How long does it take for the downgrade of OC6 to NC1-4 to occur after sending them a contact us form?

I have to give the UK Marriott call center some credit. The manager fixed the issue this morning without needing to call back and I no longer have a negative point balance. My 7-day Category 4 Hotel reservation now has the certificate attached according to the website.

I received the following old 7-day category 5 certificate Cancellation Email.

Description: 7 Night Travel Package Category 1-5 Hotels
Certificate cancelled: XXXXXXXX
Cancelled on: Friday, September 14, 2018
Reward code: 830T

Still waiting for an email confirmation of the new category 4 certificate that was ordered.

I have attached the reservation details below. Is this expected for bookings that are made with new certificates? It shows a cost of 45K + 24.50 taxes. I won't need to pay another 45K points at the time of the stay will I? Or is this the way they are keeping track of things now and if you cancel the certificate that's the 45K points you get back?

CATEGORY 4 RESERVATION DETAILS:

Summary of Charges:

1room(s) for 7night(s)

Saturday, June 2, 2019 -
Sunday, June 3, 2019 - 25,000points
Monday, June 4, 2019 - 25,000points
Tuesday, June 5, 2019 - 25,000points
Wednesday, June 6, 2019 - 25,000points
Thursday, June 7, 2019 - 25,000points
Friday, June 8, 2019 - 25,000points

Estimated government taxes and fees - 24.50

Total for stay in hotel's currency - 24.50 USD+45,000points

ACTIVITY:

09/13/2018 - Rewards
Partial Package - 7 Nights Category 1-4
09/13/2018, Ordered -45,000 Rewards
-45,000 Points

The expiration date of the new certificate must have been reset as the old certificate expired before June when the new stay was booked.

Mod, I have confirmation of the following codes for 5 night travel packages and their mapping. Reminder, this is for mapping purposed ONLY.

OC5=530T/P530 is now NC4 QP53
OC6=570T/P570 is now NC4 QP53
OC7=610T/P610 is now NC5 QP61
OC8=650T/P650 is now NC5 QP61
OC9=690T/P690 is now NC6 QP69

If you want to purchase the new 5 night travel packages then they are as follows:
5 night cat. 1-4 = 813T (25K MR points) costs 270K MR points (for 100K Airmiles)
5 night cat 5= 833T (35K MR points) costs 310K MR points (for 100K Airmiles)
5 night cat 6= 853T( 50K MR points) costs 390K MR points (for 100K Airmiles)
5 night cat 7=873T (60K MR points) costs 450K MR points (for 100K Airmiles)
5 night Cat 8- 890T(85K MR points) costs 560 MR points (for 100K Airmiles)
Note: for 50KAirmiles the costs would be 195MR (for cat 4), 255MR (for cat 5), 315MR (for cat 6), 355MR (for cat 7) and 475MR (for cat 8)

While some people have had luck with upgrading certificates, MR tells me that they have stopped doing that this afternoon as so many people have complained that it has caused glitches in some websites and people are discovering that they have lost all of their points or upcoming trips are lost. Until they can fix the glitch, they (at least in NA) do not want to risk the chance of altering your account.

I smell BS if that is the excuse they are using.
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)

But I agree with Happy, the door is closing. I would not wait around

Anyone know if the CSRs that handle these certificates are available over the weekend? I was just on hold for over an hour and had to hang up eventually, was hoping to call over the weekend if possible, but noticed their website saying their hours are M-F.

Upgrades and downgrades require the same amount of effort. Return something, replace it with something else, and compensate for the price difference. The same US agent that converted a OC7 to a NC5 in a few minutes told me that her supervisor said upgrades weren't allowed. She offered to handle the downgrade.

Perhaps someone at what I believe is a Cork, Ireland location (353 21 421 6400) would have answered differently. Glad you were able to find someone who could process your upgrade.

Yes, the door is closing on exceptions to policy, starting with USA based agents and presumably moving on to other countries soon. If you are hoping to upgrade your cert now is the time and based on this thread calling the UK agents during their business hours appears to be a good place to start.

Yes. North America seems to open 24/7 now.

UK office opens on Sat with limited hours. You can find the hours on Marriott site. Asia offices close on weekend.

Try to call 7am EST if you want to call North America number to avoid long wait.

I am not sure why despite it has been mentioned many times from very early on, that calling international centers have much less wait time and get far more competent agents who are far more willing to accommodate customers, people would still calling the North America number. You can use Skype or some other prepaid calling services that cost you Very Little. The prepaid is as little as $5 to $10 minimum and can last you for a long time. You can make calls from landline, mobile and laptop.

Off the top of my head, UK and China is at $0.025 a min IIRC, Hong Kong and Australia at $0.02, Malaysia/Singapore cost more but Australia calls are routed to Malaysia/Singapore anyway.

https://www.onesuite.com/long-distance/check-rates

PennyTalk International Calling Service Rates (UK at 0.01 per minute!)

Was that for a 5 night or 7 night travel package? I mean the cost of 105K.

I cannot find the UK telephone number. Can someone please provide it?

just a few posts above yours, in post 215 - the number starts with 353 has been mentioned 2 times in 2 days time. This is actually an Ireland number but it is listed as calling for London, Toll number.

BTW, this is a handy tool to find customer service numbers that dont normally listed on companys' website.

https://mytechtipstricks.com/marriot...ne-number.html

I got rejected on attempted upgrade OC6 to NC5 during Malaysia, and Hong Kong calls. Who said this can work in Asia?

Nobody. But Asia centers have handled the other tasks swiftly.

The successes all came from calling UK, as recently as earlier during their business hours on Friday.
Since the first success posted on this thread, those who quickly pursuit it seemed to be able to get it - until the "official" policy was handed down as posted by ms321 in post 199 and post 215.

Unfortunately the door is rapidly closing. Those who waited too long to take matters in their own hands are losing out.

Shouldnt it be an even exchange since you would be entitled to a refund of points due to the one time courtesy downgrade?