Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Sep 12, 2019, 10:28 am
#1066
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Funny, I only submitted a BRG claim yesterday for the StR New York...and was approved this morning for a new rate of—drumrolls please—$434 for a 4 night stay in June 2020.
The AAA rates were $800-900, and the regular rates were close to $1000.
I do believe this is an even bigger steal than my BRG last year of $267 for 3 nights at the Prince Gallery Tokyo.
The AAA rates were $800-900, and the regular rates were close to $1000.
I do believe this is an even bigger steal than my BRG last year of $267 for 3 nights at the Prince Gallery Tokyo.
I would definitely stay at the StR for that price with their destination fee!
Sep 12, 2019, 10:43 am
#1067
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
The $50 destination fee actually comes out to profit us--since it gives us a daily $50 F&B credit that we always use, and it also gives us 1000 points per day on top of that. We also get the $50 daily dry cleaning/laundry that we rarely use but could use, so that's even more profit for us should we need to use it. That doesn't even count the 2 free Met or MoMa tickets per day. (We aren't likely to use the hair salon credit LOL.)
Sep 12, 2019, 10:45 am
#1068
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
The $50 destination fee actually comes out to profit us--since it gives us a daily $50 F&B credit that we always use, and it also gives us 1000 points per day on top of that. We also get the $50 daily dry cleaning/laundry that we rarely use but could use, so that's even more profit for us should we need to use it. That doesn't even count the 2 free Met or MoMa tickets per day. (We aren't likely to use the hair salon credit LOL.)
Sep 13, 2019, 10:18 am
#1069
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
A data point that might interest some of you who BRG in ultra-cheap SE Asia, etc. destinations.
I recently received 5,000 BRG points, even though the underlying stay has not yet been credited to my account due to typical Bonvoy practice...
I recently received 5,000 BRG points, even though the underlying stay has not yet been credited to my account due to typical Bonvoy practice...
Sep 13, 2019, 1:33 pm
#1070
Join Date: Feb 2014
Location: TPE/NYC
Programs: CX SL, TK G, SPG P, HH D, Hyatt D
Posts: 33
a few recent successes
Hotel Name: The Westin Excelsior, Florence
Date of stay: September, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Premium Room
Marriott Brand Website Rate: 546 EUR
Competing Rate: 522 EUR
Actual Approved Rate: 391.5 EUR (25%off)
Hotel Name: Palazzo Matteotti, The Dedica Anthology, Autograph Collection (Milan)
Date of stay: September, 2 nights
Number of Rooms: 1
Number of Guests: 2
Room Type: Classic Room
Marriott Brand Website Rate: 993.5 EUR
Competing Rate: 598 EUR
Actual Approved Rate: 506 EUR (25%off)
Hotel Name: Royal Orchid Sheraton Hotel & Towers (Bangkok)
Date of stay: October, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 2992.5 THB
Competing Rate: 5864 INR
Actual Approved Rate: 2515 THB +5000pts
Hotel Name: The Westin Osaka
Date of stay: November, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 26460 JPY
Competing Rate: 187 EUR
Actual Approved Rate: 17,092 JPY (25%off)
Hotel Name: The Westin Excelsior, Florence
Date of stay: September, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Premium Room
Marriott Brand Website Rate: 546 EUR
Competing Rate: 522 EUR
Actual Approved Rate: 391.5 EUR (25%off)
Hotel Name: Palazzo Matteotti, The Dedica Anthology, Autograph Collection (Milan)
Date of stay: September, 2 nights
Number of Rooms: 1
Number of Guests: 2
Room Type: Classic Room
Marriott Brand Website Rate: 993.5 EUR
Competing Rate: 598 EUR
Actual Approved Rate: 506 EUR (25%off)
Hotel Name: Royal Orchid Sheraton Hotel & Towers (Bangkok)
Date of stay: October, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 2992.5 THB
Competing Rate: 5864 INR
Actual Approved Rate: 2515 THB +5000pts
Hotel Name: The Westin Osaka
Date of stay: November, 1 night
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 26460 JPY
Competing Rate: 187 EUR
Actual Approved Rate: 17,092 JPY (25%off)
Sep 14, 2019, 6:57 am
#1071
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 1,209
I’m new to the LNF programme, how comparable do the rates need to be? Obviously room type need to be the same, but do they micro manage if the rate is refundable, etc?
Sep 14, 2019, 7:33 am
#1072
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
Usually there is a non-refundable rate on Marriott anyway. You can book non-refundable but I just usually book regular rate and put a note in that the rate I’m claiming against is cheaper than the non-refundable rate on Marriott, so I don’t have to remember to cancel within 24 hours.
Sep 14, 2019, 7:45 am
#1073
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Usually there is a non-refundable rate on Marriott anyway. You can book non-refundable but I just usually book regular rate and put a note in that the rate I’m claiming against is cheaper than the non-refundable rate on Marriott, so I don’t have to remember to cancel within 24 hours.
I did the same. The Marriott rate for the StR was refundable, but the 3rd party rate was non-refundable. I didn’t even have to explain (though perhaps it’s a good idea in most cases) and it still was approved.
Sep 14, 2019, 11:48 am
#1074
Join Date: Jan 2014
Posts: 573
Now BRG claims they check only from USA (USA IP pool) or still they have office in Cork Ireland ?
booking.com check strongly IP range and changing country or currency don't change serching results.
booking.com check strongly IP range and changing country or currency don't change serching results.
Sep 14, 2019, 12:11 pm
#1075
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 124
Hotel Name: St. Regis San Francisco
Date of stay: October, 3 nights
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 404 USD/night
Competing Rate: 399 USD/night
Actual Approved Rate: 299.25 USD/night (25% off)
Date of stay: October, 3 nights
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room
Marriott Brand Website Rate: 404 USD/night
Competing Rate: 399 USD/night
Actual Approved Rate: 299.25 USD/night (25% off)
Sep 14, 2019, 12:21 pm
#1076
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Even the regular rate is amazing for this hotel. Well done! (This is my favorite city hotel in the USA.)
Sep 14, 2019, 12:47 pm
#1077
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 124
Sep 14, 2019, 12:52 pm
#1078
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Usually there is a non-refundable rate on Marriott anyway. You can book non-refundable but I just usually book regular rate and put a note in that the rate I’m claiming against is cheaper than the non-refundable rate on Marriott, so I don’t have to remember to cancel within 24 hours.
Sep 14, 2019, 1:00 pm
#1079
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Sep 14, 2019, 1:07 pm
#1080
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
BTW, Amoma.com website has been shut down.