Marriott Suite Upgrade Policy (New)
#271
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I sent a request as soon as I'd checked in yesterday (Tuesday) for a stay on Thursday. They haven't replied yet (just got "Thank you for reaching out .." when I first hit 'em up, and then "We apologize for the delay ..." 5 mins later), but nothing since. I'll ping 'em again tomorrow morning, so we'll see. Ex-SPG property, FWIW
I was upgraded yesterday to a suite for my stay tomorrow at an airport Sheraton and this morning I was upgraded to a suite for my weekend stay at a downtown Delta hotel. Both times no questions asked. Who knows if I would have gotten the upgrade had I waited until arrival at the front desk.
#272
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I agree with both of you. My data points: Prior to 8/18/18 my Starwood stays (all U.S.) resulted in upgrades to suites approximately 75% of the time. Prior to 8/18 I only stayed with Starwood except for an occasional Hyatt. Since 8/18/18 my legacy-Starwood stays have resulted in suite upgrades approximately 60% of the time and my legacy-Marriott stays have resulted in suite upgrades 0%.....
Hoping things are better next week.
#273
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Newport News Marriott at City Center in Newport News, Virginia, was the latest hotel to upgrade me. As I've done for two or three months now, I asked for a suite upgrade at T-minus 48 hours when I checked in online. It was given without question.
#274
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
I've been fortunate in that my 5 stays, 22 nights thus far, apart from an airport CY, have resulted in my being upgraded to suites. Now I must admit, I occasionally had to do some nudging at check-in, but nothing untoward or DYKWIA. BTW, my suite success rate at Hilton is 100%, with 3 stays/13 nights. I'm not showing off, but merely suggesting that it is harder to deny a request face to face than by email or chat.
Last edited by flyme2; Feb 22, 2019 at 11:32 am
#275
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Sure, as they say, you can say anything you want as long as you can keep a straight face. However, it's much easier for a front desk to claim the suites are no longer available when you've waited until time of arrival to ask for an upgrade as opposed to asking for an upgrade at the time of check-in, which is as early as T-minus 48 hours. With more and more properties utilizing the mobile key technology this is becoming even more important.
#276
Join Date: Jan 2019
Location: Dallas
Programs: AA Platinum Pro, Marriott Titanium/ Lifetime Platinum, Caesars Diamond, Hilton Gold, United Silver
Posts: 30
How are you posing the request within the Marriott mobile app for a suite request? Something like, as a Marriott Platinum/Titanium/Ambassador Elite member, do you have any complimentary suites you could assign to me as part of the elite status benefits?
#277
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I make a point of prefacing "upgrade" with "suite" because I don't want them to respond, "Well, we've already upgraded you to a high-floor room" or whatever.
#278
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Sure, as they say, you can say anything you want as long as you can keep a straight face. However, it's much easier for a front desk to claim the suites are no longer available when you've waited until time of arrival to ask for an upgrade as opposed to asking for an upgrade at the time of check-in, which is as early as T-minus 48 hours. With more and more properties utilizing the mobile key technology this is becoming even more important.
#279
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Another noncompliant property to avoid: The Washington Marriott at Metro Center.
The property is refusing to follow Marriott's suite upgrade policy because they only have two suites
https://www.flyertalk.com/forum/30814257-post19.html
https://www.flyertalk.com/forum/30814257-post19.html
#280
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 519
Platinum elite suite upgrade q
i recently stayed at the Marriott Munich airport and was not upgraded into a better room despite the ability to book better rooms at check in (8pm). The receptionist claimed they were all sold out.
Either the reservation system is messed up or the guy lied. In any event, what should I expect in terms of room upgrades as Plat Elite. So far it’s been really never
Either the reservation system is messed up or the guy lied. In any event, what should I expect in terms of room upgrades as Plat Elite. So far it’s been really never
#281
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
You should expect that you are entitled to the upgrade, and you should also expect that many (most?) properties are reluctant to give out what you are entitled to and are willing to lie to cover their asses.
#282
Join Date: Dec 2007
Location: SFO
Posts: 4,914
i recently stayed at the Marriott Munich airport and was not upgraded into a better room despite the ability to book better rooms at check in (8pm). The receptionist claimed they were all sold out.
Either the reservation system is messed up or the guy lied. In any event, what should I expect in terms of room upgrades as Plat Elite. So far it’s been really never
Either the reservation system is messed up or the guy lied. In any event, what should I expect in terms of room upgrades as Plat Elite. So far it’s been really never
but before anyone calls out the new program for this failure, this was like this way before the merger, on both the Marriott and SPG side (more on the SPG side because Marriott didn’t really have a policy on suite upgrades)
#283
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
Interesting thread, as last night, I was offered a better room for an up charge. See my post in the Mumbai st Regis thread for more information. Not that I am trying to hijack this thread, but I thought that was an interesting development.
Aside from that, I don’t consider higher floors etc upgrades.
Aside from that, I don’t consider higher floors etc upgrades.
Last edited by dimramon; Feb 24, 2019 at 9:08 pm
#284
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Interesting experience this weekend at a legacy Marriott property where I have stayed at dozens of times that confirms another data point in the downgrade of the program from the Starwoodization. As a legacy Platinum Premier, before 8/18, the GM and Rooms Manager pulled a list of the handfful of Plat Premiers staying at the property and preupgraded them to suites. On the rare occasion where I wasn't preupgraded, they would take care of it at checkin, This time, however, they explained that all the suites had been preupgraded for people using SNA's. Obviously. that benefits the 50 night a year guest who might not otherwise get a suite upgrade but is a downgrade to the 125-150 night guest, I hadn't realized this might be part of the reason suite upgrades have almost stopped.
#285
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Interesting experience this weekend at a legacy Marriott property where I have stayed at dozens of times that confirms another data point in the downgrade of the program from the Starwoodization. As a legacy Platinum Premier, before 8/18, the GM and Rooms Manager pulled a list of the handfful of Plat Premiers staying at the property and preupgraded them to suites. On the rare occasion where I wasn't preupgraded, they would take care of it at checkin, This time, however, they explained that all the suites had been preupgraded for people using SNA's. Obviously. that benefits the 50 night a year guest who might not otherwise get a suite upgrade but is a downgrade to the 125-150 night guest, I hadn't realized this might be part of the reason suite upgrades have almost stopped.