat 7 hotel.
I donít think anyone in this thread has managed to get a NC7 cert yet.
I've been trying for months. I can't even find anyone who has gotten them to acknowledge the existence of it yet! What the heck have they done with all the people who (should) have gotten it from the conversion process?
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Old Nov 6, 18, 7:05 pm
  #731  
 
Join Date: Nov 2018
Posts: 1
Struggling with a Marriott 7 Night Certificate.... I purchased it under the 'old' system at a category 7, and recently called to have this converted to a category 5 since they don't do it automatically. Unfortunately, Marriott is now telling me this is a partial package that can only be redeemed for up 7 nights up to 115,000 points. This makes no sense, and one rep even agreed, however no one could do anything about it. They repeatedly told me I needed to find a cat 5 hotel for under that amount of points, which is impossible for 7 nights.

Under activity, it shows this when the did the 'conversion': Partial Package - 7 Nights Category 5 11/04/2018, Ordered -115,000 Rewards. The email says they used QP90, which I don't see listed anywhere in this thread.

We spent almost 2 hours on the phone across 4 reps, and no one could help. When we asked for a supervisor, they just transferred us back to the waiting pool on hold. The final person transferred us to some 'lead' advisor, who put us on hold, only to eventually hang up. Does anyone have any thoughts on what to do here? Either they converted it wrong, or Marriott reps are not familiar with redeeming these converted packages....
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Old Nov 6, 18, 10:16 pm
  #732  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,163
Originally Posted by super-mileage-fan View Post
We were able to convert a OC9 to NC6 no problem a couple weeks ago. it just took an hour.

Today I made the call I've been dreading for 3 months. I need to cancel an attached OC8, and I want to upgrade to an unattached NC6 for 30,000 points.

Spent 30-min; rep talked to his support center and then told him that the refund value was 105K and upgrade would be 60,000.

What's the best int'l call center these days for friendly, competent reps? (I'm gold status)

I've read just about every post in both this and the old cert thread. What a mess!
I gather you did not do the upgrade. That is too bad. It would have worked out OK for you. The agent does not get to pick how much your old cert is worth. Once the old cert is cancelled the system returns its refund value to your account and the refund value of your OC8 cert is 135k. The agent was basically telling you the cost of a new NC6 cert was 165k (the 105k they mistakenly thought your cert was worth plus 60k) but once they cancelled the OC8 you would have gotten a 135k refund and once they ordered the new QP99 (NC6) for 165k it would have ended up costing you 30k not the 60k the agent mistakenly quoted because she quoted the wrong refund value for the OC8 (which would not matter because the system refunds the points, not her, and the system knows the correct value of the OC8).

From the wiki:
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
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Old Nov 7, 18, 4:14 am
  #733  
 
Join Date: Jul 2009
Location: World
Posts: 1,342
-----

Last edited by mster; Apr 25, 19 at 8:36 am
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Old Nov 7, 18, 6:34 am
  #734  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 585
Originally Posted by mster View Post
Possible to upgrade from OC5 to NC5? Point cost if one is successfully able to get the upgrade processed?
If it were possible, the most likely answer is the difference between the liquidation value of each certificate or 60K (105k-45K).
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Old Nov 7, 18, 4:23 pm
  #735  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,631
Has anyone noticed their cert has disappeared from the Activity page? Mine used to show there above the points transactions but when I checked just now it had vanished... I've not done anything recently as I'm still waiting for Westin to be bookable for TPs.
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