Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Aug 10, 2019, 8:59 am
#976
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
just got a denial for a 3 night stay at a westin....the reason being that i did not book the lowest prepaid rate....i was however comparing a refundable rate with another refundable one....
Aug 10, 2019, 12:47 pm
#977
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Be careful if you’re doing a claim on the app as sometimes, the app doesn’t have the "deals and packages" tab but the mobile version does, and there can be lower rates there on occasion, which is frustrating because you think you’ve booked the lowest rate! However, in your case they may have misread the flexible bit! Did you include it in the notes?
Aug 10, 2019, 1:14 pm
#978
Join Date: May 2002
Location: PDX
Programs: AA LT Plat, Bonvoy LTTit
Posts: 295
They should do away with this
it only pisses people off, the BRG people must be recruited from people who have not finished elementary school. Dumber than a bag of hammers for sure!
Aug 11, 2019, 3:48 am
#979
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
I very much hope they don’t for whilst BRG can be frustrating and difficult I’ve successfully BRG’d 13 of my 21 paid stays so far this year saving a total of $700 on 4 of them and claimed a total of 45,000 points (instead of saving another $200) on the other 9.
Aug 11, 2019, 3:55 am
#980
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Both approved last week
Hotel Name: Aloft Liverpool
Date of stay: Aug 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard Double
Marriott Brand Website Rate: 102 GBP
Competing Rate: 78 GBP
Actual Approved Rate: 78 GBP + 5,000 points
Hotel Name: Sheraton Heathrow
Date of stay: Sept 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard Double
Marriott Brand Website Rate: 107 GBP
Competing Rate: 93 GBP
Actual Approved Rate: 93 GBP + 5,000 points
Hotel Name: Aloft Liverpool
Date of stay: Aug 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard Double
Marriott Brand Website Rate: 102 GBP
Competing Rate: 78 GBP
Actual Approved Rate: 78 GBP + 5,000 points
Hotel Name: Sheraton Heathrow
Date of stay: Sept 2019 - 1/nt
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard Double
Marriott Brand Website Rate: 107 GBP
Competing Rate: 93 GBP
Actual Approved Rate: 93 GBP + 5,000 points
Aug 11, 2019, 5:07 am
#981
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I agree. Although there are frustrating times, it’s definitely worth it in the end. I think I’ve had 19 stays so far this year and 15 have been BRGs with 3 more stays on next 2 weeks also on BRGs. I’ve had about 40,000 points and will save around 2500USD this year as a result. So yes, stick with it!
Aug 11, 2019, 7:44 am
#982
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Anyway, after they denied my claim they changed my claim to member's rate - which is still higher than the comparison site rate. Then I verified a even lower rate was on so I replied and made another ressie and filed another claim.
I don't understand why they have to lie like this.
Aug 11, 2019, 9:53 am
#983
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
(BRGs are much harder than they used to be with a lower success rate. The discounts are not as significant as they used to be. They often require follow up on the denials to get approval, but I'm willing to put in the time if I can get a better rate.)
Aug 11, 2019, 2:56 pm
#984
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I suggest that you forget about BRGs and let the rest of us make our own decisions.
(BRGs are much harder than they used to be with a lower success rate. The discounts are not as significant as they used to be. They often require follow up on the denials to get approval, but I'm willing to put in the time if I can get a better rate.)
(BRGs are much harder than they used to be with a lower success rate. The discounts are not as significant as they used to be. They often require follow up on the denials to get approval, but I'm willing to put in the time if I can get a better rate.)
I got my claim through after making another ressie and then filed a separate claim, yep it shouldn't be like that in the first place and this time it's their loss because I found an even lower rate. So I total I might have spent 1 hour in going through cashback site, signed in, make reservation and filed a claim, replying to the denial email and then re-do the whole thing again (minus the replying the email). Mr will never spend his time on things like this because if his time cost is much higher than mine.
Aug 11, 2019, 5:13 pm
#985
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
My recent claim got partially denied since the agent compared the Marriott non-refund rate instead of my flex booking with the flex 3rd party site ... anyway after calling in it got rectified ... these things happens a little too often.... however comparing flex rate type vs, flex rate type is one features of marriott BRG making it relativity easy to find BRG opportunities.
Aug 11, 2019, 10:04 pm
#986
Join Date: Aug 2018
Posts: 902
Definitely. This has dramatically improved the BRG experience from SPG times. Same with the ability to get a reply within 24 hours, instead of SPG’s average of 72 hours.
Aug 13, 2019, 6:02 am
#987
Join Date: Aug 2019
Posts: 1
Anyone had success getting them to match cancelon.com? Also, are the Swan and Dolphin in Orlando applicable hotels?
Aug 13, 2019, 6:06 am
#988
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Aug 13, 2019, 5:24 pm
#989
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Aug 13, 2019, 10:42 pm
#990
Join Date: May 2002
Location: PDX
Programs: AA LT Plat, Bonvoy LTTit
Posts: 295
So I had contacted William
when my BRG got rejected. First they could not figure out the difference between pounds and dollars, then they said I was using a bundled rate which I was not. William suggested I call and speak to a supervisor. I did not have the stomach for it, but finally called yesterday, spoke to an agent who said she would research the issue and email me back. Not to rub salt in the wounds, but how freaking hard can this possibly be? In theory this is all these folks do all day right? Sadly it is embarrassing at best. Maybe the email will come the same day my LTT card comes in the mail..