Originally Posted by
flyme2
I'm not showing off, but merely suggesting that it is harder to deny a request face to face than by email or chat.
Sure, as they say, you can say anything you want as long as you can keep a straight face. However, it's much easier for a front desk to claim the suites are no longer available when you've waited until time of arrival to ask for an upgrade as opposed to asking for an upgrade at the time of check-in, which is as early as T-minus 48 hours. With more and more properties utilizing the mobile key technology this is becoming even more important.