Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
May 7, 2019, 8:42 pm
#781
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Time to process: 17 hours (on a weekend, no less)
Hotel Name: Westin City Center, Washington DC
Arrival Date: 8-May
Departure Date: 10-May
Number of Rooms: 1
Number of Guests: 1/room
Room Type: 1 King
Marriott Brand Website Rate: $952 incl. taxes/fees
Competing Rate: $784 incl. taxes/fees
Actual Approved Rate: $725 incl taxes/fees
Savings: $226
LNF Award: 25% off
This one took two tries (my fault, not BRG), but ended up working out much better than my first attempt.
Hotel Name: Westin City Center, Washington DC
Arrival Date: 8-May
Departure Date: 10-May
Number of Rooms: 1
Number of Guests: 1/room
Room Type: 1 King
Marriott Brand Website Rate: $952 incl. taxes/fees
Competing Rate: $784 incl. taxes/fees
Actual Approved Rate: $725 incl taxes/fees
Savings: $226
LNF Award: 25% off
This one took two tries (my fault, not BRG), but ended up working out much better than my first attempt.
May 8, 2019, 12:22 am
#782
Join Date: Feb 2007
Location: Australia
Programs: qantas, malaysia,starwoon,hilton
Posts: 50
Agreed. Should be $588 approved
May 8, 2019, 6:11 am
#783
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
May 8, 2019, 6:12 am
#784
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Has anyone successfully filed a LNF claim for Hawaii recently? I’m going there next week and wanted to see if it was doable to try and save some money.
May 8, 2019, 6:33 am
#785
Join Date: Sep 2016
Programs: AEROPLAN, SPG GOLD
Posts: 42
Hotel: Ritz Carlton Pentagon City
Check In: June 28, 2019
Check Out: July 1, 2019
Number of Rooms: 1
Room Type: Deluxe, Guest Room, 1 King
Rate Type: Standard, Pay at hotel, cancellation by June 25, 2019.
Marriott Rate: $685
Comparison Rate: $556
Got it approved and the new rate is $445. Only thing is it took them about 20 hours to look at it from the time I submitted the claim. As a result, the comparison rate went up to $593. Otherwise, the new rate should have been $417. Nevertheless, I am still happy with it.
Check In: June 28, 2019
Check Out: July 1, 2019
Number of Rooms: 1
Room Type: Deluxe, Guest Room, 1 King
Rate Type: Standard, Pay at hotel, cancellation by June 25, 2019.
Marriott Rate: $685
Comparison Rate: $556
Got it approved and the new rate is $445. Only thing is it took them about 20 hours to look at it from the time I submitted the claim. As a result, the comparison rate went up to $593. Otherwise, the new rate should have been $417. Nevertheless, I am still happy with it.
May 8, 2019, 11:42 pm
#787
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
May 10, 2019, 3:00 am
#788
Join Date: Sep 2016
Posts: 87
DId they change the rule?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
May 10, 2019, 3:15 am
#789
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
DId they change the rule?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
But if you've gotten a lower rate, still flexible, then you've still received a decent discount no?
May 10, 2019, 6:17 pm
#791
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
DId they change the rule?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
I thought the refund policy have to be the same to do a LNF.
I booked a flexible booking and LNF with a lower flexible rates on 3rd party site.
The agent denied my LNF citing that the prepaid rate is lower than my flexible rate on 3rd party site.
Instead of giving me 25% off the rates from 3rd party site, the agent modified my reservation to match my flexible rate to the prepaid rate on Marriott website.
What is the rule now?
May 11, 2019, 7:12 am
#792
Join Date: Dec 2007
Location: Canada
Posts: 1,512
Yes...….AKA the new "DO IT YOURSELF LNF".
May 11, 2019, 12:49 pm
#793
Join Date: May 2017
Location: Mauritius
Programs: KF Gold, *G, Hilton Diamond, Discovery Titanium
Posts: 133
Titanium Elite member here, and my BRG claim was rejected because of "I was unable to locate any availability on ----------- for a Deluxe King room including 20% discount at the Spa and 20% discount off of food and beverage as secured on your Marriott reservation."
I booked the cheapest member rate on Marriott.com and I believe that the 20% off Food and Spa is already a Titanium elite member benefit at Marriott hotels.
I booked the cheapest member rate on Marriott.com and I believe that the 20% off Food and Spa is already a Titanium elite member benefit at Marriott hotels.
May 11, 2019, 1:27 pm
#794
Join Date: Jul 2015
Posts: 25
I have submitted 2 LNFs as of late, the first was actually better than expected. By the time they processed the claim, the agent found and honoured an even lower rate 
.
Marriott hotel name: JW Marriott Marquis Miami
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 351 USD
Lower rate found or reserved: 282 USD
Comparison Rate Used: 221 USD per night inclusive of Tax and Fees
LNF Rate: 147.00 USD per night plus Tax and Fees
Now the 2nd claim I made took more persistence. It was declined at first "At the time your claim was processed, the comparison site was not allowing for a real time reservation to be processed. This is a requirement of the terms and conditions of the program. Since I cannot verify the rate, I am unable to approve your claim." I checked again, the rate was lower and I could in fact make the reservation in real time so I resubmitted the claim. This time the rate increased by the time they processed the claim.
Marriott hotel name: ROYAL PALM SOUTH BEACH MIAMI, A TRIBUTE PORTFOLIO RESORT
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 404 USD
Lower rate found or reserved: 199.85 USD
Comparison Rate Used: $208.90 USD plus taxes and fees
LNF Rate: $156.68 USD plus taxes and fees
Now we have to decide downtown or Miami beach for our stay. We love the JW but thought since we arrive early a beach day would be nicer.
. Marriott hotel name: JW Marriott Marquis Miami
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 351 USD
Lower rate found or reserved: 282 USD
Comparison Rate Used: 221 USD per night inclusive of Tax and Fees
LNF Rate: 147.00 USD per night plus Tax and Fees
Now the 2nd claim I made took more persistence. It was declined at first "At the time your claim was processed, the comparison site was not allowing for a real time reservation to be processed. This is a requirement of the terms and conditions of the program. Since I cannot verify the rate, I am unable to approve your claim." I checked again, the rate was lower and I could in fact make the reservation in real time so I resubmitted the claim. This time the rate increased by the time they processed the claim.
Marriott hotel name: ROYAL PALM SOUTH BEACH MIAMI, A TRIBUTE PORTFOLIO RESORT
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 404 USD
Lower rate found or reserved: 199.85 USD
Comparison Rate Used: $208.90 USD plus taxes and fees
LNF Rate: $156.68 USD plus taxes and fees
Now we have to decide downtown or Miami beach for our stay. We love the JW but thought since we arrive early a beach day would be nicer.
May 11, 2019, 2:57 pm
#795
Join Date: May 2009
Posts: 821
alll the Marriott prepaid rate now includes: "non-refundable if cancelled more than 1 day after booking, no changes" so technically you can still cancel free of charge within 2 days........ will LNF team allow this to compete 3rd party non-refundable rate? or it's YMMV?
in above case Marriott member prepaid rate is lower, but Marriott general prepaid rate is higher, will this qualifies?Thanks!