Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Jul 30, 2019, 11:50 pm
#1996
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Important:·
Gifting the Hotel Portion of a travel package is allowed at the time of booking·
Award cannot be upgraded or downgraded to a different category·
If Member chooses to cancel the hotel portion, they will receive 5,000 points back to their account
Award can be extended only one time
Jul 31, 2019, 2:45 am
#1997
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. The agent tried to put me on hold. Very nicely, I explained that I know the system is very tricky with this conversion and that I wanted to cancel my certificate only if she was able to convert it to a QP91. She said she understood and put me on hold. While I was on hold, I saw the certificate taken out of my account, cancelled, and converted to a NC4. When she came back on the line, she was actually quite curt and said, "I have cancelled your old certificate. There are no upgrades. I happen to like my job and don't want to lose it by doing something that I know is not allowed. Hold please for a loyalty specialist." I tried to plead my case again (super nicely) and she cut me off mid-sentence and suddenly I was transferred to a loyalty specialist. I waited on hold for 18 minutes at which point a "supervisor" answered my call. She was very polite but explicitly said that no modifications could be made and that she would open up a case for me. She asked if I wanted to be contacted via phone or email regarding my case. I told her by phone.
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
Jul 31, 2019, 2:48 am
#1998
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Jul 31, 2019, 5:24 am
#1999
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Yes, and there are some in California too. Also Arizona and some national parks.
Aug 1, 2019, 1:15 am
#2000
Join Date: Nov 2011
Posts: 6,385
I have three old certs. I can still refund 7night old Cat 8/9 certs for 135k and 165k points?
Aug 1, 2019, 6:33 am
#2001
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
The stated policy is that the TP can only be re-issued once for another 12-month. The refund value for the TP is 5,000 points. I've not seen any recent DPs of getting the 135k/165 refund value. Maybe I'm missing something.
Aug 1, 2019, 9:51 am
#2002
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
My view on the old TP is that, shortly after the Aug-2018 big merge, Marriott did not have clear and consistent policy. Employees were not well trained. So it was easier to get upgrade, point refunds and other concessions by doing HUCA. But a lot of the posters here and bloggers say to wait to the very end of the TP in order to get the most of the time from the TP due to its 12-month "extension". But by waiting for almost a year, Marriott's policy is very clear and employees have been well trained. The HUCA strategy does not work that well any more.
The stated policy is that the TP can only be re-issued once for another 12-month. The refund value for the TP is 5,000 points. I've not seen any recent DPs of getting the 135k/165 refund value. Maybe I'm missing something.
The stated policy is that the TP can only be re-issued once for another 12-month. The refund value for the TP is 5,000 points. I've not seen any recent DPs of getting the 135k/165 refund value. Maybe I'm missing something.
Old TP certs do not operate on the same T&Cs as the New TP certs. OC T&Cs do allow partial refunds based on the table in the Wiki.
A friend just X'ed an OC6 and received the full refund of 75K as it should be - 5 min call to US center.
As we are now on August 1st, there should be Very Few OCs left that people still want to cancel, due to they have changed their minds on usage of the certs. There is NO Reason Nor any incentives to wait till last minute possible to cancel an OC. The wait till last minute approach is to get the maximum life span of the cert - so you can use it in 2020. If you would to cancel it for residual value, Why would you wait till last minute to do so?
The conversion to NC is NOT affected if you are not trying to get any upgrade.
For those who wanted to upgrade, they should have known better not to wait till last moment because the upgrade has always been a highly YMMV depending on many factors, in particular, a knowledgeable and willing agent which is a rare find in today's Marriott customer service call centers.
It is the Upgrade concession that is getting much harder to do, except your OC is 6 or 8 which can still be done albeit you need a More Knowledgeable agent and not one who is just hired, has no knowledge of the OC and only being trained on the NC, plus full of fear for losing her job,
NC cancellation indeed would only get you 5K residual value, as written in the new T&Cs which have been discussed ad nausea when it was first revealed a year ago.
Aug 1, 2019, 10:12 am
#2003
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
So for the people who still hold OC 1-5 and they have no intention to stay at those properties, the best alternative would be to get the 45k out of it. It has a face value of 150,000 points. If re-issued as NC, it probably can't be extended again and you can only get 5,000 points out of it.
I remember months shortly after the Aug-18 merge, there were some DPs of various upgrades. Some were even able to modify the old reservation and kept the old rates. I figure it gets much harder or almost impossible now.
I remember months shortly after the Aug-18 merge, there were some DPs of various upgrades. Some were even able to modify the old reservation and kept the old rates. I figure it gets much harder or almost impossible now.
Aug 1, 2019, 11:39 am
#2004
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
Aug 1, 2019, 1:53 pm
#2005
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
So for the people who still hold OC 1-5 and they have no intention to stay at those properties, the best alternative would be to get the 45k out of it. It has a face value of 150,000 points. If re-issued as NC, it probably can't be extended again and you can only get 5,000 points out of it.
Aug 1, 2019, 2:21 pm
#2006
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Called in to convert the first of our 2 TP Certs - a OC9 which maps to the NC6. The rep knew exactly what to do and the whole call took less then 3 minutes. I was able to immediately confirm that the new NC6 showed up in my account with an expiration date of 08/01/2020.
Now need to call in on my wife's account which has the OC5 Cert. I'll try and turn on the charm and see if I can get a NC5 by paying an additional 60K. Fingers crossed.
Now need to call in on my wife's account which has the OC5 Cert. I'll try and turn on the charm and see if I can get a NC5 by paying an additional 60K. Fingers crossed.
Aug 1, 2019, 2:50 pm
#2007
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I would just use the TP as soon as I can, even not perfect or 100% efficient.
Aug 1, 2019, 6:48 pm
#2008
Join Date: Oct 2015
Location: LON
Programs: UA 1K, *A Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, Avis PC, Hertz PC
Posts: 6
I had a 7-day OC6 certificate that was to expire today (August 1, 2019). I called the UK elite line around 19:30 UTC yesterday to see what my options were to extend/exchange/book. I initially got a male agent who didn't seem particularly good. I requested to book an NC6 property for a week in December (you never know) and for some reason was transferred to a different, female agent who seemed much more competent. She put me on hold while trying to make the reservation. When she returned, she notified me that there were many changes that had been instituted in the loyalty program in the past year and that my certificate was now only usable at categories 1-4. I expressed a bit of displeasure at this as I wanted to be able to book an NC6 property. The agent said that I could cancel the old certificate and purchase a new, NC6 for 195,000 points. She said I would receive 132,000 points for cancelling the OC6 certificate, which was incorrect. She was quoting the number of United miles I would have received with a 120,000 option with 10% bonus. I actually received 75,000 points, meaning I paid 120,000 points to extend and upgrade an OC6 to NC6. Now that I think about it, I think I was charged 30,000 points too much (OC6 to OC9 was a 90,000-point difference, after all). Or should I be happy to have been able to upgrade by two categories at all? The entire call took about 45 minutes to do the conversion and then book the reservation.
Aug 1, 2019, 8:37 pm
#2009
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
Here is the policy from Marriott:
Important:·
Gifting the Hotel Portion of a travel package is allowed at the time of booking·
Award cannot be upgraded or downgraded to a different category·
If Member chooses to cancel the hotel portion, they will receive 5,000 points back to their account
Award can be extended only one time
Important:·
Gifting the Hotel Portion of a travel package is allowed at the time of booking·
Award cannot be upgraded or downgraded to a different category·
If Member chooses to cancel the hotel portion, they will receive 5,000 points back to their account
Award can be extended only one time
I can't seem to find this information online. Is this available to the public?