Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Jul 16, 2019, 8:01 pm
#931
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
This mirrors my experience as well when I do multiple BRGs as I often travel with friends. The prices are all over the map for BRGs that are submitted within minutes of each other.
Jul 16, 2019, 8:05 pm
#932
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 16, 2019, 11:36 pm
#933
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Most of us would be thrilled with a 5 out of 6 success rate in exchange for a few bucks up or down on the actual rate...
Jul 16, 2019, 11:40 pm
#934
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
my 3 rooms were approved for aed 620....
my wife's 3 rooms were approved for aed 550....
my brother's claim for 2 rooms was denied....
for the last 2 claims, one was approved for aed 600 & the other was denied....
Jul 17, 2019, 5:36 am
#935
Join Date: Feb 2013
Posts: 1,815
Last year 3 of us also filed for same hotel using same site.
Two were approved and one denied. I emailed back for them to recheck as their colleague was able to see it.
Then it got approved.
Two were approved and one denied. I emailed back for them to recheck as their colleague was able to see it.
Then it got approved.
Jul 22, 2019, 2:59 pm
#936
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
Have never experienced anything related to LNF, but I am now. website indicates sold out, but Expedia is selling the room. What is the suggestion for this????
Jul 22, 2019, 4:41 pm
#937
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
On another topic, I got a denial from a new email address today. The email came from "Internet Customer Care".
Jul 23, 2019, 1:34 pm
#938
Join Date: May 2002
Location: PDX
Programs: AA LT Plat, Bonvoy LTTit
Posts: 295
I guess I am in an alternate universe today. BRG people say they cant see the rate on expedia. send them screen shots, they say they can't see. Then they say that I am using a bundled rate, and that is simply false. Interesting they can see things that don't exist, but can't see things that do? Maybe they are wearing special glasses? They should do away with this, it is only a source of creating even more bad will for these folks.
Jul 25, 2019, 12:09 am
#939
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I’m having a battle with a supervisor regarding service charge (10%) not being removed from the competing site as a fair comparison. Despite having around 30 approvals from this particular website, one agent denied it (actually different agents always deny claims for inconsistent reasons) and now I’m having to explain that the website says all taxes and service fees are included but city taxes and resort fees aren’t - they don’t understood that service charge is not a city tax or resort fee.
Has anyone had similar battles before? And once it took 39 hours for a review and not even an apology.
Has anyone had similar battles before? And once it took 39 hours for a review and not even an apology.
Jul 25, 2019, 1:01 am
#940
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
I’m having a battle with a supervisor regarding service charge (10%) not being removed from the competing site as a fair comparison. Despite having around 30 approvals from this particular website, one agent denied it (actually different agents always deny claims for inconsistent reasons) and now I’m having to explain that the website says all taxes and service fees are included but city taxes and resort fees aren’t - they don’t understood that service charge is not a city tax or resort fee.
Has anyone had similar battles before? And once it took 39 hours for a review and not even an apology.
Has anyone had similar battles before? And once it took 39 hours for a review and not even an apology.
Jul 26, 2019, 4:54 am
#941
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
They've now completely locked the approved BRG reservation. You can't even go in and update the credit card, the email, or add a Marriott number. This seems extreme to me. Are there any ways around this? Even the Titanium line can't do it.
Jul 26, 2019, 5:10 am
#942
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
i can still access my approved brg reservations....
Jul 26, 2019, 5:54 am
#943
Join Date: Feb 2013
Posts: 1,815
I have an approved reservation I made months ago but they never updated the rate. I did call and they assured me that the hotel does have the new correct rate.
I do have the email I received from LNF, but do you think I will encounter any problems when I get there?
I do have the email I received from LNF, but do you think I will encounter any problems when I get there?
Jul 26, 2019, 5:59 am
#944
Join Date: Aug 2018
Posts: 902
How come your reservation didn’t have your Bonvoy number attached to begin with? Whenever I book through marriott.com my membership number gets assigned to all my bookings. When they get BRG adjusted, the number stays in.
Jul 26, 2019, 7:39 am
#945
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
It says all taxes and fees included but in the T&Cs it says it doesn’t include resort fees, city tax etc. It doesn’t explicitent say service charge but service fees are being included in the small print. Even though it still says all taxes and fees included one agent questioned it then I had to escalate. The supervisor quoted only part of the terms so I’m now escalating with supervisor for a second time and I included the terms that said all taxes and fees included. Why do they think a website would say that they 10% would be mysteriously charged by the hotel?! It’s just crazy. And I’ve had about 30 claims from this site with no problems. I think next time it’s better to forget that claim and submit a new one with the hope of getting a sensible agent.