Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Aug 14, 2019, 4:43 am
#991
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
when my BRG got rejected. First they could not figure out the difference between pounds and dollars, then they said I was using a bundled rate which I was not. William suggested I call and speak to a supervisor. I did not have the stomach for it, but finally called yesterday, spoke to an agent who said she would research the issue and email me back. Not to rub salt in the wounds, but how freaking hard can this possibly be? In theory this is all these folks do all day right? Sadly it is embarrassing at best. Maybe the email will come the same day my LTT card comes in the mail..
Aug 14, 2019, 6:39 am
#992
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
when my BRG got rejected. First they could not figure out the difference between pounds and dollars, then they said I was using a bundled rate which I was not. William suggested I call and speak to a supervisor. I did not have the stomach for it, but finally called yesterday, spoke to an agent who said she would research the issue and email me back. Not to rub salt in the wounds, but how freaking hard can this possibly be? In theory this is all these folks do all day right? Sadly it is embarrassing at best. Maybe the email will come the same day my LTT card comes in the mail..
I had a BRG denied yesterday. I re-filed it, again denied, but because they said they found a lower rate on their website that included breakfast (3rd party does not).
Well, they can't have it both ways - they wouldn't approve a claim where the 3rd party has additional items included for "free," they would compare that against the same rate plan. I called, spoke to a Supervisor, and it was quickly approved without drama or anything. No need to have a "stomach" for anything besides be able to speak to another human being for a few minutes.
Forget about contacting anyone, I have done that and it's not exactly nice - I got the result I wanted but the agent was just rude. What I do is to just file another reservation file another claim, make sure that you state very clearly to avoid the same issues (in your case I'll stress it's GBP not USD).
Aug 14, 2019, 6:42 am
#993
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
That's the correct why its not eligible to BRG.
Aug 14, 2019, 3:25 pm
#994
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Partially correct. Cancelon is not allowed, but not because of the confirm immediately rule. They are not allowed because they are a reseller of existing room reservations - most of their lower rates are someone with an existing reservation selling it at a lower price to salvage some value out of it because they can no longer use it.
That's the correct why its not eligible to BRG.
That's the correct why its not eligible to BRG.
Aug 14, 2019, 10:19 pm
#995
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,234
More surprise! One of my claim using cancelon.com had been approved a couple of months ago.
Aug 17, 2019, 5:54 pm
#996
Join Date: Mar 2002
Location: Laguna Beach, CA
Programs: UA G MM, AS 75K MVP, Delta Plat, Marriot Plat, Hilton Gold, PC Spire
Posts: 246
China - Does anyone have a site (other than Trip.com) that is good for BRG? I have not been successful finding anything that seems to work! Feel free to PM...Thanks!!
Aug 18, 2019, 4:36 am
#997
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 608
Can I ask how the BRG works for 2 rooms of different category in the same hotel?
Both the 1 king and 2 double I want are significantly cheaper on uk hotels.com both full refundable rates. Will Marriot allow me to match both or only 1?
Reason I ask is because of the disclaimer on the site saying only 1 BRG per location per stay period but then also says up to three rooms per property?
If it is only 1 I'd match the 2 double as I can get the king on a cheaper (but non-refundable rate) if the double match was successful or even book via Hotels.com as I only get EQN for 1 of the rooms anyway.
Both the 1 king and 2 double I want are significantly cheaper on uk hotels.com both full refundable rates. Will Marriot allow me to match both or only 1?
Reason I ask is because of the disclaimer on the site saying only 1 BRG per location per stay period but then also says up to three rooms per property?
If it is only 1 I'd match the 2 double as I can get the king on a cheaper (but non-refundable rate) if the double match was successful or even book via Hotels.com as I only get EQN for 1 of the rooms anyway.
Aug 18, 2019, 5:43 am
#998
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Can I ask how the BRG works for 2 rooms of different category in the same hotel?
Both the 1 king and 2 double I want are significantly cheaper on uk hotels.com both full refundable rates. Will Marriot allow me to match both or only 1?
Reason I ask is because of the disclaimer on the site saying only 1 BRG per location per stay period but then also says up to three rooms per property?
If it is only 1 I'd match the 2 double as I can get the king on a cheaper (but non-refundable rate) if the double match was successful or even book via Hotels.com as I only get EQN for 1 of the rooms anyway.
Both the 1 king and 2 double I want are significantly cheaper on uk hotels.com both full refundable rates. Will Marriot allow me to match both or only 1?
Reason I ask is because of the disclaimer on the site saying only 1 BRG per location per stay period but then also says up to three rooms per property?
If it is only 1 I'd match the 2 double as I can get the king on a cheaper (but non-refundable rate) if the double match was successful or even book via Hotels.com as I only get EQN for 1 of the rooms anyway.
Aug 18, 2019, 7:59 am
#999
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 608
Book the 2 rooms you want on Marriott then put in one claim. Make sure you specify in your claim that you’re claiming for 2 rooms, stating the room type, how many adults and whether flexible or non refundable in the notes. You can only put one confirmation in the field on the form so as I believe each room may have a different one. So put these in the notes with the price paid / competing rate for the 2nd room. It’ll be interesting to see if they actually prefer separate claims to be submitted in this case but try this way. Does anyone have any experience with this?!
I originally did two separate claims then read the T&Cs in a little more detail and thought I'd see if anyone has experience of this on here. Perhaps I'll wait until I get a reply and submit a joint one as you suggest. The annoying thing is because I want two different room types I can't seem to book that as one single reservation on Marriot site
Aug 18, 2019, 8:13 am
#1000
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Thanks I've booked the rooms on both sites, as fully refundable for a couple weeks yet. Can still see the lower rates on Hotels.com
I originally did two separate claims then read the T&Cs in a little more detail and thought I'd see if anyone has experience of this on here. Perhaps I'll wait until I get a reply and submit a joint one as you suggest. The annoying thing is because I want two different room types I can't seem to book that as one single reservation on Marriot site
I originally did two separate claims then read the T&Cs in a little more detail and thought I'd see if anyone has experience of this on here. Perhaps I'll wait until I get a reply and submit a joint one as you suggest. The annoying thing is because I want two different room types I can't seem to book that as one single reservation on Marriot site
Aug 18, 2019, 10:01 am
#1001
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Only the lurkers have any track record at all of providing useful and accurate information, but as others have said, they are now getting bogged down in things that the phone centre should be handling...
Aug 18, 2019, 11:55 am
#1002
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
Hotel Name: The Nines, Luxury Collection
Date of stay: Oct 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 1
Room Type: Atrium King
Marriott Brand Website Rate: 303.00 USD ++
Competing Rate: 237.30 USD ++
Actual Approved Rate: 177.98 USD++
Date of stay: Oct 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 1
Room Type: Atrium King
Marriott Brand Website Rate: 303.00 USD ++
Competing Rate: 237.30 USD ++
Actual Approved Rate: 177.98 USD++
Aug 18, 2019, 7:19 pm
#1003
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 655
Book the 2 rooms you want on Marriott then put in one claim. Make sure you specify in your claim that you’re claiming for 2 rooms, stating the room type, how many adults and whether flexible or non refundable in the notes. You can only put one confirmation in the field on the form so as I believe each room may have a different one. So put these in the notes with the price paid / competing rate for the 2nd room. It’ll be interesting to see if they actually prefer separate claims to be submitted in this case but try this way. Does anyone have any experience with this?!
If you want 2 different room just do 2 booking and 2 BRG (one per room).
Just consolidate the bill in the first room if you want the points posted correctly for both room.
Aug 19, 2019, 2:55 pm
#1004
Join Date: Jul 2011
Posts: 1,634
My experience with these BRGs has always been hit or miss. Most recently, a couple of weeks ago I made a reservation for a trip in late October. The claim was approved in about 12 hours and they even found a slightly lower rate and gave me 25% off of that rate. (I think the rate I booked was around $250, I found $195, and they approved a claim using $192 or so.)
Then, I just tried again yesterday for a stay this week, and the claim was not approved. The rate disappeared in the meantime (bookingbargains.com via trivago), but other lower rates were still available.
Makes me think that with the last-minute BRG claims, their slow response combined with prices changing a lot in the few days before check in, makes it harder to get a claim approved? Generally I seem to have had better luck farther in advance.
I just tried another BRG claim (also for my stay coming up this week) and will post how it goes. This lower rate is on amoma.com, and I've had prior success with them (I had never used, or even heard of, bookingbargains.com).
Then, I just tried again yesterday for a stay this week, and the claim was not approved. The rate disappeared in the meantime (bookingbargains.com via trivago), but other lower rates were still available.
Makes me think that with the last-minute BRG claims, their slow response combined with prices changing a lot in the few days before check in, makes it harder to get a claim approved? Generally I seem to have had better luck farther in advance.
I just tried another BRG claim (also for my stay coming up this week) and will post how it goes. This lower rate is on amoma.com, and I've had prior success with them (I had never used, or even heard of, bookingbargains.com).
Aug 19, 2019, 4:17 pm
#1005
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Hotel Name: Dulles Airport Marriott
Date of stay: Sep 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: 1 King
Marriott Brand Website Rate: 114 USD
Competing Rate: 88 USD
Actual Approved Rate: 66 USD
Hotel Name: Key Bridge Marriott Arlington
Date of stay: Sept 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: 1 King
Marriott Brand Website Rate: 104 USD
Competing Rate: 85 USD
Actual Approved Rate: 61 USD
Date of stay: Sep 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: 1 King
Marriott Brand Website Rate: 114 USD
Competing Rate: 88 USD
Actual Approved Rate: 66 USD
Hotel Name: Key Bridge Marriott Arlington
Date of stay: Sept 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: 1 King
Marriott Brand Website Rate: 104 USD
Competing Rate: 85 USD
Actual Approved Rate: 61 USD