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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Counsellor
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Jul 9, 19, 3:08 pm
  #1906  
 
Join Date: May 2002
Location: SNA
Posts: 2,562
I can't find the answer to this. I have two OC certs that expire in a couple of weeks and not sure if I would use the NCs in the next year or so. If I do convert to NC, can I still get the points refunded or does that only apply to OC certs?
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Old Jul 9, 19, 3:33 pm
  #1907  
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Originally Posted by zakami View Post
I can't find the answer to this. I have two OC certs that expire in a couple of weeks and not sure if I would use the NCs in the next year or so. If I do convert to NC, can I still get the points refunded or does that only apply to OC certs?
NC T&Cs said NO REFUND and NO Extension. OC T&Cs did not prohibit refund nor extension, that is basically about it.

Current practice is, the above restriction on NC is not enforced.

Whether next year it remains so is anyone's guess.
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Old Jul 10, 19, 8:12 am
  #1908  
 
Join Date: May 2006
Location: YYZ
Programs: AC SE100K, UA Silver, Bonvoy LT Titanium, Accor Platinum, Hilton Gold
Posts: 282
Originally Posted by LDoc View Post
Today I called the UK customer support number and in about 10 minutes was able to convert an unattached 7-night OC8 (950T) to an NC6 (QP99) for a net cost of 30K points. (135K cancelation refund then 165K charge for new certificate). The new 7-night category 6 certificate expires one year from today. The upgraded certificate showed up on my Marriot account page within minutes and 2 confirmation emails (one for certificate cancellation and one for the order of the new certificate) came shortly after. My new points total has not yet changed online and it has been 4 hours, but I suspect it will be revised within a business day or two.
Called the UK number and tried this. The rep was firm that you could only convert the OC8 to the NC5. She seemed to know what she was doing. Might have had better luck HUCA, but at this point I figured it was just worth converting.
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Old Jul 10, 19, 10:07 am
  #1909  
 
Join Date: Mar 2005
Location: YVR
Programs: HH Gold, Hyatt Diamond, Marriott Gold, National EE, Sixt Platinum, Hertz PC
Posts: 1,416
Originally Posted by Benner View Post
Called the UK number and tried this. The rep was firm that you could only convert the OC8 to the NC5. She seemed to know what she was doing. Might have had better luck HUCA, but at this point I figured it was just worth converting.
I just had the same thing with my OC6.. I wanted to go to a NC5 and pay 30k extra.. she said it wasn't possible and that it would automatically convert to a NC4 and refund 30k. She seemed very aware of the process.

Ron.
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Old Jul 10, 19, 12:16 pm
  #1910  
 
Join Date: Jul 2017
Posts: 12
Originally Posted by Benner View Post
Called the UK number and tried this. The rep was firm that you could only convert the OC8 to the NC5. She seemed to know what she was doing. Might have had better luck HUCA, but at this point I figured it was just worth converting.
Just tried the same and no luck. Anyone have different result with US number or by HUCA?
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Old Jul 11, 19, 9:20 am
  #1911  
 
Join Date: Jul 2017
Posts: 12
HUCA, still no dice with cancel/upgrades. Will only convert.
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Old Jul 12, 19, 7:36 pm
  #1912  
 
Join Date: Aug 2018
Posts: 37
Originally Posted by newfbc View Post
I just had the same thing with my OC6.. I wanted to go to a NC5 and pay 30k extra.. she said it wasn't possible and that it would automatically convert to a NC4 and refund 30k. She seemed very aware of the process.

Ron.
When I called I never said upgrade and only said convert. I used the codes that they see on their screen (reference the wikipost at the top of the thread) and it went smoothly.
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Old Jul 13, 19, 10:41 am
  #1913  
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Originally Posted by LDoc View Post
When I called I never said upgrade and only said convert. I used the codes that they see on their screen (reference the wikipost at the top of the thread) and it went smoothly.
It may not work as smoothly as in the past.

Just refer back to Margarita Girl's post a few days ago on her experience with the UK call center - the rep even questioned her WHERE did she find out the internal codes that supposedly only known by Marriott reps.

Though if one is determined enough to HUCA, may be one can eventually find a rep not so up to date and still willing to do the conversion to higher categories but the chance is getting slimmer by the day.
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Last edited by Happy; Jul 13, 19 at 10:50 am
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Old Jul 13, 19, 11:04 am
  #1914  
 
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,289
I have tried multiple times over the last few weeks to do a conversion to a higher category and no luck.
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Old Jul 15, 19, 4:19 am
  #1915  
kkl
 
Join Date: Feb 2010
Posts: 834
Just managed to convert my old cat 7 to a new cat 6. Paid the 60k difference. Everything went smoothly took less than 10 mins.

Not 30 mins later received call, not supposed to be done. But since its been done can't be reverted. Guess I lucked out

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Old Jul 15, 19, 4:49 am
  #1916  
 
Join Date: Nov 2010
Posts: 647
I had an agent yesterday that was willing to convert my OC5 5 night to NC8, but she couldn't find the NC8 certificate for 5 nights. There is a 5 night NC8 package, which is 893T.

I wasn't hopeful, just thought I would try...if it worked out, great!
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Old Jul 15, 19, 8:44 am
  #1917  
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Just for the kick and for DP sake, I called the US Marriott regular number 1-800-450-4442 but the rep said she could not handle this kind of transaction, gave me 1-800-328-6242 to call.

I called, and after very short prompt got a girl sounded very much like based outside of US (like Philippines ...) . I told her it would be an equal conversion from OC5 to NC4. She said No, It was not equal conversion - this can only converted to category 4 up to 25K pts / night only. Huh?!

Here is the kicker - She claimed, for equal conversion to Cat 5 you need to pay additional points then proceeded to look at the "6 levels table"... Then said, "There were 6 levels on this table, I needed to check which should be... " (My guess would be, there were 2 codes for NC4 due to the OC6 was downgraded with a 30K refund, AND the same also for OC8 - hence her confusion.) She sounded quite uncertain ...

Since I have no intention to convert "upward", I asked, "Do you know how to do a conversion from Old Cert to New Cert? Or we need a supervisor to handle it so we dont waste time?" She insisted she knew what she was doing, but then told me she needed to consult her supervisor, as to which number on the table to use. The call went to hold then was dropped.

When I called back the same 1-800 number, after the short prompt, it stayed silent for over 30 sec without robot / music or human. I do not know this 800 number exists. It does not have the usual annoying dual language prompts, quickly sent you to a rep but without asking your Marriott number. But it sounds to me a dedicated number to handle the out of ordinary award bookings - from Travel Package conversion / extension to may be the Point Advance payment...

Those who haven't been able to go "upward" may want to also try this 800 number - who knows? At this point it is pure luck whether you call UK or US.

For myself I hang up and called the UK number instead as all I needed was the True Equal Conversion OC5 to NC4... lol.

UK rep knew exactly what to do. I jokingly asked whether I could pay additional points to convert to the Cat 5 as what it was "original" for... He said unfortunately No, not any more. It took less than 5 min to handle the OC5 to NC4. Before emails arrived the new cert is already online.

The feeling I got is, many UK based reps have been briefed on the "No More Conversion Upward" policy but there might still be some who aren't informed yet, therefore it would be continued HUCA if you really want / need to go upward, ASAP - because it sounds the upward conversion now goes under audit after the fact. Pretty soon every rep would be briefed...

Last edited by Happy; Jul 15, 19 at 8:57 am
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Old Jul 15, 19, 9:11 am
  #1918  
 
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,105
Originally Posted by Happy View Post
The feeling I got is, many UK based reps have been briefed on the "No More Conversion Upward" policy but there might still be some who aren't informed yet, therefore it would be continued HUCA if you really want / need to go upward, ASAP - because it sounds the upward conversion now goes under audit after the fact. Pretty soon every rep would be briefed...
Am I glad that I've been done with all my certs and dont have to go through this [email protected] any more. Getting a free 7d cert in the process due to confusion helped me through this dark time... :-)
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Old Jul 15, 19, 9:30 am
  #1919  
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Originally Posted by dsauch View Post
Am I glad that I've been done with all my certs and dont have to go through this [email protected] any more. Getting a free 7d cert in the process due to confusion helped me through this dark time... :-)
Lucky You!
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Old Jul 15, 19, 10:19 am
  #1920  
 
Join Date: Oct 2013
Posts: 21
Called the US line and successfully changed a 7-night category 4 certificate to a category 5. Originally used the word "convert" or "upgrade" and was told it wasn't possible. Asked what I could do if I wanted to book a category 5 hotel, the agent said that he would make the change. Was placed on hold for a minute or two and then the change was taken care of. 60K points deducted, certificate expiry date pushed to 7/15/20.

Last edited by LNJSomers; Jul 15, 19 at 11:04 am Reason: Incorrect information (changed 5-night to 7-night)
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