Apr 10, 19, 10:57 am
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 13, 19, 1:09 pm
#766
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 300
Originally Posted by Michilander
Thanks, but no go for me. Still takes me to an error page.
Feb 14, 19, 10:32 am
#768
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC
Posts: 14,203
I just went to log in, found I couldn't... had to reset my password. Checked my account and everything was ok except my credit card info was different in my profile. Looks like Marriott is having some security issues still.
Feb 16, 19, 6:11 am
#770
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by estnet
Are they ever going to fix that they don't save login name?
Feb 16, 19, 1:32 pm
#771
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,731
I went to make a reservation, it showed my saved Chase Marriott Visa card for payment, I clicked to expand policies or whatever before booking, and clicked book, and it came and asked to fill in my missing credit card information, with no option to use my saved Visa card. So I backed out to the hotel search, clicked Book again (which had actually changed to something like Continue), selected the room type again, and only then was I successfully able to book using my saved Visa card.
Why in the world does expanding a collapsed section on the page make it forget that I have a saved Visa card as my default payment method?
Why in the world does expanding a collapsed section on the page make it forget that I have a saved Visa card as my default payment method?
Feb 16, 19, 3:25 pm
#772
Join Date: Feb 2005
Programs: Marriott Lifetime Platinum Elite; UA MM
Posts: 324
I haven't been able to access the Marriott Insider's pages for several days. Tried two different browsers and both get errors. I sent a message to Marriott yesterday, but haven't heard anything back (except getting a case number and note that someone will contact me).
Today tried looking for a room reservation. Once I clicked on the hotel information, went to a page that said:
"This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
Wonder if "we're on it" refers to drugs???
Today tried looking for a room reservation. Once I clicked on the hotel information, went to a page that said:
"This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
Wonder if "we're on it" refers to drugs???
Feb 16, 19, 4:01 pm
#773
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 9,234
Originally Posted by estnet
Are they ever going to fix that they don't save login name?
Saves quite a bit of aggravation...
Feb 16, 19, 6:54 pm
#774
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,668
Originally Posted by RogerD408
Don't hold your breath. Maybe check out a password manager, like LastPass, or your browser ability to autofill forms.
Originally Posted by goodeats21
For me, scrolling down the main page just a bit shows an alternate login button, which keeps my user name and password stored.
Saves quite a bit of aggravation...
Saves quite a bit of aggravation...
Thanks - hope it keeps working (why can't they do the same for the one that appears on top - sorry rhetorical question)
Feb 16, 19, 11:33 pm
#775
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Plat, Hyatt Glob, invol FT beta tester
Posts: 17,219
Originally Posted by estnet
I wasn't talking about the password - rather the login name
Feb 17, 19, 1:55 am
#776
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,346
Using Chrome on Mac, and cannot get the tacky 'Check rates' date box to minimize or close, so it eats a good third of each hotel page even as I scroll down. Is anyone else getting this/is there a way to get rid of it?
khabah
khabah
Feb 17, 19, 7:03 am
#777
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 9,234
Originally Posted by estnet
....
Ah... on a small laptop so hadn't seen that - it hadn't worked when I tried a few weeks ago so I gave up, BUT it DID work now Thanks - hope it keeps working (why can't they do the same for the one that appears on top - sorry rhetorical question)
Ah... on a small laptop so hadn't seen that - it hadn't worked when I tried a few weeks ago so I gave up, BUT it DID work now
Thanks - hope it keeps working (why can't they do the same for the one that appears on top - sorry rhetorical question)I gave up trying to understand the logic (or lack thereof) behind the Marriott IT team...
Feb 17, 19, 11:51 am
#779
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,309
Originally Posted by cfischer
Guess they want me to book Hilton again ... for the past 15-20 Minutes ...
Feb 17, 19, 6:47 pm
#780
Join Date: Apr 2006
Programs: Hilton Diamond, Marriott Lifetime Titanium
Posts: 127
Marriott Insiders - Certificate Issues
Didn't know where else to ask about this so I picked FlyerTalk.
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
First message after selecting Insiders Customer Support
Selected "Advanced" and received this next.
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
First message after selecting Insiders Customer Support
Selected "Advanced" and received this next.
