geb

Another data point from USA customer service. Converted my OC6 870T to NC5 QP91 on the first try, 20 minute phone call.

I called in at 630 PST and stated I wanted to convert my OC 6 870T package to a QP91. After a brief hold, she said 870T would convert to NC4 QP83. I then said cancelling 870T and issuing NC5 QP91 would work with an additional 30k points deducted from my account. I was then placed on hold for a couple minutes and immediately saw the new NC5 in my account, emails following shortly after.

Happy

No. If you meant the cert is already been an NC, Your wording is confusing, no way to know which type of Cert you have it attached.

NC booking can be cancelled online and the NC with same expiration date is returned to your account, automatically - as long as your NC is not expired.
Go back several pages someone has confirmed such by personal experiences.

The above can NOT be used with OC that has been attached. Very easy to mess up things. Need to detached by Agent. Then convert the OC to NC, preferrably to get it done in TWO steps, i.e. after agent detaches it, then ask for the 2nd step - or better yet, make a 2nd phone call to do the 2nd step - to prevent human error of the agent's part.

upsidedown

I just called 1-801-468-4000 to convert my OC7 7 night certificate to the new NC5 7 night certificate. Associate had no problem making the change and confimed it would extend the date for 1 year from the change. (My OC7 expired 7/31/2019). I did ask if I refunded it how many points I would get back and she stated 5k, based on the fact I already received my 100k airmiles. I didn't argue with her as I preferred the conversion. I am just waiting for the online update now.

RedSun

I think Marriott would have saved everyone's time and efforts with the TP T&C. Particularly on the conversion and extension. But Marriott was extremely slow with this and its own associates did not know and ill-trained for all the changes.

Only to the end we get the terms cleared. But some of the conversions and extensions (if any) already took place. It is 5x the efforts to change those.

Bidu

yoyo

looks like my package vouchers expires 7/29 so should I call on 29th or should I call on 28th to maximize the validation date? Thanks.

rny321

I wouldn't wait until the last day.

GundamWing01

i still have OC certs and will convert to NC soon. like many on this thread, mine will expire in a few days and will convert which should grant me a new 12mo expiration date without asking.

however, has there been any DPs about OC to NC conversions where the new expiration date did NOT reset? i assume NO because the issuance of converted NCs automatically have a fresh new 12mo expiration date since OCs are on a different legacy platform. so in theory, the fresh new NC should still be eligible for a courtesy extension because its a brand new cert, but only time will tell. everyone here has TP from 2018 and are converting with new expiration dates. dont think any conversions have resulted in keeping the OC expiration date unless manually changed by the agent.

also, im basing my guess on how normal CC free night certs with starriott are handled. new certs are granted 1yr extensions but the extended certs are labeled and categorized differently under "Replacement Certs" which can not be extended again. these certs run on the same platform. my guess is that the OC/NC conversion does NOT = extension because OCs are on a legacy platform, hence the need for a conversion. so the new certs should be eligible for a new extension. just a guess. i believe starriott is still running 2 different platforms simultaneously until a certain time.

would love to see DP about OC to NC conversion from 2018 w/ expiring dates in 2019 getting another 12mo extension. but that may be YMMV. many TCs can change in the next 12mo and all converted NCs may not be allowed for an extension.

EDIT I: called 801-468-4000. just kept pressing 0. "elite services" picked up. converted straight from OC to NC. no upgrades or downgrades. 5min. knew whats up. auto 12mo fresh new expiration date. then asked about another 12mo courtesy extension next year, i was told YES. we will see in practice. TBD. 1yr OC + 1yr NC + 1yr NC Ext = 3 years would be awesome. i believe some even extended their old OC +1yr pre-merger so its 4 years total w/ NC ext.

EDIT II: I thought I had read enough posts, but i must have missed the part about the straight conversion from OC to NC actually requiring points to be moved in/out just like an upgrade/downgrade. Meaning my 7 night OC5 830T/P830 to NC4 QP83, actually shows up in my activities as "Cancelled 45,000 Rewards" and "Ordered -45,000 Rewards". Net was 0. However, this shows that the new platform and the reps do in fact have the ability to "sell you" 7 night NC packages for points without any "special access" or may accidentally redeem extra packages for bargain points by mistake. very interesting. if i was given the opp, i would buy many 45k 7 night packages. totally worth it.

myperks

skimthetrees

I don't know what the consensus is. My recent experience was when I cancelled a reservation with an NC cert attached the cert immediately went back into my account. I cancelled in a web browser but I use the app to check status because it seems to update in real-time versus the browser which may take a while to reflect updates.

Pseudo Nim

myperks

Happy

The detachment is only needed for OC (Old Cert issued before merger). If your cert is already in the NC form, web cancellation is fine. Just keep in mind the date of expiration does not change. For an extension of the NC once it is approaching expiration you need to call.

mrkenneth

Thank you for the information. Marriott reservations was indeed not able to attach a travel certificate to multiple reservation numbers. I will try contacting the hotel.

By the way, the representative saw that I had the OC5 certificate and converted it to a NC4 certificate without even bothering to ask. :/

GundamWing01

but what was the expiration date for the OC? still far away? sounds like ur already trying to use the OC anyway which requires conversion. if it was going to expire soon, then its not a big deal. otherwise, try to ask for courtesy points because the rep started ur NC 12mo clock too soon.