Apr 10, 19, 10:57 am
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 28, 19, 11:44 pm
#856
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,303
Feb 28, 19, 11:48 pm
#857
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,338
Feb 28, 19, 11:50 pm
#858
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,303
Mar 1, 19, 12:05 am
#859
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,338
Mar 1, 19, 12:29 am
#860
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Mar 1, 19, 6:39 am
#861
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,124
I will assume many others have the same issue I have where it is bombing out on showing any posting activity (even though it shows qualifying activity in the past week). Not just a browser issue either...man I despise this company
Mar 11, 19, 1:51 am
#863
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, IHG Diamond
Posts: 15,057
Here's another one for you. I made 2 reservations today. In both cases, it was showing my credit card number on file, but when I clicked BOOK, the card was no longer there and I had to re-enter the information. (This has happened before, but I would just start over and the card number was there. Today, even when I started over, the card number disappeared during the booking process.)
Mar 11, 19, 10:02 am
#866
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 364
Error on Activity Page...
Very frustrated with their IT....
First, the points from my last transaction disappeared from my account but the activity remained on the profile.
Second, I have one missing that still hasn't posted since I checked out on March 1.
Then on March 7, the activity page won't load up on all devices... My activity's last update was on March 7.....
On PC, it shows "We’re temporarily unable to display the information you requested.Please try again later."
On iPhone, it shows "Error. This service is temporarily unavailable. But dont worry. we are on it. Please try again later".
On Android, it shows "There seems to be a connection problem. Please wait a moment and try again."
Is anyone else experiencing similar issues? How long should I wait until I ask them for help?
First, the points from my last transaction disappeared from my account but the activity remained on the profile.
Second, I have one missing that still hasn't posted since I checked out on March 1.
Then on March 7, the activity page won't load up on all devices... My activity's last update was on March 7.....
On PC, it shows "We’re temporarily unable to display the information you requested.Please try again later."
On iPhone, it shows "Error. This service is temporarily unavailable. But dont worry. we are on it. Please try again later".
On Android, it shows "There seems to be a connection problem. Please wait a moment and try again."
Is anyone else experiencing similar issues? How long should I wait until I ask them for help?
Last edited by l380; Mar 11, 19 at 11:23 am
Mar 11, 19, 10:30 am
#867
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,338
Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.
Mar 11, 19, 10:56 am
#868
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 598
Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.
Maybe try sending a new test email at some point today. A fresh one with no attachments.
Mar 11, 19, 11:39 am
#869
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,338
Thanks!
Mar 11, 19, 12:27 pm
#870
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 598
