Oct 5, 2018, 3:54 pm

FlyerTalk Forums Expert How-Tos and Guides

Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

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Aug 2, 2019, 10:25 am

#961

yyckerr

Join Date: Jul 2010

Location: YYC

Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat

Posts: 671

Hotel Name: The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel
Date of stay: 4x Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: ¥42,000 per night
Competing Rate: ¥41,186 per night (average)
Actual Approved Rate: ¥30,889.50 plus tax per night (average)
BRG Award: 25%
Respond from: BRG

bhrubin likes this.

Aug 5, 2019, 3:03 am

#962

chicaloca453

Join Date: Apr 2004

Location: SNA and BNA depending on work and time of year

Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond

Posts: 2,189

Quote:

Originally Posted by MePlatPremier

I haven’t had any trouble accessing my BRG-adjusted bookings and making modifications (bed type, room preferences, change the credit card on file, etc.). Other types of modifications may have been blocked to prevent fraud regarding BRG rules, such as booking under different names and/or accounts several independent back-to-back stays and then having them all modified to the same name and account number.

Turns out my problem was due to issues with the Chrome site. I tried on another browser and it worked fine. Marriott and Chrome don't seem to get along these days

Aug 5, 2019, 3:50 am

#963

craigthemif

FlyerTalk Evangelist

Join Date: Aug 2011

Location: Barcelona, London, on a plane

Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond

Posts: 13,053

Quote:

Originally Posted by ceber

8 of the 10 rates on hotels.com were cheaper but BRG could not figure out how to give me a lower rate. They are incompetent boobs.

Unless you are absolutely certain that you were comparing a tax-inclusive rate on hotels.com with the tax-inclusive rate that Marriott.com must show for UK hotels... then perhaps look in the mirror for that "incompetent boob"...

It's very rare that hotels.com has a lower rate in the UK....

margarita girl likes this.

Aug 5, 2019, 9:46 am

#964

brokenwindow

Join Date: Aug 2015

Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond

Posts: 665

Quote:

Originally Posted by X-ON

Do you believe this one:

Hotel Name: Renaissance LHR
Date of stay: 2x Aug 2019 - 2x+1 Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard
Marriott Brand Website Rate: 107 GBP INCL. VAT <<<==
Competing Rate: 116 GBP INCL. VAT <<<==
Actual Approved Rate: 87 GBP INCL VAT <<<==
BRG Award: 25%

Anyway got a better one so I canceled the above res.

Hotel Name: Sheraton LHR
Date of stay: 2x Aug 2019 - 2x+1 Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard
Marriott Brand Website Rate: 117 GBP INCL. VAT
Competing Rate: 96 GBP INCL. VAT
Actual Approved Rate: 72 GBP INCL VAT
BRG Award: 25%

What website did you find the Renaissance LHR BRG on?

Aug 5, 2019, 1:46 pm

#965

a mirrer

Join Date: Aug 2015

Location: Jerusalem

Programs: ba gold

Posts: 103

Hotel Name: Ritz-Carlton Herzliya
Date of stay: 3x Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Executive Suite
Marriott Brand Website Rate: $920 per night
Competing Rate: $713.70 per night
Actual Approved Rate: $535.28 per night
BRG Award: 25%
Respond from: BRG
Thank you FT for teaching me about this

Wickersley likes this.

Aug 5, 2019, 2:37 pm

#966

Adam1222

Join Date: Jul 2009

Location: Washington, DC

Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist

Posts: 7,326

Hotel name: Courtyard Shin-Osaka Station
Date of stay: March 2020
Number of Rooms: 1
Number of Guests: 1
Room Type: Courtyard Room w Breakfast
Marriott brand website rate: 21,560 JPY per night
Competing rate: 17,551 JPY per night
Actual approved: 13,163 JPY per night
BRG Award: 25%
Respond from: BRG

Aug 5, 2019, 3:57 pm

#967

margarita girl

FlyerTalk Evangelist

Join Date: Jun 2007

Location: Toronto

Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob

Posts: 15,521

Quote:

Originally Posted by craigthemif

Agree with this statement. 8 out of 10 rates being cheaper on hotels.com seems very unlikely, and not just for the UK.

Aug 5, 2019, 4:00 pm

#968

MePlatPremier

Join Date: Aug 2018

Posts: 902

Quote:

Originally Posted by craigthemif

hotels.com, booking.com and other top market players very rarely have lower rates than marriott.com because those OTAs have a policy of not resorting to rogue rates when hotels are able to maintain a very high threshold of online rate parity and Marriott, due to its size and market share, is becoming better and better at keeping rate parity.

KRSW likes this.

Last edited by MePlatPremier; Aug 5, 2019 at 4:06 pm

Aug 5, 2019, 4:47 pm

#969

nacho

FlyerTalk Evangelist

Join Date: Aug 2010

Location: CPH

Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG

Posts: 11,095

Quote:

Originally Posted by MePlatPremier

Most of the time it's true but I have used lower rates at hotel.com more than once. Maybe they have a glitch once in a while.

Aug 5, 2019, 5:20 pm

#970

margarita girl

FlyerTalk Evangelist

Join Date: Jun 2007

Location: Toronto

Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob

Posts: 15,521

Quote:

Originally Posted by nacho

Most of the time it's true but I have used lower rates at hotel.com more than once. Maybe they have a glitch once in a while.

They do. I have also used them on occasion. However finding a BRGable rate on 8 out of 10 reservations seems highly unlikely.

Aug 5, 2019, 5:43 pm

#971

Bravada04

Join Date: Dec 2007

Location: Canada

Posts: 1,512

Woo Hoo! I am on a roll........3/3 last BRG's sent in and approved when I actually thought they were not going to get approved. It seems like the norm for me now - If I think it is a slam dunk and simple it gets denied for some crazy reason - when I think this it's too complicated it gets approved within 24 hours or so? Go figure.

margarita girl likes this.

Aug 7, 2019, 5:45 am

#972

btonkid12345

Join Date: Feb 2016

Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite

Posts: 2,988

Both approved ~12 hours after submitting:

Hotel Name: The Westin Resort & Spa, Puerto Vallarta
Date of stay: 2x Aug 2019 - 2x+1 Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Standard Double
Marriott Brand Website Rate: 75 USD
Competing Rate: 66 USD
Actual Approved Rate: 49.50 USD

Hotel Name: W Punta de Mita
Date of stay: 2x Aug 2019 - 2x+1 Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Wonderful Jungle
Marriott Brand Website Rate: 313 USD
Competing Rate: 181 USD
Actual Approved Rate: 135.75 USD
BRG Award: 25%

The W has an annoying service charge tacked on, on top. Having said that, is there one property folks here might recommend over the other given these rates? Thank you in advance!

P.S. Does Marriott still allow only 1 approved BRG per geographical area over a 7 day period?

Aug 7, 2019, 6:26 pm

#973

Bravada04

Join Date: Dec 2007

Location: Canada

Posts: 1,512

Even for the time of year I think those are good BRG rates you got in PV!! Very curious what site you were using??

Aug 9, 2019, 4:57 pm

#974

X-ON

Join Date: May 2003

Location: LCY

Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)

Posts: 1,038

Hotel Name: Sheraton Miyako Hotel Tokyo
Date of stay: 1x Aug 2019 - 1x+12 Aug 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: Superior King (Mid Floor)
Marriott Brand Website Rate: 22500++ JPY/Night
Competing Rate: 17000++ JPY/Night
Actual Approved Rate: 12750++ JPY/Night